Posted 9 days ago
Receptionist / Online Sales Rep
@ Capilano Group
North Vancouver, British Columbia
Overview
Capilano Group is hiring a part-time Reception and Online Sales Representative for its North Vancouver park. The role covers front-desk reception, phone and email guest inquiries, online and group bookings, and general office duties. Pay is $19-$21 per hour, depending on experience, on a casual contract with evening, weekend and statutory holiday availability required.
Pay:
$19–$21 an hour
Responsibilities:
- Greet and assist office visitors
- Answer and direct phone calls
- Respond to guest inquiries and online reservations
- Manage group bookings and boardroom requests
- Order office and kitchen supplies
Requirements summary:
- High school diploma required
- 1-2 years answering calls and admin work
- Excellent written and verbal communication
- Proficiency in MS Office
- Knowledge of ticketing and POS systems is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Performance bonus, Employee discount, Transit support, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Capilano Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Creating Experiences People Are Amazed By
Full company description
The Capilano Group comprises of retail, hospitality and tourism based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Bar & Grill and Prospect Point Cafe and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, and Capilano Trading Post in North Vancouver. Native Vancouverite Nancy Stibbard purchased Capilano Suspension Bridge Park in 1983 and has spearheaded the attraction’s development and phenomenal increase in attendance over the past thirty plus years. Nancy’s commitment to exceeding guest expectations and providing truly memorable experiences is the service promise on which the Capilano Group is founded. All of the organization’s marketing, administrative and financial activities are conducted from its headquarters at the Suspension Bridge location. Capilano Group employs over two hundred people seasonally in addition to the over two hundred year-round positions. Students receive exceptional training and, on average, return for three seasons. Nancy Stibbard’s vision for the Capilano Group is to create experiences that people are amazed by. Following on her success at Capilano Suspension Bridge Park, she has created and developed premium tourism related properties in truly unmatched natural settings.
- LinkedIn followers
- 741
- People associated on LinkedIn
- 26
- Reported office locations
- North Vancouver District, CA
- Business categories
- Leisure
- Travel Accommodations
- Travel
- Other recorded names
- Capilano Group
- Specialties
- Lodges
- Attractions
- and Events
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The Capilano Group comprises of retail, hospitality and tourism based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Bar & Grill and Prospect Point Cafe and Gift Shop in Stanley Park, Vancouver and Capilano Suspension…
| Field | Value |
|---|---|
| Industry | Travel Arrangements |
| Company size | 201-500 employees |
| Headquarters | North Vancouver District |
| Organization type | Privately Held |
| Specialties | LodgesAttractionsand Events |
| Open jobs on Jobsy | 11 |
| View page |
Work in a West Coast rainforest! Surround yourself with ancient trees, bridges, canyons, critters, and an incredible, fun-loving team who work together to build an amazing and authentic experience for guests from around the world! At Capilano Suspension Bridge Park, we pride ourselves at delivering a truly unique guest experience unlike any other, inspired by our natural setting. We share our passion about history, the wonder of nature and yummy eats & treats with over 1,000,000 annual guests!
Are you passionate about creating amazing experiences for guests?
Do you enjoy inspiring and motivating a team?
Is this the experience you’re looking for? If so, read on to find out more about the role
What You’ll Do
The Reception & Online Sales Representative will provide administrative support to ensure efficient operation of the office. In addition to being a first point of contact for our guests via phone or email, you will also be responsible for managing files, overseeing deliveries, and performing other general office duties.
- Greet and assist office visitors in a professional manner,
- Answer and direct phone calls,
- Respond to and fulfill guest inquiries,
- Assist guests with online reservations,
- Assist with and respond to group bookings and inquiries,
- Communicate effectively with all departments daily,
- Manage boardroom booking requests,
- Order office & kitchen supplies,
- Ensure the general office area is clean and organized,
- Assist with organizing and tracking lost & found items,
- Assist the Sales & Marketing team with tasks, as needed,
- Comply with CSBP policies and procedures.
- Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup
- 30% discount off regular-priced merchandise at The Trading Post Gift Store
- 30% discount at Stanley's Bar & Grill and Prospect Point Café
- 30% discount on food items in The Cliffhouse Restaurant, Loggers' Grill, Beary Waffle, and The Cabin (does not apply to alcohol)
- Guest passes for friends & family
- Referral bonuses
- Staff Transit Subsidy (30% for part-time members, 50% for full-time members)
- Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff
- High School diploma required,
- 1-2 years of work experience answering incoming calls and performing admin work,
- Excellent written and verbal communication skills,
- Excellent time management skills and ability to prioritize work,
- Attention to detail and problem-solving skills,
- Strong organizational skills with the ability to multi-task in a fast-paced, open office environment,
- Proficiency in MS Office (Outlook, Excel, Word, etc.) and experience with office equipment,
- Knowledge of ticketing & POS systems is an asset,
- Authorized to work in Canada is required.
Must be available for a variety of shifts, including evenings, weekends, and statutory holidays, to support our business needs. This position will involve extended periods of sitting, and will require the ability to work in an open office environment with numerous distractions. Successful candidates will also be expected to follow specific dress code/uniform requirements.
Wage range is $19-$21/hour, depending on experience, and this role is a part-time, casual contract.
The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.
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