Security - Patient Watch

Role Overview

Healthcare facilities require compassionate, vigilant professionals to ensure that vulnerable patients remain safe and supported during crucial moments of care. In a Patient Watch role, you provide dedicated, one-on-one observation for patients who may present a safety risk to themselves or others. Working closely with hospital staff, nursing teams, and clinical personnel, you act as a calm, protective presence that maintains safety, confidentiality, and dignity in a care setting.

If you are looking for a meaningful position where your active listening, empathy, and attention to detail directly contribute to patient welfare and facility safety, this role provides a rewarding pathway into healthcare security.

Compensation and Benefits

• Pay Rate: $23.00 per hour

• Travel Support: Mileage reimbursement at company rates when traveling to regional hospital sites

• Fully Paid Training: Paladin provides Healthcare Security Training and First Aid/CPR certification if you do not already hold them

• Health Coverage: Comprehensive medical, dental, and life insurance options

• Time Off: Paid vacation days

• Career Development: Clear pathways for internal promotions and professional development across our national network

What Success Looks Like

In your day-to-day work, success means:

• Maintaining constant, focused observation of assigned patients while respecting their privacy and dignity.

• Using gentle, non-defensive communication and de-escalation techniques to handle changing or sensitive patient behaviors.

• Keeping accurate, clear shift logs and patient interaction reports using digital applications and reporting tools.

• Communicating clearly and respectfully with nurses, physicians, and security personnel using two-way radios and direct check-ins.

• Staying alert and attentive throughout your entire shift, including extended periods of sitting or standing.

• Traveling safely to designated hospital sites within the region when scheduled or called in for coverage.

Over time, success means:

• Building strong, trusted working relationships with healthcare professionals and site supervisors across local facilities.

• Developing thorough site knowledge and deep confidence in managing healthcare security protocols and emergency responses calmly.

• Serving as a reliable, dependable team member known for professionalism, punctuality, and consistent patient care.

What You Need to Succeed (Must-Haves)

• Legality & Eligibility: Minimum age requirement of 18 years, legally authorized to work in Canada, with a clean criminal record background check.

• Licensing Readiness: Meets all provincial requirements to hold a security license (prior security license is not required to apply).

• Driver's License & Vehicle: Valid Class 5 driver's license and access to a personal, reliable vehicle to travel to healthcare sites in the region.

• Schedule Availability: Open availability to work variable shifts, including day, overnight, weekend, and short-notice call-in shifts.

• Physical Capability: Ability to remain seated or standing for long periods while staying fully attentive.

• Interpersonal Skills: Strong verbal communication skills, customer service focus, and the ability to remain calm in unpredictable situations.

Nice-to-Haves

• Current Standard First Aid and CPR Level C certification.

• Basic Security Training (BST) or Crisis Prevention / Non-Violent Crisis Intervention (CPI) training.

• Previous experience in healthcare, customer service, security, or social services settings.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.