Retail Store Manager

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

Retail Operations & Profitability
• Manage all aspects of BSE’s retail operations, including the team store, game-day kiosks, and e-commerce platform.
• Ensure store profitability by achieving or exceeding sales goals, managing expenses, and implementing cost-control strategies.
• Oversee daily store operations including opening, closing, cash management, and adherence to all asset protection and loss prevention policies.
• Maintain accurate inventory control, including receiving, pricing, stocking, and transfers between locations.
• Manage operational processes to ensure efficient flow from stockroom to sales floor, maximizing product availability for guests.
• Support the Director of Merchandise in seasonal buying, assortment planning, and product selection decisions based on sales performance, trends, and customer feedback.

Guest Experience & Brand Leadership:
• Lead by example to create a guest-first, service-driven culture that reflects BSE’s values and enhances fan loyalty.
• Deliver a retail experience that is engaging, approachable, and reflective of the excitement of live sports and entertainment.
• Ensure that all team members consistently provide exceptional customer service and maintain high brand presentation standards.
• Oversee the execution of visual merchandising and store displays, ensuring product presentation aligns with BSE and franchise branding guidelines.

E-Commerce & Digital Retail:
• Oversee BSE’s online retail store, ensuring accurate product listings, pricing, photography, and stock availability.
• Coordinate order fulfillment, returns, and shipping logistics to maintain service excellence.
• Work with marketing and merchandise teams to develop online promotions and digital campaigns that drive traffic and conversion.
• Analyze e-commerce analytics and sales data to optimize the digital shopping experience.

Team Leadership & Development:
• Recruit, train, and lead a team of retail associates to deliver exceptional service and operational excellence.
• Foster a culture of trust, motivation, and accountability, encouraging collaboration and personal growth.
• Provide regular coaching, feedback, and performance evaluations.
• Create staffing plans and schedules to meet business needs, particularly during game days and peak periods.
• Ensure adherence to BSE policies, operational standards, and health & safety requirements.

Financial Management & Reporting:
• Track and analyze key performance indicators (KPIs) including sales, conversion rates, average transaction value, and inventory shrinkage.
• Prepare and submit regular financial and operational reports to the Director of Merchandise and Finance Department.
• Collaborate with Finance to ensure all sales and expense data are accurately recorded and reconciled.
• Assist with year-end and periodic inventory counts, ensuring accuracy and accountability.

Collaboration & Promotions:
• Partner with Marketing and Sponsorship departments to develop and execute retail promotions tied to theme nights, events, and community initiatives.
• Work cross-functionally with the Game Day & Fan Experience team to ensure retail activations contribute to the in-venue atmosphere.
• Represent BSE retail operations with professionalism in all partner and vendor communications.

What We Look For

• Minimum 2 years of retail or sales management experience, preferably in sports, hospitality, or entertainment.
• High school diploma required; post-secondary education in Business, Marketing, or Retail Management an asset.
• Possess strong leadership skills with the ability to motivate and develop a results-driven team.
• Demonstrated success in achieving revenue goals and managing operational budgets.
• Excellent organizational and communication skills (verbal, written, and interpersonal).
• Highly analytical and detail-oriented with strong problem-solving ability.
• Proficient in Microsoft Office, POS systems (e.g., Shopify, Lightspeed, Square), and inventory management tools.
• Knowledge of visual merchandising and e-commerce best practices.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Passion for sports, community, and delivering exceptional guest experiences.
• Ability to work flexible hours, including evenings, weekends, holidays, and special events.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.