Sales Manager

The Sales Manager is responsible for managing and achieving the top line sales, generate controllable transient segments and group business sales for overall revenue generation. The successful candidate will solicit new business and achieve revenue goals established for the hotel. In addition, will implement sales and marketing strategies which facilitate achievement of budget objectives, profitability and return on investment, through building strong business relationships and using effective negotiations and sales practices.

Duties & Responsibilities

• Represents the hotel to individuals, groups and organizations in order to ensure repeat business and gain new business
• Research new account opportunities through the use of Cold Call techniques, Websites, and other new business lead opportunities. Proactively solicit new and repeat business using appropriate selling techniques. Conduct inside and outside Sales Calls (pre-qualified and cold calls).
• Represents the hotel to the local community.
• Travel locally and regionally to conduct outside calls to promote the hotel, develop new business and represent the hotel at business events, conferences and shows.
• Works with operations and sales & marketing to ensure the appropriate hotel implementation of special promotions and sales initiatives.
• Maintains a close liaison with other team members in order to ensure maximum impact from regional sales and marketing efforts.
• Supports the service personnel in any way possible to enhance guest experience and satisfaction.
• Meet and exceed personal sales room night revenue goals: monthly, quarterly and yearly
• Utilize Sales system in compliance with Hilton Hotels brand standards
• Stay familiar with industry trends via appropriate publications/trade memberships
• Following up on leads in a timely and professional manner within the respective territory both by telephone and by written correspondence
• Fully qualifying each piece of business to understand the full potential of the booking
• Learn the strengths and weaknesses of our top competitors so as to be able to sell against them
• Develop and maintain close and effective working relationships with all supporting departments
• Maintaining positive relations with all Guests, Vendors, and Colleagues while portraying a professional Hilton image at all times
• Attend/participate in hotel committees, staff meeting
• Follow up on Groups to ensure customer satisfaction
• Duties as assigned by the Director of Sales

Minimum Qualifications and Skills:

• A minimum of 3-4 years of hotel sales experience, preferably with corporate market experience
• A proven track record in cultivating business relationships and strong prospecting skills
• Strong negotiation, presentation, influencing skills and decision-making capabilities
• Experience in the Hotel industry with knowledge of competitive markets is considered a definite asset.
• Ability to identify markets, and develop sales/marketing strategies to penetrate markets in line with company business plan.
• Possesses excellent organizational and time management skills
• Exceptional communication and strong interpersonal skills; innovative, resourceful and results-oriented.
• Background in the development & execution of business, marketing and sales plans.
• Proactive sales approach, assertive, fast-paced, and driven to succeed
• Must be able to travel and may be required to work evenings and weekends as required
• Demonstrates strong leadership, team, communication and coaching skills
• Knowledge of Microsoft Office applications, Word, Excel and PowerPoint is essential
• High degree of professionalism and dedication

Mental Effort

• Listening and mental attentiveness in dealing with customer queries, and Director’s requirements.
• Mental effort required in multi-tasking and handling interruptions that require refocusing.
• Mental and visual concentration during computer work daily.

Physical Effort

• Sitting or standing for long periods of time.
• Performs computer work daily.

Working Conditions

• Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
• Constantly handling of queries and calls from guests, potential guests, and other departments.
• Must have own vehicle and willingness to travel to events as required.
• Occasionally required to travel out of market.
• Must be able to work flexible hours.

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.