Posted 3 months ago
Programs Support Agent - Casual
@ YWCA Banff
Banff, Alberta
Overview
YWCA Banff is hiring a casual Programs Support Agent to build a relief pool covering full-time and part-time agents. The role is front-line support at evening and overnight shifts for clients of emergency shelter and transitional housing, with crisis calls, check-ins, intakes and security walkthroughs. Pay is $21 to $23 per hour, and weekly hours are not guaranteed.
Pay:
$21–$23 an hour
Responsibilities:
- Greet clients and respond to crisis calls and after-hours emails
- Oversee check-ins and check-outs with on-call staff
- Monitor security cameras and conduct property walkthroughs
- Maintain accurate records and update databases
Requirements summary:
- Experience with evening and overnight shifts
- Strong problem-solving and communication skills
- Ability to work independently with diverse populations
- Experience in domestic violence, homelessness or housing support preferred
- Social work or related degree is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-08-14
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Social & community services |
| Schedule | evening, overnight |
| Travel | air: none · ground: none |
| Work setting | Care home |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Social work |
Summary and details written by AI from the posting; the employer’s posting is the authority.
YWCA Banff
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Shaping a safe, inclusive Bow Valley that empowers women and their community for a better future.
Full company description
YWCA Banff is a community-based, non-profit organization with more than 100 years of history in Banff National Park. Governed by a volunteer Board of Directors, the YWCA has been a leading provider of managed, affordable housing in the Banff community for over 30 years. Core programs at YWCA Banff include: domestic and sexual violence outreach and counselling services; a spectrum of housing options including long-term affordable housing; short-term housing with crisis support for people experiencing homelessness; emergency shelter spaces for people of any gender fleeing domestic or sexual violence; prevention programming in schools and the community with a focus on building and maintaining healthy relationships.
- LinkedIn followers
- 466
- People associated on LinkedIn
- 26
- Reported office locations
- 102 Spray Ave, Banff, Alberta T1L, CA
- Business categories
- Charity
- Education
- Emergency Medicine
- Funding Platform
- Humanitarian
- Mental Health
- Non Profit
- Social Assistance
- Women's
- Other recorded names
- YWCA Banff
- Profile identifies a recruitment agency
- No
- Reported total investment
- 6,338,115
Currency and observation date were not supplied; this is not a current valuation or a funding round.
YWCA Banff is a community-based, non-profit organization with more than 100 years of history in Banff National Park. Governed by a volunteer Board of Directors, the YWCA has been a leading provider of managed, affordable housing in the Banff community for over 30 years. Core programs at YWCA Banff include: domestic and sexual violence outreach and counselling services; a spectrum of housing options including…
| Field | Value |
|---|---|
| Industry | Individual and Family Services |
| Company size | 11-50 employees |
| Headquarters | Banff, Alberta |
| Organization type | Nonprofit |
| Year founded | 1912 |
| Open jobs on Jobsy | 2 |
| View page |
YWCA Banff is looking for a Program Support Agent - Casual to join our close-knit team. We are looking for a community-minded individual who engages with others from a place of empathy, understanding, and desire to help. This is flex position which provides time for your leisure during the day and includes some downtime overnight to study or advance personal interests.
The purpose of the Programs Support Agent Casual role is to establish a pool of colleagues who can provide relief coverage for full-time and part-time Program Support Agents. This casual role offers flexibility, with shifts varying based on operational needs. Typical hours are from 4:30 PM to 12:30 AM or 12:30 AM to 8:30 AM. Weekly hours are not guaranteed, but your impact will be significant.
As an Programs Support Agent, you’ll be the first point of contact for clients accessing our vital services, including Emergency Shelter, Transitional Housing, and more. Your role is crucial in providing front-line support and ensuring the safety and well-being of our clients during evening and overnight hours.
Key Responsibilities:
- Reception & Communication: Greet visitors, manage inquiries, and respond to crisis calls and emails for after-hours service requests.
- Program and Client Support: Assist with service requests and refer clients to on-call staff, as needed. In collaboration with on-call staff, oversee check-ins/check-outs and facilitate referrals to external resources, conduct program intakes, and provide basic needs, as needed.
- Collaboration & Documentation: Communicate with and update RP team and on-call staff as needed, maintain accurate and timely records, and update databases.
- Security & Safety: Monitor security cameras, conduct property walkthroughs, and handle emergency procedures.
- Additional Duties: Complete all other tasks, as assigned.
What You Bring:
- Experience with evening and overnight shifts
- Strong problem-solving and communication skills
- Ability to work independently and with diverse populations
- Experience in crisis intervention is a plus
- Interest in professional development and growth
- Familiarity with Microsoft 365 and administrative tasks
- A degree in social work or a related field is an asset
- 1-2 years of experience in domestic violence, homelessness, or housing support is preferred
Position Details
- This casual role offers flexibility, with shifts varying based on operational needs.
- Schedule will vary between evenings (4:30 PM - 12:30 AM) and overnight shifts (12:30 AM - 8:30 AM) with Day time Training Shifts to start
- Wage Range: $21 to $23 per hour.
If you want work that will change lives, we want to meet you!
YWCA Banff celebrates diversity and encourages all qualified applicants to apply, including women, persons with disabilities, members of visible minorities, Indigenous Peoples, veterans, and individuals of diverse gender and sexual orientations. We are dedicated to creating an inclusive and safe working environment for everyone.
To learn more about this opportunity or to request accommodation for the application process, please reach out to [email protected]
Apply today and be part of a diverse team committed to building a thriving, equitable society!
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