Posted 12 days ago
Retail Lead Hand
@ Canada Post - Postes Canada
Dryden, Ontario
Overview
Canada Post is hiring a full-time permanent Retail Lead Hand in Dryden, Ontario, at $25.37 per hour. The lead hand oversees counter sales and services in a retail outlet, coaches staff, handles cash and bank deposits, controls postal inventory and oversees delivery services. The position requires bilingual French and English.
Responsibilities:
- Superviser les opérations du comptoir et les services à la clientèle
- Coacher et assigner les tâches au personnel
- Gérer les fonds, les dépôts bancaires et les inventaires
- Superviser la livraison postale et les boîtes postales
- Répondre aux clients et traiter les plaintes
Requirements summary:
- Connaissance des règlements et procédures du comptoir postal
- Connaissance des techniques de vente
- Connaissance détaillée des opérations postales
- Bilinguisme français et anglais impératif
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-25
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Retail |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Canada Post - Postes Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A Stronger Canada – Delivered // Porteurs d’un Canada plus fort
Full company description
As the country's postal service and leading ecommerce delivery company, we’re committed to serving Canadians and Canadian businesses, working for the greener good, and delivering a stronger Canada. We are the only delivery organization with the network and commitment to serve all of the more than 17 million addresses across Canada. We operate the largest retail network in Canada, with almost 5,900 post offices in every corner of the country. Our nearly 68,000 employees connect us with Canadians and are proud to serve the communities where they live and work. Canadians are at the heart of everything we do. We are dedicated to meeting their rapidly evolving needs and expectations. Our purpose, A Stronger Canada – Delivered, is anchored in our commitment to provide a service all Canadians can count on; demonstrate environmental and social leadership; and create a safe and welcoming workplace for all employees. En tant que service postal et chef de file de la livraison des colis du cybercommerce au pays, nous sommes déterminés à servir la population et les entreprises d’ici, et à être porteurs d’un Canada plus fort et plus vert. Grâce à notre réseau de livraison inégalé, nous avons la responsabilité de servir plus de 17 millions d’adresses d’un océan à l’autre. Avec près de 5 900 bureaux de poste, nous exploitons le plus vaste réseau de vente au détail au pays. Nos gens – quelque 68 000 employées et employés – servent fièrement les collectivités où ils vivent et travaillent, et nous relient à la population. Les Canadiennes et les Canadiens sont au cœur de tout ce que nous faisons, et nous mettons tout en œuvre pour répondre à leurs besoins et à leurs attentes qui évoluent rapidement. Notre raison d’être, Porteurs d’un Canada plus fort, repose sur notre volonté d’offrir un service sur lequel tout le monde peut compter, de faire preuve de leadership en matière d’environnement et de responsabilité sociale, et de créer un milieu de travail sécuritaire et accueillant.
- LinkedIn followers
- 313,788
- People associated on LinkedIn
- 23,895
- Reported office locations
- Ottawa, Ontario, CA
- Business categories
- Enterprise Software
- Other recorded names
- Canada Post - Postes Canada
- Canada Post / Postes Canada
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
As the country's postal service and leading ecommerce delivery company, we’re committed to serving Canadians and Canadian businesses, working for the greener good, and delivering a stronger Canada. We are the only delivery organization with the network and commitment to serve all of the more than 17 million addresses across Canada. We operate the largest retail network in Canada, with almost 5,900 post offices in…
| Field | Value |
|---|---|
| Industry | Freight and Package Transportation |
| Company size | 10,001+ employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Government Agency |
| Open jobs on Jobsy | 606 |
| View page |
Job Requisition Id: 204940
Business Function: Postal Clerk
Primary City: Dryden
Other Location(s):
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (--BB)
Number of Vacancies 1
Salary: $25.37
Job Description
Under the direction of management, oversees the provision of counter
sales and services in a retail outlet; maintains financial records,
maintains good relations with postal customers in the area; controls the
inventory of postal related products and values; performs administrative
duties; oversees postal services such as delivery to lock boxes and
delivery by RSMC; performs other related duties as consulted with the
Union. Assistant, alternate or relief lead hands perform lead hand
functions when the lead hand is away. A number of duties of the Retail
Lead Hand are common to and shared with P04 Postal Clerks and requires
co-operation between these two functions.
Job Responsibilities
Oversees the provision of counter sales and services in a retail outlet
by assigning various tasks, including self-directed study packages, to
the staff to meet customer needs, at the request of management;
by providing coaching and on the job training to staff and regular
information on new procedures, products and services e.g. (postal guide
updates and Corporate Manual System) in order to improve the accuracy
and quality of service offered
by promoting mailing solutions for business customers;
by performing the duties of a wicket clerk as needed to ensure service
to the public.
Oversees the financial operations
by collecting the counter clerks’ funds for bank deposit, preparing and
certifying bank deposits by checking entries on the deposit slip, and
making daily bank deposits;
by collecting and safeguarding cash surpluses from the counter clerks’
credits;
by preparing and verifying with receipts the daily office balance (money
order maintenance, spoiled meter labels, change of address and hold
mail, refunds, debit/credit transactions, NSF cheques, miscellaneous
revenues and expenses)
by preparing and forwarding the monthly cash account statement including
tracking reimbursements for franchise customers
by entering USA exchange from bank
by recording all serial numbers of bills held overnight
by listing deposits for other smaller post offices as required
by verifying adjustment memos
Maintains good relations with postal customers
by performing refunds and providing assistance to customers;
by performing internet-based parcel and other enquiry searches
by dealing with customer inquiries, either in person or by telephone,
and by reporting serious complaints to management as required;
Job Responsibilities (continued)
Controls the inventory
by ordering and verifying receipt of stamps and other postage supplies
including other products available for purchase and brochures to
maintain the inventory at authorized allowances in order to ensure that
products and services are available to customers and wicket clerks
by completing and verifying inventory movement reports
by ensuring that merchandise is displayed according to established
merchandising practices
by conducting physical inventories as required
by keeping up to date with SAP features for product inventory searches
Oversees postal delivery such as lock box delivery, bag service, general
delivery, RSMC
by ensuring that delivery policy and procedures are adhered to for:
postal box, general delivery, bag service call-for and RSMC
by supporting RSMC work if required at the request of management
by assigning lock box maintenance (maintain key supply, ledgers, issue
final notices, etc)
by dealing with customer complaints related to delivery
by ensuring compliance with CARO procedures
Administers office
By answering phone and maintaining out-going phone log
By establishing and maintaining office filing system, including
shredding
By maintaining adequate office supplies and equipment inventory
By reading and responding to correspondence including e-mails and info
post; up-date postal guide and CMS procedure binders and bulletin boards
By rectifying erroneous ROSS entries
By maintaining customer lists
By collecting completed leaves forms and verifying exception reports
Additional duties for outlets with no management on site
At the request of management:
Advise RSMC of management decisions regarding staffing and scheduling
Complete and send reports to managers
Verify pay enquiries
Maintain LDU local distribution lists, consumer choice list
Maintain records of office keys distributed
Perform random revenue protection checks
Assure building maintenance (snow removal, dealing with contractors)
Apply security procedures and respond to alarms
Order inventory for other offices
Ensuring that all acceptance, preparation and dispatch policy and
procedures are adhered to.
Qualifications
KNOWLEDGE
The work requires knowledge of the regulations and procedures governing
counter services and a general knowledge of corporate and governmental
policies and regulations, as well as knowledge of sales procedures and
techniques. It also requires a detailed knowledge of postal operations.
Other Information
Scope of Judgment
The work is done in accordance with established practices and written
instructions. The scope for independent action is limited to co-
ordinating staff and assigning work, but does not encompass disciplining
or appraising employees.
Financial and Physical Resources Responsibility
The work involves the responsibility for counter services with an
allowance of postal values.
Ensures that all policies and procedures pertaining to security of
postal premises and values are adhered to and ensuring compliance to
Proceeds of Crime and Money Laundering (Terrorist Financing)
requirements.
CONTACTS
The work requires contact with postal customers to sell postal values,
answer customer complaints and enquiries, cash postal money orders,
obtain signatures acknowledging receipt of mail, provide information on
postal services and give explanation on postal transactions.
Canada Post’s values and behaviours
Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.
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