Posted 15 days ago
Renewal Retention Specialist
@ WESTLAND INSURANCE
Regina, Saskatchewan
Overview
Westland Insurance is hiring a full-time Renewal Retention Specialist to service clients' personal lines insurance portfolios. The role centres on client retention, renewals, underwriting questions and client advocacy. The posting states 2-3 years of personal lines experience, a preferred Insurance Broker Level 2 licence, and offers flexible work, paid Values Days and Volunteer Days.
Responsibilities:
- Deliver customer service that promotes client retention
- Identify client business challenges and recommend solutions
- Assist clients using basic underwriting knowledge
- Ensure quality service at every client interaction
Requirements summary:
- 2-3 years of personal lines insurance experience
- Strong knowledge of P&C provincial underwriting criteria
- Experience with portals, claims handling and client inquiries
- Insurance Broker Level 2 licence preferred
Tools & skills
Source and dates
Job-board feed · saskjobs
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Insurance Broker Level 2 |
| Perks mentioned | Flexible hours, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
WESTLAND INSURANCE
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Description
As a Renewal Retention Specialist, youre a collaborative insurance professional with a passion for the client experience and your team members. You will bring together your advanced personal lines insurance knowledge with strong technical skills to service clients full lifestyle portfolio for personal lines insurance needs.
Why you'll love Westland:
An open, flexible and welcoming workplace
Plenty of opportunities to grow and learn
Autonomy to drive your own success
Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
A total rewards program that takes care of your financial, physical, and mental health
Flexible paid Values Days to celebrate days important to you
Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients
Why well love You:
Youre a self-starter as well as a perfect collaborator
Youre a taskmaster with exceptional organizational skills and the ability to juggle multiple priorities
Always think customer first, responding to internal/external clients in a timely & professional manner
Minimum of 2-3 years of Personal Lines insurance experience in a service and client satisfaction-oriented environment.
Strong knowledge of P&C provincial underwriting criteria, portals, claims handling, handling of client inquiries
Insurance Broker Level 2 License preferred
Once here, you'll:
Deliver superior customer service that promotes client retention
Uncover clients business challenges and act as a client advocate identifying their needs and providing recommendations
Assist clients with their insurance needs by utilizing basic knowledge of underwriting principles
Ensure quality service and professionalism at every customer interaction
Be a member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds.
Journal
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