Posted yesterday
Regional Operations Manager - Alberta South
@ Medicentres Canada Inc.
Calgary, Alberta
Overview
Medicentres Canada Inc. is hiring a Regional Operations Manager for Alberta South, based in Calgary with regular travel including Lethbridge every two weeks. The role leads five to ten clinic managers, oversees clinic performance and EBITDA, and works with physicians on recruitment, retention and billing. The position is full time on a days schedule with occasional evenings and weekends.
Responsibilities:
- Lead five to ten clinic managers in Calgary and Lethbridge
- Oversee clinic performance, labour, supplies and EBITDA
- Build relationships with and support physicians
- Oversee hiring, training and performance management
- Standardize regional processes and procedures
Requirements summary:
- 3-5 years of management experience across multiple locations
- Strong financial, analytical and Excel skills
- Excellent written and oral communication
- Valid driver's licence and ability to travel
- Ability to keep information confidential under the Health Information Act
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-11-11
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 3+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening |
| Travel | air: none · ground: moderate |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Medicentres Canada Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Over three decades ago, two Edmonton physicians had the vision to bring accessible health care to Albertans on a non-appointment, extended hour basis. Making that vision a reality, in 1979 they established Medicentres, which is now the largest group of medical clinics in Western Canada. Medicentres continues to grow and evolve. We now have 30 walk-in clinics in 8 Canadian cities with over 300 employees including nurses, receptionists and associated health care personnel and almost 200 practicing physicians. Many of our walk-in clinics now include a variety of specialists who work in consult with our family physicians. Our physicians care for patients in a traditional family practice through scheduled appointments, and on a walk in basis while also providing episodic care through our Fastrack Program. Designed to deal with minor injuries and medical issues, prescription refills and immunizations, the Fastrack Program provides you with the next available appointment. Employers will find assistance for their workers through Occupational Injury Services, pre-employment physicals and drivers’ exams. We also provide Immigration physicals and a host of other uninsured services. Each year, thousands of patients visit our clinics, and have come to depend on Medicentres to deliver quality health care for everyone.
- LinkedIn followers
- 11,103
- People associated on LinkedIn
- 178
- Reported office locations
- 10458 Mayfield Rd NW, 204, Edmonton, Alberta T5P 4P4, CA
- Business categories
- Hospital
- Health Care
- Medical
- Other recorded names
- Medicentres Canada Inc.
- Medicentres Canada Inc
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Over three decades ago, two Edmonton physicians had the vision to bring accessible health care to Albertans on a non-appointment, extended hour basis. Making that vision a reality, in 1979 they established Medicentres, which is now the largest group of medical clinics in Western Canada. Medicentres continues to grow and evolve. We now have 30 walk-in clinics in 8 Canadian cities with over 300 employees including…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 501-1,000 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Privately Held |
| Open jobs on Jobsy | 24 |
| View page |
Job Location: Calgary, with regular regional travel, including Lethbridge every 2 weeks
Job Type: Full time
Experience Level: Mid level / Experienced/
Schedule: Days, Occasional evenings and weekends as needed
COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
The Regional Operations Manager (ROM), Alberta South, is responsible for the day-to-day operational, people and financial performance of Medicentres clinics across the region. The role leads Clinic Managers, supports physician and staff needs, and ensures company standards and regional priorities are implemented consistently. The position works closely with Operations, Human Resources and other support teams to resolve issues and improve clinic performance.
The ROM is also a member of Medicentres’ Leadership Team, attending quarterly meetings, giving input and support on company-wide projects, and helping plan the organization’s future direction.
PRINCIPAL RESPONSIBILITIES:
Clinic Management and Oversight:
- Lead a team of five (5) to ten (10) clinic managers within Calgary and Lethbridge.
- Oversee clinic performance across the region, including patient volumes, service standards, labour, supplies, controllable expenses and EBITDA.
- Work with Clinic Managers to review results, identify gaps and implement practical action plans.
- Visit clinics regularly to support leaders, assess operations, audit clinic processes, appearance and customer service standards, and follow up on concerns.
- Lead, coach and support Clinic Managers and other assigned operational staff.
- Oversee hiring, onboarding, training, performance reviews, discipline, employee relations and succession planning, working with Human Resources and the HR Business Partner.
- Set clear expectations, provide timely feedback and support the development of future operational leaders.
- Maintain regular communication through regional meetings, one-to-one meetings and clinic visits.
- Identify, mentor, and promote the development of successors within the operations team.
Physician Relations and Clinic Practice Support:
- Build good relationships with physicians and respond quickly to their concerns to help recruit and retain physicians.
- Support physician recruitment and scheduling, payment optimization, patient panel growth, patient attachment, and putting approved physician practice initiatives in place at the clinics.
- Help physicians succeed by finding opportunities in PCPCM, billing, patient access and practice growth, including ways to improve billing to increase EBITDA, and discussing them with physicians.
- Address physician conduct and operational concerns directly and professionally, including having difficult conversations when a physician’s behaviour affects staff, patients or clinic operations.
- Lead the ongoing development of a customer service culture through patient, physician, and staff engagement.
- Help implement approved programs, technology and workflow changes within clinics.
- Communicate and support clear expectations of company strategic initiatives and operational standards to Clinic Managers and physicians.
Regional Growth and Partnerships:
- Support approved regional business opportunities, including clinic growth, new clinic openings, acquisitions and physician growth.
- Maintain good working relationships with Primary Care Networks, healthcare partners, vendors and community groups as needed, and support community involvement and the Medicentres brand.
Regional Team Leadership:
- Work collaboratively with the Operations team to ensure operational initiatives are planned and executed successfully.
- Recruit and onboard new clinic managers and assistant clinic managers.
- Regularly review clinic manager performance and provide ongoing feedback in a timely manner.
- Exemplify the organization’s core values and ensure staff are aware of its core purpose and values and perform to these standards on an ongoing basis.
- Lead assigned regional and cross-department projects from planning to completion, including setting operational requirements, coordinating teams and clinics, tracking tasks and helping staff adjust to changes.
Organizational Leadership:
- Develop, review and put in place regional and provincial processes, standard operating procedures, training materials and clinic guidance. Find gaps in workflows and standardize processes where it makes sense.
The ROM will also perform other duties as assigned.
KNOWLEDGE, SKILLS AND EXPERIENCE:
The ROM will display:
- 3-5 years of management experience, with increasing responsibility, overseeing operations across multiple locations.
- Ability to lead teams, manage change and solve operational problems.
- Excellent written and oral communication skills.
- Strong financial, analytical and computer skills, including budgeting, reporting and Excel.
- Strong problem-solving skills.
- Ability to be responsive, adaptable and flexible.
- The ability to work both independently and collaboratively in a team environment.
- Ability to manage multiple tasks and projects, meet deadlines and deliver results with little supervision, following company policies.
- The ability to travel (valid driver’s license is required).
- Ability to keep information confidential and follow the Health Information Act.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.
We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Please note, AI may be used in the selection and recruitment process
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