Sales Coordinator

Position: Sales Coordinator

Department: Sales Operations

Location: Calgary/Okotoks

Position Type: Full Time, Permanent

The Sales Coordinator is responsible for the administration and coordination of high performing accounts for selected regions.

Key Responsibilities:

Account Management

• A point of contact for Global Accounts escalations
• Work with clients to handle problem resolution and delivery within established timelines
• Liaise with all departments to see escalation through to resolution
• Document correspondence with and provide necessary reports to National Accounts and Executive teams

Sales

• Coordinate and Administer sales related activity for their assigned Sales team which consists of the Sales Coordinator, Sales Engineer, and Regional Sales Manager.
• Participate in regularly schedule sales calls both internal and external.
• Gather and facilitate sales strategy, procedure and process information to and from sales teams to Sales Operations, and all other necessary departments.
• Assist Sales Engineer and Regional Sales Manager in qualifying/reporting of CRM data.

Administration

• Prepare contracts and deposit invoices and follow up on their receipt to Client.
• Work with Client Services upon receipt of signed contract to ensure project is handed off to the Project Management team.
• Work with members of the Sales team to prepare RFP’s and follow up on their receipt to Client.
• Utilize and manage (including administrator to) various internal resources/programs: CRM tools, Solar, MS Office programs, Vendor portals, SharePoint.
• Assist Director – Sales Coordinators with training and offering refresher courses to sales staff.
• Prepare status reports and communicate sales status to Director of Sales Coordinators, VP of Sales or Regional Sales Manager, by providing updates, breaking down numbers, etc.
• Accurately pull all details of sales for regular reports.

Coordinating and Scheduling

• Assist in special projects.
• Provide direction and support for incoming inquiries to sales team and other departments.
• Work with Purchasing, Scheduling and Accounting Departments to ensure Site Survey purchase orders are created and managed in timely manner until invoiced.
• Assist Regional Sales Manager with scheduling and compiling information for regularly scheduled sales calls, both internal and external
• Assist Regional Sales Manager with planning of Client meetings or events as needed

Skills and Qualifications:

• Bachelor’s degree in a related field preferred
• 2-5 years of experience in a similar position where candidate has daily interaction in supporting Regional Sales Managers
• Experience utilizing CRM systems
• Experience with contract preparation & sales administration
• Highly organized and detail oriented
• Ability to handle multiple projects and duties effectively
• Understands the importance of teamwork
• Excellent written and verbal communication skills
• Strong computer and time management skills (MS Office, internal tools)
• Technical knowledge pertaining to High-Speed Internet Services, Video on Demand, Interactive TV, Free to Guest & VoIP Telephone Solutions and knowledge of the hospitality industry considered an asset
• Limited travel may be required (20%)