Posted 17 days ago
Scrum Master
@ Insight Global
Toronto, Ontario
Overview
Insight Global is hiring a contract Scrum Master for its Digital Banking Contact Center team. The role facilitates agile practices, removes impediments and coaches the team across the full SDLC, working with product owners, developers, QA and contact center operations. Experience with Jira, Confluence and both waterfall and agile methods is required.
Pay:
From $68 an hour
Responsibilities:
- Facilitate agile practices and remove impediments
- Coordinate product owners, developers, BAs and QA
- Coach the team on culture and continuous improvement
- Track metrics and delivery outcomes across the SDLC
Requirements summary:
- Software development background (BA, developer or QA)
- Strong SDLC knowledge
- Proficiency in Jira and Confluence
- Experience with waterfall and agile methodologies
Tools & skills
Source and dates
Source type not verified · insightglobal
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Project management |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Insight Global
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Insight Global is a talent, consulting, and AI company.
Full company description
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering deliver solutions tailored to each customer’s needs. As those needs evolve, so do we. As we evolve, though, we stay true to our purpose: to develop people personally, professionally, and financially so they can be the light to the world around them. It shows up in everything we do, from investing in our people to delivering results for our customers to making a meaningful impact in our communities.
- LinkedIn followers
- 5,364,002
- People associated on LinkedIn
- 20,105
- Reported office locations
- 1224 Hammond Drive, Suite 1500, Atlanta, Georgia 30346, US
- 100 King St W, Suite 5210, Toronto, Ontario M5X 1A9, CA
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- 1260 Headquarters Plaza, West Tower, 6th Floor, Morristown, New Jersey 07960, US
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- Business categories
- Content Marketing
- Small and Medium Businesses
- Podcast
- Accounting
- Finance
- Employment
- Consulting
- Business Development
- Education
- Recruiting
- Sales
- Professional Services
- Public Relations
- Staffing Agency
- Social Media Management
- Human Resources
- Information Technology
- Photography
- Creative Agency
- Marketing
- Career Planning
- Government
- Business consulting
- Management and consulting
- Other recorded names
- Insight Global
- Specialties
- Consulting
- Talent Services
- Staffing
- and International Staffing
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | ConsultingTalent ServicesStaffingand International Staffing |
| Open jobs on Jobsy | 277 |
| View page |
- Background in software development, either as a business systems analyst, developer, or quality assurance engineer, with a strong understanding of the SDLC, including design, development, testing, deployment, and maintenance
- Proficiency in using Jira and Confluence to manage projects, track progress, document requirements, and communicate effectively
- Experience in working with both waterfall and agile methodologies, and the ability to adapt to changing priorities and requirements
- strong passion for continuous improvement with great exp
-Highly focused on team culture measuring metrics
Nice to Have Skills & Experience
- experience with a contact center LOB - understanding of genesys cloud and ecosystem within contact center (call flows, IVR systems, googlechat bot)
Job Description
Insight Global is seeking an experienced Scrum Master to join our Digital Banking Contact Center team, where you will lead the delivery of innovative, customer‑focused solutions that support front‑line agents and enhance client experiences across digital and assisted channels.
In this role, you will be responsible for facilitating agile practices, removing impediments, and ensuring high‑quality delivery across the full software development lifecycle (SDLC). You will work closely with product owners, developers, business analysts, QA engineers, contact center operations, and other stakeholders to ensure alignment on vision, priorities, and outcomes. You will also act as an agile coach, fostering a strong team culture focused on collaboration, transparency, continuous improvement, and measurable performance outcomes.
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