Roads Operations Coordinator

About Red Deer
Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government
The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success.

Join Us as the First Roads Operations Coordinator
The Roads Section is seeking an innovative, collaborative, and results-oriented professional to join our team as our inaugural Roads Operations Coordinator. This newly created role offers a unique opportunity to help shape the future of Roads operations while making a lasting impact on the services that support our community every day.

The Opportunity
The City of Red Deer is recruiting for a permanent full-time Roads Operations Coordinator. As the first person in this role, you will have a unique opportunity to influence its development and contribute to the evolution of Roads operations across the organization.

Working closely with Roads leadership, field crews, contractors, utility companies, developers, and internal City departments, you will play a central role in improving how programs and projects are planned, coordinated, monitored, and delivered. Beyond day-to-day coordination, you will help establish and refine processes, develop best practices, strengthen data management and reporting, and identify opportunities to improve operational effectiveness and service delivery.

This position is ideal for a professional who enjoys building systems, streamlining workflows, solving complex challenges, and transforming ideas into practical, sustainable solutions. As the role continues to evolve, you will lead and support continuous improvement initiatives that enhance efficiency, accountability, and decision-making across the Roads Section.

You will have the opportunity to leave a lasting mark on how work is organized and delivered while helping ensure Red Deer’s transportation infrastructure remains safe, reliable, and well maintained for residents and visitors alike.

We are seeking someone who is proactive, organized, relationship-focused, and driven by continuous improvement. If you are energized by collaboration, problem-solving, creating structure, and making meaningful contributions that have a visible impact on the community, we encourage you to apply.

Why This Role Matters
As the successful candidate, you will help shape the future of Roads operations by developing processes, supporting strategic initiatives, improving coordination across stakeholders, and driving operational excellence. Your contributions will directly support the delivery of high-quality services that residents depend on every day.

Top Key Responsibilities:

1. Coordinate Roads Maintenance Programs - Plan, schedule, and support seasonal operations including Winter Snow & Ice Control, Spring Clean-up, and Summer Road Construction and Maintenance programs.
2. Manage Infrastructure Reinstatement Activities - Coordinate Parks & Public Works infrastructure reinstatement projects and ensure timely completion of restoration work.
3. Coordinate Multi-Stakeholder Work Activities - Collaborate with City departments, contractors, developers, utility companies, and other stakeholders to align work schedules and minimize operational conflicts.
4. Develop and Monitor Project Schedules - Prioritize work activities, establish project timelines, and coordinate resources to ensure efficient delivery of Roads Section programs.
5. Maintain Operational Records and Work Order Data - Review, verify, and manage field work order information, update digital and paper records, and ensure documentation is retained according to City policies.
6. Conduct Asset and Site Assessments - Use GIS, engineering drawings, inspection data, and site visits to identify infrastructure deficiencies, determine rehabilitation needs, and define project scopes.
7. Support Performance Reporting and Continuous Improvement - Analyze operational data, contribute to reporting, and recommend process improvements to enhance Roads Section performance.
8. Administer Procurement and Contract Activities - Prepare cost estimates, manage tendering and bid evaluations, coordinate contractor services, process payments, and oversee contract administration activities.
9. Provide Construction Coordination and Quality Oversight - Coordinate contractor schedules, perform site inspections, prepare as-built documentation, and administer construction completion and acceptance processes.
10. Serve as a Primary Communication and Customer Service Contact - Respond to inquiries from internal staff, contractors, utilities, and the public, resolve issues, and communicate road right-of-way project impacts and updates.

As our preferred candidate, you will have:

• Diploma in Construction Management or Civil Engineering Technology, or related field. *Other combinations of education and experience may be considered.
• Project Management Certification will be considered an asset.
• Four (4) years of progressive experience in municipal public works, operations coordination, administrative support in an infrastructure environment.
• Direct experience in road-right-of-way construction and maintenance preferred.
• Must maintain all safety courses as determined by the City.
• Valid Class 5 Alberta driver’s license with an acceptable driving record.

Competencies
In addition to the 9 Core Competencies* identified for all employees of the City of Red Deer – the following are specific to this position:

• Strong knowledge of road maintenance practices, construction terminology, winter operations, and municipal government processes.
• Proficiency in Microsoft Office Suite (especially Excel, Word, and Outlook) and experience with asset management, work order, and GIS systems.
• Excellent organizational, time-management, and analytical skills with the ability to independently manage multiple priorities in a fast-paced environment.
• Superior communication and customer service skills, both written and verbal, including the ability to build relationships and interact effectively with staff, contractors, and the public.
• Demonstrated commitment to safety, teamwork, and public service. Supervisory or lead-hand experience and familiarity with Alberta municipal regulations or asset management principles would be strong assets.
• Ability to maintain confidentiality of operational, contractual, and customer information.
• Ability to work safely in accordance with City policies, procedures, and Occupational Health & Safety legislation.
  

Affiliation: Canadian Union of Public Employees, Local 417
Status: Regular Full-time
Remuneration: $46.19 to $48.62 per hour
Hours of Work: 75 hours biweekly; Monday to Friday, some evening and weekend work may be required when needed.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments. Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application. Only those selected for an interview will be contacted.

We are a municipal government, eager to meet tomorrow's challenges. Our employees are the cornerstone of our organization. We are always seeking creative and skilled individuals with the ability and desire to lead in our dynamic workplace. Each of our employees brings diverse experiences and perspectives, as well as unique skills and talents to the job. Our diverse employee base ensures an environment where individual, team, and organizational successes are embraced and celebrated. We strive to ensure a supportive and respectful work environment for all. Employees are treated fairly and have equal opportunity within the organization to thrive and attain their highest potential. We welcome your application and look forward to discussing how The City of Red Deer can become your next career choice.