Posted 5 days ago
Senior Analyst, Customer Relationship Management
@ EKU Master of Public Administration Program
Richmond, British Columbia
SIGNALS
Overview
Eastern Kentucky University is hiring a Senior CRM Analyst in its Information Technology division at the Richmond Campus. The role leads the analysis, design, integration and testing of mission-critical systems, oversees the university's CRM (Slate), and leads CRM analysts and campus training. The position is full-time at 37.5 hours per week, Exempt grade G22, with KTRS retirement, and the posting states the offer is contingent on a satisfactory background check.
Responsibilities:
- Oversee the university CRM system and its daily technical operations
- Lead projects and deliver clear status updates
- Guide CRM analysts on assessment, planning and evaluation
- Collaborate with campus business units on process flows
- Manage CRM training and workshops for campus stakeholders
Requirements summary:
- Bachelor's degree required, Master's degree preferred
- Two years of experience required
- Knowledge of relational databases, software and languages
- University or CRM-related experience preferred
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 2+ years |
| Hours per week | 37.5 |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Background checks | criminal record |
| Education | Bachelor’s degree (required), Master’s degree (preferred) |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
EKU Master of Public Administration Program
| Field | Value |
|---|---|
| Open jobs on Jobsy | 62 |
Job description
- 497756
- Richmond Campus
- Technology Positions
- Fulltime Staff
Title: Senior Analyst, Customer Relationship Management
Position Type: Fulltime Staff
Search Type: External - minimum 7 days
Department: 52R000 - Information Technology
Division: 1R0105 - Information Technology
Position Location: Richmond Campus
Driver Classification: Non-Driver
FLSA: Exempt
Schedule Type: Full Time (37.5 hrs per week or more)
Hours Per Week: 37.5
Additional Schedule Details
Posted Salary Grade: Exempt - G22
Retirement: KTRS
Contact Person: Tiffany Hampton
Job Summary/Basic Functions
The Senior CRM Analyst provides technical leadership in the analysis, design, development, integration, and testing of complex technical mission-critical systems that utilize system information systems (SIS) data. Participates in strategic technical decision-making and manages daily operations and system security. provides system problem resolutions to university users through knowledge of software/language and system data and the development of best practices through research. This is done to serve the University's information needs and to assist in easy facilitation of productive business practices of the University.
Minimum Qualifications
Education: Bachelor's Degree Required, Master's Degree Preferred.
Experience: Two years of experience required. Experience working in a university setting in a programming or CRM related field preferred.
Must have knowledge of relational databases and computer software and languages. University experience is preferred.
Licensure & Certifications
Preferred Qualifications:
Job Duties
- 40% - CRM Oversight: Take the lead in overseeing the University's CRM system, serving as the main point of contact between technical and functional teams during the design, analysis, and enhancement of software solutions and systems. Manage daily technical operations of the University CRM, Slate, and maintain procedural manuals to ensure operational efficiency, data accuracy, and information integrity. Act as a subject matter expert on system functionality and play a crucial role in the implementation of new systems by staying updated on developments in institutional research, evolving university objectives, and future programming requirements. - (Essential)
- 40% - Project Management and Leadership: Provide crucial support in the selection, interpretation, and execution of tasks related to projects. Deliver clear and concise project/status updates, ensuring effective communication. Offer leadership and guidance to CRM Analysts in addressing assessment, planning, and evaluation requirements, focusing on measurable progress and results. - (Essential)
- 20% - Collaboration and Training: Foster collaboration with various business units across campus to streamline process flows, assess impact, and develop cross-functional systems. Cultivate strong working relationships with business partners and internal teams to promote seamless coordination and innovation for processes. Manage trainings/workshops for campus stakeholders in navigating the CRM system for best practices. - (Essential)
Funding Source: Institutional
Open Until Filled: Yes
Special Instructions
EEO Statement
Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.
Background Check Statement
Offers of employment are contingent upon a satisfactory background check.
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