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Posted 12 days ago

Reservations Sales Agent

@ Banff Caribou Properties Ltd.

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Banff, Alberta

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SIGNALS

Overview

Banff Caribou Properties Ltd. is hiring a Reservations Sales Agent to handle guest and travel partner enquiries by phone and email. The role converts enquiries into bookings, sells hotels and packages, and processes reservations and payments.

Responsibilities:

  • Answer guest and partner enquiries by phone and email
  • Convert enquiries into hotel and package bookings
  • Process reservations, deposits, payments and confirmations
  • Explain booking terms and cancellation policies
  • Maintain accurate reservation and guest records

Requirements summary:

  • Friendly, confident telephone manner
  • Strong communication and sales skills
  • Excellent written and verbal English
  • Flexibility to work weekends and holidays
  • Customer service or reservations experience is an asset
  • Property management system experience is an asset

Tools & skills

Property management systemReservation system
Source and dates

Employer career site / ATS feed · dayforce-feed

Employer posting date
2026-10-25
First seen by our source
2026-10-26
Source record updated
2026-10-26

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentSales
Scheduleholidays, weekends
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Banff Caribou Properties Ltd.

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

An employee owned & operated company with hotels, restaurants, spas, cinema, and sports shop in Banff National Park.

Full company description

Banff Lodging Co. is an employee owned and operated company with hotels, restaurants, spas, cinema, and sports shop all located in beautiful Banff & Canmore, AB. We are an eclectic and diverse group of over 900 employees; we choose our attitude, have fun and are passionate and enthusiastic in all that we do. We are community-minded, we take chances, show initiative and seek innovation. With our variety of job opportunities and commitment to career development your future will flourish with Banff Lodging Co.

LinkedIn followers
2,876
People associated on LinkedIn
248
Reported office locations
  • 229 Bear Street Suite 300, Banff, Alberta T1L 1H8, CA
  • 461 Banff Ave, Banff, Alberta T1L 1H8, CA
  • 600 Banff Ave, Banff, Alberta T1L 1H8, CA
  • 521 Banff Ave, Banff, Alberta T1L 1H8, CA
  • 901 Hidden Ridge Way, Banff, Alberta T1L 1H8, CA
  • 345 Banff Ave, Banff, Alberta T1L, CA
  • 502 Tunnel Mountain Rd, Banff, Alberta T1L, CA
  • 1029 Banff Ave, Banff, Alberta T0L, CA
  • 250 Marmot Crescent, Banff, Alberta T1L, CA
  • 337 Banff Ave, Banff, Alberta T1L, CA
  • 229 Bear st, Wolf & Bear Mall, Banff, AB T1L 1H8, CA
  • 206 Banff Avenue, Banff, AB T1L 1H8, CA
  • 1711 Bow Valley Trail, Canmore, AB T1W 1L7, CA
  • 1725 Bow Valley Trail, Canmore, Alberta T1W 2X3, CA
Business categories
  • Hospitality
  • Restaurants
  • Tourism
Other recorded names
  • Banff Caribou Properties
  • Banff Lodging Company
Specialties
  • Hospitiality
  • Tourism
  • Restaurant
  • Spa
  • Cinema
  • and Hotel
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Banff Lodging Co. is an employee owned and operated company with hotels, restaurants, spas, cinema, and sports shop all located in beautiful Banff & Canmore, AB. We are an eclectic and diverse group of over 900 employees; we choose our attitude, have fun and are passionate and enthusiastic in all that we do. We are community-minded, we take chances, show initiative and seek innovation. With our variety of job…

FieldValue
IndustryHospitality
Company size501-1,000 employees
HeadquartersBanff, Alberta
Organization typePrivately Held
Year founded1985
SpecialtiesHospitialityTourismRestaurantSpaCinemaand Hotel
Open jobs on Jobsy12
LinkedInView page
Job description


Do you love travel, connecting with people and creating memorable guest experiences?

As a Reservations Sales Agent, you’ll be the first point of contact for guests planning their Banff getaway. You’ll use your knowledge of BCP’s hotels, packages, products and services to help guests find the perfect stay and turn enquiries into bookings.

You’ll communicate with guests, travel agents and FIT partners by phone and email, providing knowledgeable, friendly and personalised service throughout the booking process.

What you’ll be doing

  • Answer guest and travel partner enquiries by phone and email in a professional and engaging manner.
  • Build rapport, understand guest needs and confidently convert enquiries into bookings.
  • Sell BCP’s hotels, packages, products and services, identifying opportunities to upsell and enhance stays.
  • Use your knowledge of BCP offerings and Banff to make relevant recommendations.
  • Process reservations, deposits, payments, confirmations and special requests accurately.
  • Explain booking terms, conditions, cancellation policies and check-in information.
  • Work closely with Front Office, booking partners and wholesalers to ensure guest needs are met.
  • Maintain accurate reservation and guest information in our systems.

What you’ll bring

  • A friendly, confident and professional telephone manner.
  • Strong communication and interpersonal skills.
  • A natural ability to build rapport and turn conversations into sales.
  • A positive, outgoing and guest-focused attitude.
  • Excellent written and verbal English.
  • The ability to work well in a fast-paced environment.
  • Flexibility to work weekends and holidays.
  • Previous customer service, sales or reservations experience is an asset.
  • Hospitality property management system experience is an asset.
  • A willingness to learn and be part of a positive team.


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