Project Manager - Environmental Laboratory

Project Manager - Environmental Laboratory

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you!

Imagine being surrounded by the brightest minds in the industry.

Benefits
On-the-job training ▪ Competitive benefits ▪ RRSP with employer contribution ▪ Employee discounts ▪ Free parking

Bureau Veritas is looking for a Environmental Project Manager to join our environmental laboratory in Sainte-Foy, QC

Summary:

The Project Manager contributes, through the personalized service he/she provides, to the quality service offered to the clients and thus to the organization’s objectives. Acting as the intermediary between the clients and the laboratory, the Project Manager ensures the satisfaction of the clients in regards to the services offered. The project manager is the key client relation contact that is critical to development of true client loyalty.

Your main responsabilities are:

• Responsible for maintenance and development of client accounts;
• Key liaison between the client, the laboratory, and senior Bureau Veritas management;
• Ensure Client feedback is passes on to senior Bureau Veritas management team;
• Respond to all client call (telephone or email) within one hour of reception time, redirect calls or emails to PMA so as to meet this objective;
• Develop client relations through the provision of top notch client services;
• Provide clients with technical support on their varied sampling projects;
• Stay current on all Application and interpretation of environmental regulations;
• Document and get closure to all client complaints, CARS;
• Stay current with all methods, PARs, and MOCs, via the various reporting tools of the QSI, and CMR databases;
• Assist the sales team with active participation in development and execution of the regional sales strategies;
• Development of actual and potential clients through active participation in new account identification, and regular account reviews of all actual clients;
• Work in conjunction with the client to coordinate all related project requirements;
• Facilitate communication between clients and other laboratory departments;
• Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation;
• Develop and train newly hired assistant project managers;
• Work with accounting staff to facilitate discussions on client account payment habits and assist with collection of monies owed;
• Adhere to all Health and Safety Regulation;
• Adhere to and participate with all QA\QC policies of the organization to ensure Quality Standards are maintained;
• Maintain current employee training file;
• Assist the sample logistics department with the entry of samples into the laboratory Lims system according to established SOP;
• Provide assistance to the Container preparation department in high season, if required.

You are an ideal candidate if you:

• Have a BAC of science or its equivalent;
• Have between 3 to 5 years of experience in an environmental laboratory;
• Must have basic chemistry knowledge for application in a laboratory setting;
• Are bilingual (English and French) -

(Due to frequent interactions with English‑speaking collaborators, both internally and externally — including clients and employees located in other English‑speaking provinces — knowledge of English is required to facilitate and improve communications.)