Quality Review Coordinator | Long-term Care

Position Summary
Interior Health is seeking a Quality Review Coordinator who is passionate about quality, safety, and continuous improvement to help ensure residents receive the highest standard of care. Supporting long-term care services across the Okanagan region, this term-specific, full-time position will play a key role in advancing quality initiatives, enhancing resident outcomes, and promoting a culture of excellence. This opportunity is available until April 01, 2027, or until the return of the incumbent.

Location: The worksite is flexible within the Kootenay Boundary and East Kootenay Region.

What we offer:
• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to MPP, if previously enrolled within 30 days

The salary range for this position is $90,770 (min) to $113,462 (midpoint) to $130,481 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:
The Quality Review Coordinator provides leadership and expertise in the assessment and review of risk and quality of resident care and in the application of quality improvement and change management principles and practices. The Coordinator monitors and analyzes such data and information as complaints, licensing incidents and reports, PSLS reports, infection control audits, safe patient handling audits, semi-annual and as requested staffing reports, inter Rai data, and client satisfaction and Ministry performance data in order to assess quality of care and performance. The Coordinator develops and maintains strong communications with IH site managers and contracted partners; schedules, organizes, and leads the quality review process for long-term care facilities, both IH owned/operated and contracted partner long-term care facilities. The Coordinator works with the members of the Long-term Care Clinical Operations team and the Long-term Care Services team and in collaboration with the IH Quality and patient safety teams in the planning, implementation, and evaluation of improvement initiatives focusing on quality of care, service utilization, safety, and risk reduction.

The Quality Review Coordinator may also participate with the Patient Safety Investigators in the reviews of critical incidents and in the development of recommendations arising out of critical incident investigation.

What will you work on:
• Reviews, monitors, and evaluates risk and incident data on an ongoing basis including accreditation and PSLS reports (complaints and events), performance indicators, and Licensing reviews. Works closely with the Patient Care Quality Officers and Patient Safety Investigators to address client and family concerns and patient safety events that are deemed to be critical incidents. Liaises with the facility, Licensing, resident, family, and other bodies as required to further investigate issues. Continues to monitor the site for outcome and resolution, working closely with the Director of Long-term Care Services and the Managers and Directors of Clinical Operations as required if resolution is not timely.

• Plans, organizes, and conducts Quality Reviews for assigned long-term care facilities. Develops and manages temporary teams consisting of local experts and resources as appropriate/ required to aid in the quality review process. Produces summary reports for the Managers and Directors of Clinical Operations and Director of Long-term Care Services.

• Identifies region and site based quality improvement opportunities. Collaborates with IH Quality and patient Safety to develop action plans. Assists in the promotion of a culture of quality throughout long-term care by facilitating the integration of quality improvement initiatives and change management practices.

• Acts as an expert in the integration of accreditation principles and standards within regional and site based initiatives. Identifies opportunities for knowledge exchange and education related to Required Organization Practices (ROPs).

• Develops and maintains strong communications with site managers and contracted partners. Routinely communicates site level operational activities to the Directors of Clinical Operations.

• Reviews contracted partner staffing reports and other documentation as required to confirm:
- required submitted reports accurately reflect staffing patterns.
- staffing models and mix meet IH contract service deliverables.
- staffing models and mix meet Ministry of Health (MoH) guidelines and standards.
- staffing models and mix appropriately meet identified resident needs.

• Provides regular reports to the Long-term Care Services team and others, as applicable for the above activities identifying status of quality reviews, variances, trends, educational needs, and go forward recommendations.

• As a member of the quality review team, participates in the ongoing review of the quality review process to ensure the review is reflective of MOH directives; CIHI and accreditation requirements; and Licensing, regulatory, and IH contractual requirements.

• Provides support to the Long-term Care Services team with respect to collating quality review data across the Health Authority. Participates as a member of the Long-term Care Services team in the development of annual department goals and objectives. Meets regularly to forward the achievement of established performance objectives.

• Supports the Long-term Care Services team by participating in meetings and committees as required.

• Works with Digital Health to review data from various sources, identify opportunities to draw from the data warehouse, and identify new opportunities to apply data knowledge in the improvement of care quality.

• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.

• Performs other related duties as assigned.

Come join our team and see why we’re one of BC’s Top Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualfications
Education, Training and Experience
• Bachelor’s degree in clinical discipline or health-related field. Master’s degree preferred.
• Five to seven years of recent, related experience in a complex organization, including experience with quality improvement and/or patient safety preferably in a long-term care environment.
• Or an equivalent combination of education and experience.

Skills and Abilities
• Effective written/verbal communication and presentation skills.
• Ability to interact effectively with health providers at the community level.
• Ability to work effectively as part of a team and to work effectively in a complex, multi-faceted organization.
• Knowledge of quality improvement principles and practices, organizational development, administration, and the current Health Authority service delivery issues and challenges.
• Effective skills and abilities in leadership, planning, and program management
• Ability to set priorities and provide analysis.
• Ability to operate related equipment including proficiency in relevant computer applications.
• Physical ability to perform the duties of the position.
• Exceedingly flexible in where and when the work takes place and meet travel requirements of the role.
• A valid BC Driver’s License.