Posted last month
Senior Customer Success Manager
@ Staffbase
Toronto, Ontario
Overview
Staffbase is hiring a Senior Customer Success Manager for its North America team to own about 25 mid-to-large enterprise customers. The role combines customer success with quota-carrying commercial work: renewals, upsells and add-on sales. The posting states a base salary of $100,000 to $110,000 CAD per year, plus commissions and LTIP, and a hybrid option.
Responsibilities:
- Own a book of about 25 mid-to-large enterprise customers
- Own SaaS renewals end to end, from forecasting to closing
- Run expansion and add-on deals against a quota
- Lead regular business reviews and planning sessions
- Identify and mitigate customer risk with Product and Support
Requirements summary:
- 3 to 6 years in customer success, account management or client-facing roles
- Experience carrying a quota and closing renewal or expansion deals
- Confidence negotiating price and handling objections
- Experience managing a portfolio of accounts
- Strong communication and relationship-building skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-10-01
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Flexible hours, Generous parental leave, Retirement plan, Performance bonus, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Staffbase
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Inspiring communication for world-class companies.
Full company description
Staffbase is the fastest growing employee communications cloud, equipping many of the world’s leading companies with solutions to inspire every employee with motivating communication. With almost 3,000 customers, Staffbase helps organizations such as Adidas, Alaska Airlines, Audi, Blue Apron, DHL, and Whataburger to inspire their people to achieve great things together. Staffbase connects companies with their employees through a branded employee app, intranet, email, SMS, digital signage, and Microsoft 365 integrations, all of which can be managed through a single platform. In 2023, Staffbase was named a leader in the 2023 Gartner® Magic Quadrant™ for Intranet Packaged Solutions. Staffbase has also received the 2024 Choice Award for Intranet and Employee Experience Platforms from ClearBox. Headquartered in Chemnitz, Germany, Staffbase has offices worldwide, including New York City, London, Berlin, Sydney, and Vancouver. Please visit staffbase.com for more information.
- LinkedIn followers
- 32,476
- People associated on LinkedIn
- 881
- Reported office locations
- Annaberger Straße 73, Chemnitz, Germany 09111, DE
- 980 6th Ave, New York, NY 10018, WeWork, New York, NY 10018, US
- Seestraße 8, Dresden, Saxony 01067, DE
- 3 Waterhouse Square, 138-142 Holborn, London, England EC1N 2SW, GB
- Spinnereistraße 7, Leipzig, Saxony 04179, DE
- Linienstraße 214, Berlin, 10119, DE
- 729 N Washington Ave Suite 600 Minneapolis, We Work, Minneapolis—Saint Paul, Minnesota 55401, US
- Sydney, New South Wales, AU
- Business categories
- Business Information Systems
- Virtual Workforce
- Human Resources
- Mobile Apps
- Software
- Collaboration
- Enterprise Software
- SaaS
- Private Social Networking
- Cloud Computing
- Analytics
- Artificial Intelligence (AI)
- Other recorded names
- Staffbase
- Specialties
- employee engagement
- internal communications app
- Mitarbeiter-App
- Collaboration
- Social Intranet
- internal comms
- communications
- Employee Communications Management
- SharePoint
- Microsoft Teams
- Employee Email
- employee newsletters
- employee newsletter designer
- and Human Resources
- Profile identifies a recruitment agency
- No
- Reported total investment
- 305,827,764
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Staffbase is the fastest growing employee communications cloud, equipping many of the world’s leading companies with solutions to inspire every employee with motivating communication. With almost 3,000 customers, Staffbase helps organizations such as Adidas, Alaska Airlines, Audi, Blue Apron, DHL, and Whataburger to inspire their people to achieve great things together. Staffbase connects companies with their…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 501-1,000 employees |
| Headquarters | Chemnitz, Germany |
| Organization type | Privately Held |
| Year founded | 2014 |
| Specialties | employee engagementinternal communications appMitarbeiter-AppCollaborationSocial Intranetinternal commscommunicationsEmployee Communications ManagementSharePointMicrosoft Teams |
| Open jobs on Jobsy | 9 |
| View page |
About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.
Staffbase is looking for a Senior Customer Success Manager to join our North America team and own a portfolio of mid-to-large enterprise customers. You’ll be their strategic partner, helping them drive business outcomes and deepen platform adoption, and you’ll own the commercial relationship too: renewals, upsells, and add-on sales, end-to-end, against a quota.
Selling isn’t a side task here. Our CSMs demo, price, negotiate, and close add-on deals themselves, and are measured on hitting their numbers. At quarter-end, we’re in the office working deals alongside the sales team.
You’ll need a strong foundation in customer success and account management, managing customer relationships, driving adoption, and proactively identifying risks and opportunities. You also bring real experience owning revenue: closing renewals, running expansion deals, and handling the negotiation that comes with them. If you’ve carried a number before and enjoyed it, you’ll thrive here.
What you'll be doing
- Own a book of ~25 mid-to-large enterprise customers, building success plans tied to each customer's goals
- Own SaaS subscription renewals for your book end to end: forecasting, negotiating, and closing on time
- Own expansion revenue against a quota: listen for the signals, identify the use case, and turn upsell and cross-sell opportunities into closed deals
- Run CSM-owned add-on deals (like our digital signage solution) yourself, from first demo through pricing, discounting decisions, negotiation, and objection handling
- Take every deal to signature: identify the decision-makers and signers, put the paperwork together, and work with Deal Desk to close, bringing in Product when a customer needs a deeper dive
- Lead regular business reviews and planning sessions that prove value and set up the next commercial conversation
- Guide customer teams through onboarding, rollout, and long-term adoption of the Staffbase platform
- Identify and mitigate risk early, working cross-functionally with Product and Support to keep customers successful
- Advocate for customer needs internally and contribute to product feedback loops
What you'll need to be successful
- 3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
- Commercial experience: you've carried a quota or revenue target, and you've owned renewal or expansion deals end to end, including demo, pricing, negotiation, and close. A sales role or a quota-carrying CSM role both count.
- A track record of hitting renewal and expansion targets
- Confidence negotiating price and handling objections, and no hesitation picking up the phone to chase a signature at quarter-end
- Experience managing a portfolio of accounts
- Strong communication and interpersonal skills; able to build relationships with day-to-day users and decision-makers alike
- Familiarity with digital tools and SaaS adoption metrics
- Self-motivated with a growth mindset and a strong sense of ownership
- Experience collaborating cross-functionally with internal teams to drive customer success
What you'll get
- Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
- Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- Support - we’re offering a RRSP plan with company match and health plans, including dental & vision as well as competitive Paid Parental Leave to support new parents
- Volunteer Day - you’ll get one day off per year for supporting a social project
In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $100,000 - $110,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).
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