Quality Assurance (QA) Analyst

Location: Pitt Meadows, BC - a scenic suburb of Metro Vancouver

Work Arrangement: Hybrid: 3 days/week in-office, 2 days remote, with the option to work fully in-office if preferred.
Duration: Full Time
Reports to: QA Manager
Start Date: immediately

About WISI

At WISI, we’ve been delivering innovative, carrier-grade video delivery solutions for nearly a century. Our technology powers world-class user experiences for video operators around the globe. We’re proud to be certified as a Great Place to Work® by Great Place to Work® Canada for the seventh consecutive year, and to be recognized on the 2025 list of Best Workplaces in Canada and British Columbia. Our headquarters in Pitt Meadows, BC offers a scenic, trail-adjacent setting, away from the hustle and bustle of the city.

The Role

We are seeking a detail-oriented and motivated Quality Assurance Analyst to join our team. You will validate software and hardware solutions through manual and automated testing, investigate failures, and help ensure reliable releases. This role requires strong problem-solving skills, a commitment to quality, and effective collaboration with developers, product owners, and support teams.

Key Responsibilities

Test Planning and Execution

• Develop comprehensive test plans, test cases, and procedures from requirements and design specifications.
• Execute manual, automated, regression, integration, and system-level testing.
• Validate new features, service patches, release candidates, and general-availability releases.
• Cover positive, negative, boundary, and error-handling scenarios.

Defect Investigation and Analysis

• Identify, document, track, reproduce, and verify software defects.
• Investigate failed tests and support root cause analysis.
• Analyze backend, system, event, and automation logs, along with API responses and test evidence.
• Collaborate with development teams to verify fixes and assess regression risk.

Test Automation and CI/CD

• Develop and maintain automated test suites using appropriate frameworks.
• Improve automation coverage, reliability, diagnostics, and execution efficiency.
• Support Jenkins pipelines, automated regression runs, build validation, pull requests, and code reviews.

Release, Performance, and Reliability Validation

• Conduct release qualification and regression testing, then provide evidence-based release recommendations.
• Perform performance, load, and stress testing where required.
• Monitor CPU, memory, service health, and other system indicators to identify bottlenecks or instability.

Documentation and Reporting

• Create clear test reports, validation summaries, and reproducible test evidence.
• Document procedures, configurations, findings, logs, screenshots, videos, and API results.
• Maintain accurate and traceable records of testing activities and outcomes.

Required Qualifications

• Diploma or degree in computer science, software engineering, information technology, or equivalent practical experience.
• 3+ years experience with software testing methodologies, test planning, test automation, scripting, API testing tools such as Postman and defect lifecycle management.
• Hands-on experience configuring and troubleshooting VMware vSphere/ESXi environments, including virtual machines, virtual networking, and basic infrastructure administration.
• Good understanding of general networking concepts, including TCP/IP, routing, switching, VLANs, network bonding or link aggregation, DNS, DHCP, and firewall fundamentals.
• Strong troubleshooting, analytical, documentation, and communication skills.
• Ability to work independently and collaboratively in a fast-paced technical environment.

Preferred Qualifications

• Experience with Selenium, PyTest, or comparable automation frameworks.
• Experience with Jenkins, CI/CD pipelines, and version control workflows.
• Working knowledge of Linux and Windows environments.
• Familiarity with Grafana, Prometheus, logging platforms, and observability practices.
• Experience with network, backend, API, UI, performance, or media-system testing.
• Exposure to video delivery, IPTV, OTT, broadcast, or streaming technologies is considered an asset.
• Familiarity with video stream analysis and troubleshooting, including tools or methods used to inspect transport streams, bitrate, timing, continuity, and audio/video quality, is considered an asset.

How You'll Make an Impact

• Deliver thorough, repeatable, and risk-based test coverage.
• Quickly isolate defects and communicate findings with clear supporting evidence.
• Increase automation coverage while improving test reliability and maintainability.
• Contribute to predictable releases and continuous improvement of QA practices.
• Build trusted working relationships across engineering and stakeholder teams.

Why You’ll Love Working Here

• Meaningful, Innovative Work: Join a small, high‑impact team delivering world‑class video solutions. You’ll work in an agile, hands‑on environment where your ideas shape the future of video delivery—and your own growth.
• Continuous Learning & Growth: Learning is one of our core values. Access lunch & learns, training programs, courses, coaching, and ongoing development opportunities.
• Benefits & Total Rewards: We offer a competitive total rewards package designed to support your health, wellbeing, and long‑term financial future including but not limited to:
  • Comprehensive health, dental, and vision coverage
  • Employee & Family Assistance Program (EFAP) to support you and your family
  • Health & Wellness Spending Account, giving you flexibility to use benefits where you need them most
  • RRSP matching program to help you plan for the future
• Flexibility That Works: Enjoy a hybrid setup in Canada (3 days in office, 2 from home)
• You’re Celebrated: Enjoy your birthday off – This is YOUR day!
• Purpose Beyond the Job: Paid volunteer hours so you can support causes you care about.
• People You’ll Love Working With: Collaborate with talented, driven, and genuinely supportive teammates who enjoy what they do.
• Connection at Scale: Our annual All Hands brings together our global team for learning, collaboration, and memorable team‑building.
• Award‑Winning Culture: Be part of a Certified Great Place to Work - 7 years running and recognized on the 2025 Best Workplaces in British Columbia list.

Must be eligible to work in Canada

Background checks required

We are an equal opportunity employer and proud to be a diverse company.
We welcome applications from all qualified individuals, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, marital status, language, or disability status. We are committed to fostering an inclusive workplace where everyone can succeed and belong. We are committed to providing an inclusive and accessible recruitment process. If selected for an interview, we will work with you to accommodate your needs.