Sales Support Specialist

Job Title: Sales Support Specialist (On-Site) Location: Markham, ON

The Role Leap Recruitment Partners is thrilled to be sourcing top-tier talent on behalf of a highly respected leader in the manufacturing and supply chain sector. We are currently seeking a dynamic and highly organized Sales Support Specialist to join their team on-site in Markham.

In this pivotal role, you will be the backbone of regional sales operations, driving financial targets and ensuring a seamless experience for a diverse portfolio of clients. If you are a proactive problem-solver who thrives in a metric-driven, fast-paced environment and loves building strong customer relationships, we want to hear from you!

Key Responsibilities

• Territory & Revenue Support: Champion the sales growth of designated geographic regions, partnering with the sales force to ensure regional financial objectives and multiple P&L targets are consistently achieved.

• Client Account Management: Act as the primary liaison for customer accounts, delivering exceptional administrative, account status, and troubleshooting support via phone and email.

• Operational Excellence: Oversee daily administrative workflows, including new client onboarding, product configuration, and the seamless processing of e-commerce orders, all while maintaining strict adherence to internal compliance standards.

• End-to-End Order Lifecycle: Manage the entire client journey from pre-sales (handling inquiries and generating accurate quotes) to fulfillment (precise order entry, logistics coordination, shipping oversight, and invoicing).

• Financial Administration: Serve as the crucial bridge between clients, sales, and accounting teams to swiftly resolve billing discrepancies, process credit memos, handle payment collections, and manage credit card transactions.

• Process Optimization: Continuously evaluate daily workflows to identify and implement strategic improvements that enhance productivity, reduce operational costs, and elevate customer satisfaction.

• Performance Tracking: Successfully operate within a results-oriented framework, consistently meeting or exceeding defined Key Performance Indicators (KPIs).

Qualifications

• A completed Bachelor’s degree or post-secondary diploma from an accredited institution.

• A minimum of three (3) years of proven experience in a customer service, account management, or direct sales support capacity.

• Exceptional communication skills, both written and verbal, with the ability to build rapport quickly.

• Advanced proficiency in the Microsoft Office Suite.

• Hands-on working knowledge of SAP systems.

Desired Characteristics & Assets

• Previous exposure to the manufacturing industry or a solid understanding of supply chain dynamics is highly preferred.

• Working proficiency in French is considered a significant asset.

• Prior field experience or direct collaboration with a fast-moving sales force.

• Strong analytical capabilities paired with top-tier organizational and time-management skills.

• A highly collaborative, team-first mentality with a natural eagerness to take initiative and solve complex problems.

• The resilience and adaptability to thrive in a high-pressure, fast-paced setting with multiple competing priorities.

At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.