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Posted 2 hours ago

Retail and Operations Manager

Nanaimo, British Columbia

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SIGNALS

Requirements summary:

  • Safety is a top priority, and you will champion a strong safety culture by leading compliance initiatives, audits, inspections, incident investigations, and corrective action programs…
  • You will serve as the primary escalation point for operational and distribution-related issues, working closely with scheduling, customer service, and operations teams to support business…
  • Success in this role comes from building strong relationships with customers and internal stakeholders, driving continuous improvement initiatives, and providing leadership support during…
Source and dates

Source type not verified · csod

Employer posting date
2026-11-11
First seen by our source
2026-11-11
Source record updated
2026-11-11

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

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Job description
  • In this role, you will provide leadership for retail branch operations, packaged gas operations, transportation, and distribution activities, ensuring safe, efficient, and customer-focused execution across the business
  • Safety is a top priority, and you will champion a strong safety culture by leading compliance initiatives, audits, inspections, incident investigations, and corrective action programs while ensuring adherence to TDG, Transport Canada, and provincial regulatory requirements
  • You will oversee day-to-day retail operations, ensuring locations meet or exceed sales objectives, operational KPIs, service standards, and budget expectations
  • The role includes managing inventory performance, improving profitability, reducing dead stock, optimizing inventory turns, and supporting freight recovery initiatives
  • You will support customer growth and retention by maintaining exceptional service standards, resolving customer concerns, and partnering with sales teams to align operational capabilities with customer needs
  • A key focus will be leading transportation and distribution operations, including fleet utilization, route optimization, maintenance programs, on-time delivery performance, and overall transportation efficiency
  • You will serve as the primary escalation point for operational and distribution-related issues, working closely with scheduling, customer service, and operations teams to support business requirements
  • The position involves recruiting, coaching, mentoring, and developing employees while fostering a positive, accountable, and high-performing work environment across both unionized and non-unionized teams
  • You will be responsible for managing operating expenses and labour budgets, while identifying opportunities to improve productivity, operational efficiency, and overall business performance
  • Success in this role comes from building strong relationships with customers and internal stakeholders, driving continuous improvement initiatives, and providing leadership support during operational challenges and after-hours emergencies when required

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