Representative, HR Consulting Services

Salary

The salary range for this position is CAD $32.43 - $46.62 / hour
Job Summary

We are hiring a Full Time Representative, HR Consulting Services to join our team in Surrey, BC.

If you're passionate about labour relations, employee advocacy, and supporting organizational change, this is an exciting opportunity to make a meaningful impact within one of Canada's largest health authorities. As a valued member of our HR team, you'll provide expert consultation and operational support on workforce transitions, collective agreement administration, grievance management, and employee relations initiatives that directly support patient care and organizational success.

At Fraser Health, employees consistently recommend us as an exceptional place to work. We are committed to planetary health and foster a culture built on Respect, Caring, and Trust, where diversity, inclusion, and belonging are valued and celebrated.

What you'll do

• Advise leaders, union representatives, and employees on displacement, bumping, transfer, and restructuring processes, ensuring the consistent application of collective agreement provisions.
• Research and evaluate workforce transition options, including employee placement and bumping rights, based on seniority, qualifications, skills, and contractual obligations.
• Support labour relations activities by coordinating grievance administration, conducting research, preparing documentation, tracking settlements, and maintaining accurate records and reports.
• Collaborate with HR Client Partners and operational leaders on essential service planning, strike preparedness, workforce deployment, and union-related initiatives.
• Maintain labour relations databases, tracking systems, and reporting tools to support informed decision-making and operational effectiveness.
• Deliver responsive and confidential HR support by triaging inquiries, assessing client needs, and connecting employees and leaders with appropriate Employee Experience resources.

What you bring

• Bachelor's degree in Business Administration, Human Resources, or a related discipline, plus two (2) years of recent related experience in human resources, labour relations, employee relations, or a related field.
• Experience interpreting and applying collective agreements, employment policies, and workforce adjustment processes; healthcare experience is an asset.
• An equivalent combination of education, training, and experience may be considered.

Skills & Abilities

• Sound knowledge of labour relations principles, collective agreement interpretation, and workforce transition processes.
• Strong analytical and problem-solving skills with the ability to research, evaluate, and present complex information.
• Excellent communication and relationship-building abilities with a proven ability to work collaboratively with leaders, employees, unions, and key stakeholders.
• Strong organizational and time-management skills, including the ability to manage competing priorities while maintaining confidentiality and accuracy.
• Proficiency in maintaining databases, records, reports, and HR documentation.
• Customer-focused approach with the ability to provide timely, professional, and solution-oriented HR support.

Why Fraser Health?

A career with Fraser Health offers the opportunity to contribute to a dynamic and rewarding healthcare environment while supporting the people who deliver care across our communities. You'll join a collaborative team of professionals dedicated to service excellence, employee experience, and continuous improvement.

We offer a competitive compensation package, comprehensive health and dental benefits, and opportunities for ongoing professional development and career growth.

Important to know

Before we can finalize an offer of employment, you must:

• Be legally entitled to work in Canada.

Take the next step

Apply today and join a team that is helping shape an exceptional employee experience across Fraser Health. We look forward to starting the conversation with you.

#LI-DNI

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Leader, HR Consulting Services, the HR Representative provides advice and support to staff and Managers in the displacement and bumping processes and their associated databases and administration. Provides research, analysis and administrative support to displaced/bumped staff, Managers and Human Resources Client Partners, Maintains and keeps current labour relations resources, grievance files and arbitration decisions. Participates in the preparation of essential services documentation and strike contingency plans. Works in collaboration with other Employee Experience teams when planning services and/or addressing joint operational needs. Provides advice and clarification/interpretation of collective agreement articles/language. Primary interactions are with staff and Managers to provide advice and clarification/interpretation of collective agreements.

Responsibilities

1. Provides advice, support and education related to the displacement process to Managers, Union representatives and displaced/bumped employees exercising their Collective Agreement rights.
2. Ensures consistent application of reduction and restructuring processes related to displacements, bumping and transfers.
3. Researches, analyses and presents appropriate bumping options to affected staff members based on seniority, skill set, abilities and in accordance with the Collective Agreement.
4. Assists the HR Client Partners and Manager in developing and preparing labour relations documents, such as grievance responses, and investigation scripts. Carries out grievance research; collates and prepares information, calculates liability and processes grievance settlements including liaising with appropriate stakeholders.
5. Responsible for inputting all grievances and relevant information to the grievance database. Generates grievance reports and reviews with HR Client Partners for accuracy.
6. Assists HR Client Partners in the population of essential service documents in preparation for essential service negotiations with the unions; ensures all signed off documents are uploaded to the LRB.
7. Assists HR Client Partners in job action and strike contingency planning including participating in ESOC discussions to ensure M/MS deployment, orientation and scheduling is completed.
8. Assists the HR Client Partners with Extended Work Day Rotation (EWD) submissions.
9. Provides knowledgeable application of the various collective agreements’ language as it relates to displacements.
10. Ensures that high quality HR and displacement/bumping related information is available for decision making.
11. Initiates, maintains and updates computerized and manual record keeping systems including vacancy tracking, labour relations and grievance tracking; produces relevant reports.
12. Maintains and periodically audits resources such as arbitrations, trouble-shooters, CIUs, and practice guidelines
13. Provides confidential administrative support duties to Client Partners including an efficient triage system that precisely identifies customer needs and transfers requests to most appropriate Employee Experience resource as required.

Qualifications

Bachelor’s Degree in Business Administration with an emphasis on Human Resource Management and two (2) years' recent, related experience, preferably from within the healthcare industry or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Proficiency in the use of personal computers and related software applications.
• Applies expertise in the interpretation application of human resource practices and relevant collective agreements.
• Strong decision-making, critical thinking, analytical and problem solving.
• Utilizes expert investigative and analytical skills to research and analyze documents/data/information in the creation and generation of background information, reports and special projects.
• Effective and courteous in using both verbal and written communication skills when providing advice and interpretation on displacement/bumping related issues to leadership and staff.
• A minimum of 40 w.p.m. typing.
• Physical ability to perform the duties of the position.
  
  

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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1. Provides advice, support and education related to the displacement process to Managers, Union representatives and displaced/bumped employees exercising their Collective Agreement rights.
2. Ensures consistent application of reduction and restructuring processes related to displacements, bumping and transfers.
3. Researches, analyses and presents appropriate bumping options to affected staff members based on seniority, skill set, abilities and in accordance with the Collective Agreement.
4. Assists the HR Client Partners and Manager in developing and preparing labour relations documents, such as grievance responses, and investigation scripts. Carries out grievance research; collates and prepares information, calculates liability and processes grievance settlements including liaising with appropriate stakeholders.
5. Responsible for inputting all grievances and relevant information to the grievance database. Generates grievance reports and reviews with HR Client Partners for accuracy.
6. Assists HR Client Partners in the population of essential service documents in preparation for essential service negotiations with the unions; ensures all signed off documents are uploaded to the LRB.
7. Assists HR Client Partners in job action and strike contingency planning including participating in ESOC discussions to ensure M/MS deployment, orientation and scheduling is completed.
8. Assists the HR Client Partners with Extended Work Day Rotation (EWD) submissions.
9. Provides knowledgeable application of the various collective agreements’ language as it relates to displacements.
10. Ensures that high quality HR and displacement/bumping related information is available for decision making.
11. Initiates, maintains and updates computerized and manual record keeping systems including vacancy tracking, labour relations and grievance tracking; produces relevant reports.
12. Maintains and periodically audits resources such as arbitrations, trouble-shooters, CIUs, and practice guidelines
13. Provides confidential administrative support duties to Client Partners including an efficient triage system that precisely identifies customer needs and transfers requests to most appropriate Employee Experience resource as required.

Bachelor’s Degree in Business Administration with an emphasis on Human Resource Management and two (2) years' recent, related experience, preferably from within the healthcare industry or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Proficiency in the use of personal computers and related software applications.
• Applies expertise in the interpretation application of human resource practices and relevant collective agreements.
• Strong decision-making, critical thinking, analytical and problem solving.
• Utilizes expert investigative and analytical skills to research and analyze documents/data/information in the creation and generation of background information, reports and special projects.
• Effective and courteous in using both verbal and written communication skills when providing advice and interpretation on displacement/bumping related issues to leadership and staff.
• A minimum of 40 w.p.m. typing.
• Physical ability to perform the duties of the position.