Security - Patient Watch

Role Overview

As a Patient Watch Security Officer, you play a vital role in protecting vulnerable individuals within healthcare settings. In this position, you provide dedicated one-on-one observation for hospital patients who present a safety risk to themselves or others. You will serve as a calm, reassuring presence, ensuring patient confidentiality, monitoring well-being, and supporting clinical care teams.

This role offers a meaningful entry point into healthcare security with a growing, employee-focused organization. We provide full training, comprehensive health benefits, and mileage reimbursement for regional travel.

Compensation and Benefits

• Pay Rate: $23.00 per hour

• Travel Allowance: Mileage reimbursement at company rates for regional travel

• Paid Training: Fully paid Healthcare Security Training and First Aid/CPR certification (if needed)

• Health Benefits: Medical, dental, and life insurance coverage

• Time Off: Paid vacation

• Career Growth: Clear pathways for internal advancement and professional development

What Success Looks Like

Day-to-Day Responsibilities:

• Maintain constant, focused observation of assigned patients while remaining seated for long periods.

• Identify potential safety risks or changes in patient behavior and communicate them immediately to clinical staff or security leads.

• Use verbal de-escalation techniques and active listening to maintain a safe and supportive environment.

• Keep detailed, accurate interaction logs and complete daily shift reports using standard software and two-way radios.

• Protect patient privacy and strictly follow confidentiality guidelines at all times.

• Travel to hospital locations throughout the Peace River and surrounding regional areas as required.

Long-Term Impact:

• Build strong, professional relationships with medical staff, establishing yourself as a dependable asset to the facility.

• Master healthcare security protocols and safety response techniques.

• Contribute to a safer, more humane care environment for patients undergoing crisis or high-risk medical situations.

Must-Have Requirements

• Must be at least 18 years of age and legally authorized to work in Canada.

• Clear criminal record check.

• Valid Class 5 driver's license, access to a reliable personal vehicle, and willingness to travel to regional hospital locations.

• Full availability to work varied schedules, including day shifts, overnight shifts, weekends, and on-demand calls.

• Ability to maintain focus, alertness, and composure while sitting for extended periods in calm or high-stress situations.

• Strong verbal and written English communication skills.

Nice-to-Have Skills and Experience

• Current Alberta Security License or completion of Basic Security Training (BST).

• Valid First Aid and CPR Level C certification (training provided if you do not have it).

• Non-Violent Crisis Intervention (CPI) or de-escalation training.

• Previous experience in customer service, healthcare, or security roles.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.