Posted 3 months ago
Senior Customer Success Manager
@ STAN AI
Toronto, Ontario
Overview
STAN AI is hiring a Senior Customer Success Manager to own the post-sales journey for strategic enterprise accounts of its AI platform for HOA and condo property managers. The role manages a growing portfolio, expands account usage, and helps build Customer Success processes. The posting states a hybrid arrangement in North York with in-office days, but does not state the number of office days or a salary.
Responsibilities:
- Manage a portfolio of high-touch enterprise accounts
- Expand use of STAN's AI tools across property management portfolios
- Set and track account targets
- Manage churn and resolve client conflicts
- Work with Engineering, Sales and Operations
Requirements summary:
- Experience in client success, customer service or technical implementation
- Hands-on selling experience
- Knowledge of CRM, project management and CS platforms
- Strong communication and negotiation skills
- Business or marketing degree or equivalent experience
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · join
- Employer posting date
- 2026-08-10
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-25
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business Administration, Marketing |
| Perks mentioned | Generous paid time off, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
STAN AI
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The World’s first AI assistant purpose-built for CAMs and HOAs - Made for Property Managers by Property Managers
Full company description
STAN is transforming community and property management as the world's first AI-powered assistant dedicated to the industry. Already deployed across North America, STAN delivers instant, 24/7 support via text, email, voice, and web chat, handling routine inquiries so community and property managers can focus on what matters most, while homeowners and residents always get seamless, responsive service. Launched in 2019 by two property management veterans with over 20 years of experience at North America's largest management company, STAN was built from the ground up to solve the real-world challenges faced by CAMs and HOAs, by people who lived them. Recognized for innovation and impact by Rogers, FedEx, the National Research Council, George Brown College, StartUp Canada, and the Waterloo Accelerator Centre. With STAN, the future of community and property management isn't just on the horizon. It's here.
- LinkedIn followers
- 12,794
- People associated on LinkedIn
- 41
- Reported office locations
- 2255 Sheppard Ave E, Suite 101, North York, Ontario M2J 4Y1, CA
- Other recorded names
- STAN AI
- Specialties
- AI Assistant
- Community Association Management
- Workflow Automation
- Artificial Intelligence
- Chatbot
- HOA Management
- CAM Management
- Community Association Managers
- Homeowners Association
- AI Software
- AI-Powered Solutions
- Community Management Technology
- Property Management Innovation
- Customer Experience Optimization
- AI for CAMs & HOAs
- 24/7 Communication Solutions
- Real-Time Problem Resolution
- Web Chat Automation
- Voice AI Integration
- Cost-Saving AI Solution
- and Resident Satisfaction Improvement
- Profile identifies a recruitment agency
- No
STAN is transforming community and property management as the world's first AI-powered assistant dedicated to the industry. Already deployed across North America, STAN delivers instant, 24/7 support via text, email, voice, and web chat, handling routine inquiries so community and property managers can focus on what matters most, while homeowners and residents always get seamless, responsive service. Launched in…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 11-50 employees |
| Headquarters | North York, Ontario |
| Organization type | Privately Held |
| Year founded | 2018 |
| Specialties | AI AssistantCommunity Association ManagementWorkflow AutomationArtificial IntelligenceChatbotHOA ManagementCAM ManagementCommunity Association ManagersHomeowners AssociationAI Software |
| Open jobs on Jobsy | 12 |
| View page |
We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most strategic accounts, ensuring they don’t just use our product, but see it as an essential part of their business success. You’ll be the bridge between our customers and our product team, translating feedback into features and potential churn into long-term loyalty. As an early member of the Success team, you will also play a key role in building the processes, playbooks, and metrics that will define how we support our customers as we scale.
This position is based in North York and is currently hybrid in-office. This position is ideal for someone who thrives in a collaborative, high-energy environment and enjoys building teams in person.
About Us:
STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?
STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!
To learn more, feel free to visit us at www.stan(.)ai 🤖
Tasks
- Manage an assigned and growing portfolio of high touch enterprise accounts.
- Build positive relationships with clients, while becoming a trusted AI Solutions advisor.
- Act as the central point of contact and handle customers’ individual needs.
- Resolve conflicts and provide solutions to customers in a timely manner.
- Identify and create growth opportunities within the assigned book of business.
- Expand STAN’s Suite of AI tools across property management firms full portfolios.
- Demonstrate STAN’s growing capabilities with customers, through product walkthroughs and new feature presentations.
- Set and track account targets, aligned with company and Customer Success objectives.
- Protect a book of business, through churn management, expectation setting with customers, and strategic problem-solving.
- Work cross-functionally with Engineering, Sales & Marketing, and Operations to deliver world-class client experiences.
- Become the internal voice of the customer at STAN, driving our client's needs forward.
- Contribute to the build-out of Customer Success best practices at STAN, including creating new processes, setting key objectives, and formulating account growth plans.
Requirements
- Proven work experience in technical consulting/implementation, customer service, and/or client success.
- Hands-on experience with selling and an ability to deliver excellent customer service.
- Knowledge of CRM software, Project Management, and CS Platforms.
- Experience with scaling Account Management programs within a fast-paced startup.
- Deep understanding of performance metrics.
- Excellent communication, objection handling, and negotiation skills.
- An ability to deliver projects and answer inquiries on time.
- Business acumen with a problem-solving attitude.
- Degree in Business Administration, Marketing, or equivalent experience.
Benefits
- Competitive salary
- Comprehensive health, dental, and specialist benefits.
- Company Macbook.
- Free parking and shuttle service to the office.
- Extra PTO during occasional US holidays.
- Company events, in-office restaurant, and building-wide perks.
- Unlimited ping pong and espresso!
If you're a closer who is passionate about AI and ready to disrupt a massive industry, we want to talk to you!
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