Posted 9 days ago
Seller Experience Manager
@ RBGlobal
Overview
RB Global is hiring a full-time Manager, Seller Experience to lead the seller experience strategy and a team of Seller Experience Specialists. The role owns the end-to-end seller journey, drives cross-functional alignment with Sales, Operations, Finance, Marketing and Data, and resolves complex escalations. The posting requires 10-20% travel and a standard office environment with regular collaboration across in-market and remote teams.
Responsibilities:
- Define and execute seller experience strategy
- Recruit, coach and develop a team of Seller Experience Specialists
- Partner with Sales, Operations, Finance, Marketing and Data teams
- Supervise end-to-end seller journey processes
- Monitor KPIs and report progress to senior leadership
Requirements summary:
- Bachelor's degree or equivalent experience
- 5+ years in customer experience, customer success or sales enablement
- 2+ years supervisory or team lead experience
- Experience with Salesforce CRM
- Strong process optimization and analytical skills
- 10-20% travel required
Tools & skills
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-28
- Source record updated
- 2026-10-28
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Customer service |
| Experience | 5+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: moderate · ground: moderate |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Education | Bachelor’s degree (required) |
| Fields of study | business, marketing |
Summary and details written by AI from the posting; the employer’s posting is the authority.
RBGlobal
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Partner Local. Reach Global. Real Results.
Full company description
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets. We connect local sellers to global buyers, providing real results. Across construction and transportation to agriculture, energy, mining, and forestry, we combine the reach of a global marketplace with personalized local support. Our selling channels - Ritchie Bros., IronPlanet, Marketplace-E, Boom & Bucket and GovPlanet - give customers flexible ways to buy and sell backed by inspections, market insights, and proven performance. As part of RB Global, we make doing business easier at every step through a connected family of brands, including Rouse Services, SmartEquip, VeriTread, and more. Follow us for equipment market insights, industry trends, customer stories, and updates from across the RB Global network.
- LinkedIn followers
- 157,013
- People associated on LinkedIn
- 2,541
- Reported office locations
- Two Westbrook Corporate Center, Suite 500, Westchester, Illinois 60154, US
- ., www.rbauction.com, ., US
- ., Breda, ., NL
- ., Lincoln, NE 68516, US
- 3825 Hopyard Road, Suite 250, Pleasanton, , ca 94588-8528, US
- Business categories
- Construction
- E-Commerce
- Transportation
- Auctions
- Other recorded names
- RBGlobal
- Ritchie Bros.
- Specialties
- Auctions
- Transportation
- Construction
- Mining
- Forestry
- Petroleum
- Marine
- Real Estate
- Agriculture
- Finance / Remarketing
- Material handling
- Equipment Refurbishment
- sales
- data
- data insights
- and aggregate data
- Profile identifies a recruitment agency
- No
- Reported total investment
- 500,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets. We connect local sellers to global buyers, providing real results. Across construction and transportation to agriculture, energy, mining, and forestry, we combine the reach of a global marketplace with personalized local support. Our selling channels - Ritchie…
| Field | Value |
|---|---|
| Industry | Machinery Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Westchester, Illinois |
| Organization type | Public Company |
| Year founded | 1958 |
| Specialties | AuctionsTransportationConstructionMiningForestryPetroleumMarineReal EstateAgricultureFinance / Remarketing |
| Open jobs on Jobsy | 89 |
| View page |
The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational leadership for a team of Seller Experience Specialists.
This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross-functional alignment, and acts as the escalation point for complex issues. The Manager, Seller Experience partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities.
This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day-to-day execution across the team.
Set Seller Experience Strategy
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver unified, best-in-class experience within the assigned region.
Lead and Develop the Team
Recruit, coach, and develop a team of Seller Experience Specialists, fostering a culture of accountability, innovation, excellence, and seller obsession; set clear goals, manage performance, and coach future leaders.
Drive Cross-Functional Alignment
Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into broader company initiatives, acting as the voice of the seller in high-level strategic planning and decision-making.
Own the Seller Experience Program
Supervise end-to-end seller journey processes for accuracy, timeliness, and compliance; oversee complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.
Monitor Performance & Drive Insights
Monitor KPIs (NPS, SLA compliance, engagement metrics) to measure success, translate insights into actionable improvements, and report progress to senior leadership.
Manage Risk & Resolve Escalations
Anticipate challenges, resolve escalations quickly, and maintain trust throughout the specialist and seller journey.
Required Experience
- Bachelor’s degree in business, marketing, or a related field, or equivalent experience required
- 5+ years of experience in customer experience, customer success or sales enablement roles
- 2+ years in supervisory or team lead experience
- Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level
- Strong process optimization skills, with data-driven decision-making and analytical expertise
- Ability to influence across functions and build alignment with senior stakeholders
- Experience with CRM platforms (Salesforce)
- 10-20% travel required for team, stakeholder, and site engagements.
Core Competencies
- Customer Obsessed
- Strategic Leadership
- Team Leadership & Coaching
- Cross-Functional Influence
- Process Optimization
- Data-Driven Decision Making
- Standard office environment, with regular collaboration across in-market and remote team members
- Non-physical in nature involving periods of sitting or standing.
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
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