Senior Analyst, Walmart Services - WMC Systems Administrator

Position Summary...

The WMC Systems Administrator plays a key role in maintaining the reliability, usability, and governance of Salesforce and internal platforms that support Walmart Connect’s sales and operational team.
Reporting to the Senior Manager, Operations, this role will serve as the primary point of contact for Salesforce and other internal business platforms. The System Administrator will manage day-to-day system configuration, user access, data quality, reporting, issue resolution, documentation, and support platform enhancements across Walmart Connect’s Salesforce ecosystem including integrations with ad serving platforms, project management applications, data warehouse and reporting platforms, knowledge management applications, and other managed packaged applications. Working closely with Sales, Account Management, Campaign Management, Product, Finance, and technology partners, this role will translate business needs into practical system solutions that improve efficiency, strengthen controls, and enable scalable growth.

What you'll do...

• Administer and maintain Salesforce and internal platforms, ensuring systems are reliable, secure, and aligned with business requirements.
• Manage user accounts, roles, profiles, permissions, access requests, and routine system configuration in accordance with governance and security standards.
• Configure and maintain fields, page layouts, workflows, validation rules, dashboards, reports, and other platform components to support evolving operational needs.
• Monitor system performance, integrations, data flows, and recurring processes; troubleshoot issues and coordinate resolution with internal technology teams and external vendors.
• Maintain data quality through regular audits, data cleanup, duplicate management, standardized inputs, and clearly defined ownership and controls.
• Partner with business stakeholders to gather requirements, assess impact, prioritize enhancements, and translate operational needs into scalable system solutions.
• Support system releases, testing, user acceptance testing, change management, and deployment activities while minimizing disruption to business operations.
• Create and maintain system documentation, process maps, training materials, release communications, and administrator procedures.
• Provide user support and training, identify recurring pain points, and improve platform adoption through clear guidance and practical solutions.
• Track platform health, support volumes, enhancement progress, and adoption metrics; recommend improvements that reduce manual effort, strengthen governance, and increase efficiency.
• Responsible for making minor system changes in other platforms within the ecosystem including but not limited to Wrike, SharePoint, and other integrated applications including Salesforce configuration changes such as: Flows, validation rules, price books, pricing rules, product rules, discount schedules, approval processes, fields, lightning page layouts and components, visual force, record types, dynamic layouts, apps, actions, custom settings, custom objects, custom fields, dashboards and reports, Sandbox environment management
• Responsible for liaising with Product and Technical teams in other Walmart markets as well as global tech teams for enterprise platform changes and integrations and act as the point of contact to support global requirements, governance, and change management.
• Assist with creating new reports and user dashboard requests – Tools to be supported include Salesforce Reporting and Tableau Reporting

Additional Skills/Knowledge Required

• 3 to 5+ years of experience in Salesforce administration, CRM administration, business systems, sales operations technology, or a related field.
• Hands-on experience administering Salesforce, including user management, permissions, reports, dashboards, data management, workflows, validation rules, and system configuration.
• Strong understanding of CRM data structures, access controls, system governance, release management, and platform administration best practices.
• Experience gathering business requirements and translating them into clear, practical, and scalable system solutions.
• Strong troubleshooting and analytical skills, with the ability to diagnose root causes, assess downstream impacts, and resolve issues with urgency and attention to detail.
• Experience with data imports, exports, audits, cleanup, reporting, and maintaining high standards of data quality and integrity.
• Strong stakeholder management and communication skills, with the ability to support users/user training, manage competing priorities, and explain technical concepts clearly to non-technical audiences.
• Experience supporting testing, deployments, system enhancements, integrations, training, and change management in a fast-paced environment.
• Familiarity with tools such as Salesforce Data Loader, Excel, Wrike, Tableau, Power BI, Google BQ, collaboration platforms, or other CRM, workflow, and reporting tools is considered an asset.

· Proactive, service-oriented mindset with strong ownership, sound judgment, and accountability for maintaining reliable systems and delivering high-quality work.

· Bachelor's degree in Business, Information Systems, Technology, Operations, Analytics, or a related field, or equivalent practical experience.

· Demonstrates continued personal/professional development with active participation in the Salesforce community.

· Trailhead Badges/Super Badges preferred

· Certified Salesforce Administrator preferred

· Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder an asset

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $74 000,00 - $101 750,00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 74 000,00 à 101 750,00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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