Posted 2 months ago
Quality and Logistics Manager
@ Mercer Celgar
Castlegar, British Columbia
Overview
Mercer Celgar is hiring a Quality & Logistics Manager to own its ISO 9001 Quality Management System and lead a logistics and customer service team. The role covers audits, continuous improvement, customer satisfaction metrics and technical sampling coordination, with some international travel. The posting states a salary of $105,000.00-$158,800.00, a competitive pension plan and group benefits with no waiting period.
Responsibilities:
- Own and maintain the ISO 9001 quality management system
- Manage audits, continuous improvement and process standardization
- Track customer satisfaction metrics and manage escalations
- Coordinate sampling and testing with internal teams and sales
- Oversee the logistics and customer service coordinator
Requirements summary:
- Bachelor's degree in quality management, engineering or related field
- 5+ years progressive quality, operations or customer service experience
- 2+ years in leadership or people-management role
- Hands-on ISO 9001 certification and audit experience
- Lean or Six Sigma problem-solving skills
- Exceptional written and verbal communication
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-09-17
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Quality assurance |
| Experience | 5+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: minimal |
| Work setting | Office, Plant or factory |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Licences & certifications | ISO 9001 auditor certification |
| Education | Bachelor’s degree (required) |
| Fields of study | Quality Management, Engineering |
| Perks mentioned | Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mercer Celgar
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
What wood can become.
Full company description
Pulp. Mass timber. Lumber. Pallets. Bioenergy. Biochemicals. All from one input — responsibly sourced wood fibre, converted at scale into the materials a low-carbon economy needs. Mercer International Inc. (NASDAQ: MERC) is a global forest products company with operations across Germany, Canada, and the United States, and approximately 3,580 team members. We operate four of the most modern pulp mills in Europe and North America, three mass timber facilities, two major sawmill and pallet operations in Germany, and a lignin pilot plant at Rosenthal turning a byproduct of pulp-making into a renewable alternative to fossil chemicals. The numbers: 2.1 million ADMTs of kraft pulp a year, 86% of it NBSK. 960 MMfbm of lumber. 17 million Euro-pallets. 210,000 m³ of cross-laminated timber — roughly 20% of North American CLT capacity from our Spokane plant alone. 45,000 m³ of glulam. 230,000 tonnes of wood pellets and briquettes. 398 MW of cogenerated electricity feeding our mills and the regional grids around them. Fibre certified under FSC, PEFC, and SFI chain-of-custody standards. Stendal. Rosenthal. Celgar. Peace River. Friesau. Torgau. Spokane. Conway. Okanagan Falls. Nine operating sites, each a long-term employer and industrial partner in the community around it. In Canada, that includes enduring relationships with First Nations, Métis Settlements, and Indigenous communities whose lands, governance, and partnerships are central to how we operate. Our vision is to transform biomass into bioproducts for a more sustainable world. Our values — Be Safe & Healthy, Be Sustainable, Be Respectful, Be Bold — shape how we work every day. Our Vision 2030 strategy commits us to doing more with every tree: more bioproducts, more circularity, more value to the places where we operate. Follow Mercer for what wood fibre can become next. mercerint.com
- LinkedIn followers
- 23,334
- People associated on LinkedIn
- 430
- Reported office locations
- Suite 1120, 700 W. Pender Street, Vancouver, BC V6C 1G8, CA
- #1 Pulp Mill Site Road, Pulp Mill Site, Peace River, Alberta T8S 1V7, CA
- Charlottenstraße 59, Berlin, 10117, DE
- 14900 Interurban Ave S, Seattle, Washington 98168, US
- 1921 Arrow Lakes Dr, Castlegar, British Columbia V1N 3H9, CA
- Goldbecker Straße 1, Arneburg, Saxony-Anhalt 39596 , DE
- Am Bahnhof 123, Saalburg-Ebersdorf, Thuringia 07929, DE
- Forstweg 1 04860, Torgau, DE
- 19202 Garland Avenue, Spokane Valley, WA 99027, US
- 2002C Dyffryn Road, Lumby, BC V0E 2G0, CA
- Business categories
- Wine And Spirits
- Solar
- Renewable Energy
- Food and Beverage
- Manufacturing
- Other recorded names
- Mercer Celgar
- Mercer International Inc.
- Specialties
- NBSK Pulp
- Renewable Energy
- Bio-Chemicals
- Lumber
- Lumber Derivatives
- NBHK Pulp
- Cross-laminated timber
- Lignin
- sustainable forest products
- Market Pulp (NBSK & NBHK)
- High-quality Lumber
- Mass Timber Construction
- Circular Economy Solutions
- EPAL-certified Pallets
- Fiber Resource Optimization
- Environmental Certification Compliance
- Workplace Health & Safety
- Circular Economy Solutions
- Bioproducts
- and Harvesting and Transportation
- Profile identifies a recruitment agency
- No
- Reported total investment
- 201,790,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Pulp. Mass timber. Lumber. Pallets. Bioenergy. Biochemicals. All from one input — responsibly sourced wood fibre, converted at scale into the materials a low-carbon economy needs. Mercer International Inc. (NASDAQ: MERC) is a global forest products company with operations across Germany, Canada, and the United States, and approximately 3,580 team members. We operate four of the most modern pulp mills in Europe and…
| Field | Value |
|---|---|
| Industry | Paper & Forest Products |
| Company size | 1,001-5,000 employees |
| Headquarters | Vancouver, BC |
| Organization type | Public Company |
| Year founded | 1968 |
| Specialties | NBSK PulpRenewable EnergyBio-ChemicalsLumberLumber DerivativesNBHK PulpCross-laminated timberLigninsustainable forest productsMarket Pulp (NBSK & NBHK) |
| Open jobs on Jobsy | 8 |
| View page |
Company Description
Who we are. At Mercer International Inc., our vision of transforming biomass into bioproducts for a more sustainable world is being realised every day. We are a diversified global producer of forest products, bioproducts, and green electricity with operations in Canada, Germany, and the United States. We have a consolidated annual production capacity of approximately 2.2 million tonnes of kraft pulp and 550 million board feet of softwood lumber.
What we believe. We believe that a culture of diversity and inclusion is critical in making the best decisions for our people and achieving sustainable business success. Together, we encourage, support, and celebrate the diverse voices of our employees. We strive to provide an inclusive culture by fostering an environment of mutual respect and fairness, and by providing opportunities to contribute and grow.
Position Description
The Quality & Logistics Manager is a key leadership role responsible for championing both our internal quality standards and our external customer experience. This role ensures that our commitment to operational excellence translates directly into quality product delivery and outstanding customer satisfaction. Reporting to the Operational Excellence Manager, you will own the ISO 9001 Quality Management System (QMS) while leading a dedicated logistics and customer service team.
Responsibilities
- Quality & ISO 9001 Management, system ownership, audit management, continuous improvement & process standardization.
- Customer Support & Satisfaction, overall customer experience, metrics tracking & escalation management
- Technical Coordination, coordinate routine sampling and testing, coordinate with other entities, coordination with internal operational excellence team, as well as sales and marketing
- Team Leadership & Logistics Oversight, oversight of the Logistics and Customer Service Coordinator, logistics alignment and culture building.
Qualifications and Experience
- Education: Bachelor’s degree in Quality Management, Engineering, or a related field.
- Experience: 5+ years of progressive experience in Quality Management, Operations, or Customer Service, with at least 2 years in a leadership or people-management role.
- Experience in wood fibre properties and fiber morphology such as papermaking and forestry is an asset.
- ISO Expertise: Proven, hands-on experience managing ISO 9001 certifications and audits (ISO 9001 auditor certification is highly preferred).
- Analytical Skills: Strong foundation in problem-solving methodologies (e.g., Lean, Six Sigma).
- Communication: Exceptional written and verbal communication skills, with the ability to navigate difficult customer conversations and present data clearly to leadership.
- Travel: Some international travel will be required for customer engagements
Salary
The salary for this position is $105,000.00-$158,800.00. Salary will be commensurate with education and experience.
Benefits
- Pension and Benefits - We provide a competitive pension plan, with base contributions made by Mercer, which can be supplemented with personal contributions matched by the company up to a certain %.
- Our group benefits package, which has no waiting period, includes extended health and dental benefits, in addition to an on-site gym.
Application Process
Mercer Celgar is committed to fostering a diverse and inclusive workplace, and we welcome applications from candidates of all backgrounds.
Submit your resume to the documents folder on the application. Resumes and all supporting documents must be submitted no later than October 19, 2026.
We thank all applicants for considering a career with us, however, only those selected for an interview will be contacted. For more information, please visit our website: www.mercerint.com.
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