Senior Ecommerce Specialist

We are Built to Connect.

At Cheil Worldwide, we create connected experiences that move people with work that’s bold enough to stand out, clear enough to be understood, and enduring enough to be remembered. Born from technology and built from one of the world’s largest tech ecosystems, we move with innovation, not after it.

Today, brands exist in a constant stream of interactions, where every moment is an opportunity to connect…or be ignored. That’s why we design connected experiences across online, offline and emerging touchpoints, blending data, insights, creativity, and technology to build what’s next, not just respond to what’s now.

Our approach integrates experiential with data-driven, creatively led marketing, grounded in cultural relevance and built to grow brands.

Cheil Canada serves as the lead agency for Samsung. And while Samsung remains a key partner, our work extends across a growing portfolio of globally recognized brands. Powered by a team of 60+ creative problem-solvers, we thrive on pushing boundaries and redefining how brands engage with people.

We are looking for people who chase the Never Been Done Before. Curious thinkers. Driven doers. People who want to create Connected experiences that matter.

About the Role

Cheil Canada is seeking a Senior Specialist to join our E-Commerce team. The e-Commerce Senior Specialist is responsible for operating Samsung.com e-Commerce channel. This includes planning and execution of e-Commerce site development, content management, content development, new product launch, sales and promotion planning, marketing, SCM, budget management & partner management.

In parallel, the incumbent will be responsible for maintaining sales and other performance related KPIs while supporting ad-hoc requests from internal & HQ along and on-boarding new product categories on Samsung.com e-commerce platform.

The e-Commerce Senior Specialist is required to work closely with many key stakeholders across the organization and is also able to work with minimal supervision to manage all required tasks.

Duties and Responsibilities

E-Commerce Site Development & Operations

• Operate Hybris (e-Commerce platform) for SECA. Responsibilities include consumer-facing front-end web elements as well as ensuring the back-end system processes are functioning.
• Manage relationships with e-Commerce partners
• Day to day monitoring of issues and management of customer service escalations
• Operate the CMS backend to update SHOP landing page, Category pages, PDP and Campaign pages.

New Product Launch:

• Responsible for the relationship between the e-Commerce team and other internal stakeholders (Marketing, PM, Legal, SES), to lead go-to-market strategies for new product launches and promotional campaigns.

Sales and Promotion Planning

• Manage price promotions on Samsung.com to ensure timeliness and consistency with SES stores for a seamless Omni channel presence.
• Develop and execute strategies to promote products leveraging the Hybris platform beyond standard price promotions.

Marketing:

• Work with Marketing and Creative teams to implement supportive digital marketing content on the website.

Online Inventory Management:

• Work with internal Supply Chain Management teams to monitor inventory and address inventory shortages and back-order issues.

Omni-channel Platform Operations:

• Manage the operations of our Endless Aisle applications in SES locations as well as the Reserve Online Pick Up in Store functionality on Samsung.com.
• Ensure consistency across platforms and manage weekly reports to optimize performance.

Requirements

Qualifications

• 3-5 years' Experience in managing websites for reputable brands
• Demonstrated project management skills
• Versatile in multi-tasking
• Expert in Graphic Design Background (Adobe Photoshop)
• Expert in Excel, Word, PowerPoint and proficiency with Online Analytical Processing (i.e. Omniture & Google analytics)
• Experience with Hybris Back office is an asset
• Experience with Adobe AEM and DTM is an asset
• Attention to detail and Sense of urgency
• Online marketing and analysis preferred
• Highly developed communication & interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization: from senior executives to support staff within and outside of the company.
• Self-motivated and able to work with limited supervision
• Strong analytical, organizational and planning skills
• Proven ability to function effectively in a team environment

Education

Bachelor’s degree preferred

What Happens After You Apply

Application review: Our Human Resources Manager reviews every resume. We get upwards of 100+ applications for some roles, it can take a few days, if your resume is shortlisted, we'll be sure to reach out. We thank you for your patience!

Salary range: $60,000 - $65,000 CAD annually

Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications

Work Arrangement:

This role is a fixed-term contract for a period of one (1) year, with the possibility of extension based on business needs and performance.

While this position follows a hybrid work model, with three (3) days in-office (Tuesday through Thursday) and two (2) days work-from-home (Monday and Friday), during business requirements, needs, client deadlines, you may be required to be in office on all 5 days.

Company Address: #100, 6790 Century Avenue, Mississauga, L5N 2V8