Posted 23 days ago
Regional Service Manager
@ AVI-SPL
Calgary, Alberta
Overview
AVI-SPL is hiring a Regional Service Manager to deliver a positive customer experience across an assigned territory, overseeing field service technicians, onsite staff and third-party contractors. The role also carries accountability for the regional Service P&L, including revenue growth and cost reduction. Full-time salary is CAD 90,000 to 130,000, and the posting says work hours and location may change and that travel is included.
Responsibilities:
- Oversee in-region field service technicians and onsite staff
- Manage incident and escalation handling with the Global Help Desk
- Manage local subcontracted field service providers
- Build relationships with customers and sales stakeholders
- Manage regional Service P&L and revenue growth
Requirements summary:
- Proven management experience, 8 to 10 years preferred
- Strong presentation and written communication skills
- Strategic thinking and structured problem-solving
- Bachelor's degree or equivalent experience required
- ITIL and PMP certifications preferred
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · icims
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Management experience | 8+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | ITIL Foundation, PMP |
| Education | Bachelor’s degree (required), Master’s degree (preferred) |
| Perks mentioned | Generous paid time off, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AVI-SPL
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Transforming how people and technology connect to shape a more human work experience.
Full company description
At AVI-SPL, we go beyond technology; we empower the human experience at work. As the world's largest AV/UC integrator and digital solutions leader, we collaborate with organizations globally, including 80% of Fortune 100 companies, to redefine collaboration, elevate experiences, and unlock business value. With a team of over 4,300 experts worldwide, we create user-friendly, scalable, and people-centric solutions. Join us on this transformative journey to empower people to work smarter and live better, making work more efficient – and also more meaningful.
- LinkedIn followers
- 126,095
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- Bay 3 – 5030 13 Street SE, Calgary, Alberta T2G 5M9, CA
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- 219 Wheeler St, #2, Saskatoon, Saskatchewan S7P 0A4, CA
- 1345 Waverley St, Winnipeg, Manitoba R3T 5Y6, CA
- Other recorded names
- AVI-SPL
- Specialties
- AV Systems Integration
- Video Communications
- Video Conferencing
- Telepresence
- Design/Build
- Control Rooms
- Security
- Digital Signage
- Collaboration Solutions
- Video
- Unified Communications
- Onsite Support
- AV/IT
- Cloud-based services
- Managed Services
- Audio
- Digital solutions
- Workplace technology
- experience technolgy
- audio visual
- voice calling
- and contact centers
- Profile identifies a recruitment agency
- No
At AVI-SPL, we go beyond technology; we empower the human experience at work. As the world's largest AV/UC integrator and digital solutions leader, we collaborate with organizations globally, including 80% of Fortune 100 companies, to redefine collaboration, elevate experiences, and unlock business value. With a team of over 4,300 experts worldwide, we create user-friendly, scalable, and people-centric solutions…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 1,001-5,000 employees |
| Headquarters | Tampa, FL |
| Organization type | Privately Held |
| Year founded | 1979 |
| Specialties | AV Systems IntegrationVideo CommunicationsVideo ConferencingTelepresenceDesign/BuildControl RoomsSecurityDigital SignageCollaboration SolutionsVideo |
| Open jobs on Jobsy | 17 |
| View page |
The Regional Service Manager will be central in delivering a positive Customer experience within their assigned territory. This will include oversight of in-region field service technicians and dedicated onsite staff, incident and escalation management delivered in coordination with AVI-SPL’s Global Help Desk, and consideration of third-party contractors. In addition to managing and liaising with these resources, the Regional Service Manager will build relationships with local Customers and with in-region Sales and Operations stakeholders.
In addition to these Service Delivery elements, the Regional Service Manager will also be accountable for the P&L performance of their respective region’s Service divisions. The Regional Service Manager will work closely with regional and Services leadership to enhance customer satisfaction and customer retention through reliable and valuable user engagements that enable a world class customer experience.
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
The Regional Service Manager will be central in delivering a positive Customer experience within their assigned territory. This will include oversight of in-region field service technicians and dedicated onsite staff, incident and escalation management delivered in coordination with AVI-SPL’s Global Help Desk, and consideration of third-party contractors. In addition to managing and liaising with these resources, the Regional Service Manager will build relationships with local Customers and with in-region Sales and Operations stakeholders.
In addition to these Service Delivery elements, the Regional Service Manager will also be accountable for the P&L performance of their respective region’s Service divisions. The Regional Service Manager will work closely with regional and Services leadership to enhance customer satisfaction and customer retention through reliable and valuable user engagements that enable a world class customer experience.
Day-To-Day Responsibilities:
- Recruit, motivate, support, and mentor quality personnel in fulfillment of Field Service Engineering and Onsite Managed Services disciplines
- Partner with the Director, Field Service Training and Development to ensure that the Company’s field service personnel are trained and ready to support the latest hardware and software technologies being offered to company customers
- Develop, implement, and refine strategies aligned with company’s corporate initiatives that are dedicated to the fulfillment of a consistent and superior Customer Service experience regardless of region
- Manage relationships with local subcontracted field service providers to ensure delivery of a consistent and superior service experience to company customers
- Interface with Customers to ensure the Services being delivered are aligned with expectations. Partner with Customers and company Integration and Global Support Services teams (Help Desk, Conference Services, etc.) teams to take corrective action where appropriate
- Support Customer engagement meetings – including Request for Proposal sessions for key Systems Integration and Services opportunities
- Oversee all aspects of the local Service P&L by contributing to top line services revenue growth (new service contracts, renewals, time & materials transactional engagements, and small projects) and the reduction of operating expenditures (outside spend, inefficient process costs)
- Maintain a positive collaborative attitude, a strong work ethic, and be able to drive a team-centric environment
WHAT WE’RE LOOKING FOR
Must-Haves:
- Excellent presentation skills and be comfortable sharing thought leadership with Executive stakeholders, Customers, Manufacturers, and Third-Party Service Providers
- Strong written skills and competence with business applications used to construct documents, financial analysis, or presentations
- Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach
- Demonstrated leadership and management skills in a team-oriented, collaborative environment
- Exceptional strategic thinking and structured problem-solving skills
- Excellent communication and interpersonal skills, both verbal and written
- Ability to balance multiple tasks with changing priorities
- Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
- Self-starter capable of working independently and ensuring to meet deadlines
- Excellent communication and interpersonal skills, both verbal and written
- Must gain and maintain a strong working knowledge of company service portfolio and gain a strong knowledge of supporting processes for each offering
Nice-To-Haves:
- Bachelor’s degree or equivalent work experience; a master’s degree is preferred
- Minimum 8 -10 years’ management experience managing a diverse operation preferably in the Audio Visual or Construction industry
- ITIL Foundations certification with additional intermediate level certifications in service transition, service operations, and CSI preferred
- PMP certification preferred
COMPENSATION
Pay Type | Min Base | Max Base |
Salary | CAD $90,000.00 | CAD $130,000.00 |
Actual compensation will be determined based on factors including skills, experience, qualifications, and location.
WHY YOU’LL LIKE WORKING HERE
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
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