Senior Manager - Payments Analytics

What are we building?

Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?

What’s the Position?

We are seeking a highly skilled, motivated, and strategic Senior Manager of Payments Analytics to lead and evolve our payments operations and strategy across the organization. This role will be responsible for overseeing payment processing performance, optimizing payment operations, managing key vendor relationships, driving operational efficiencies, and ensuring seamless customer payment experience across multiple payment channels and products.

You’ll bring a strong blend of strategic leadership, operational expertise, and analytical problem-solving within the payments and fintech space. You’ll need deep knowledge of payment processing ecosystems, compliance requirements, risk mitigation, and ecommerce payment flows while thriving in a fast-paced, high-growth environment.

This role will report directly to the Director of Payments.

Key Responsibilities

Payments Strategy & Leadership

• Develop and execute a scalable payments strategy aligned with HRD’s operational and business objectives.

• Lead initiatives focused on improving payment acceptance rates, reducing payment friction, and optimizing payment performance.

• Serve as a subject matter expert on payment operations, processors, and industry best practices.

• Partner cross-functionally with Risk, Fraud, Compliance, Product, and Operations teams to support strategic business initiatives.

Payment Operations & Optimization

• Monitor payment performance metrics, transaction trends, declines, chargebacks, disputes, and operational KPIs.

• Identify opportunities to improve authorization rates, reduce processing costs, and enhance customer experience.

• Analyze payment data and operational trends to proactively identify gaps, risks, and optimization opportunities.

• Develop scalable operational processes and reporting frameworks to support business growth.

Vendor & Processor Management

• Evaluate vendor performance, negotiate operational improvements, and ensure service level expectations are met.

• Partners with vendors and internal teams to implement enhancements and support new payment capabilities.

Compliance, Risk & Regulatory Oversight

• Partner closely with Fraud and Risk teams to support payment security and operational integrity.

• Assist in identifying and mitigating operational and financial risks associated with payment processing activities.

Technology & Process Improvement

• Collaborate with Product and Engineering teams to improve payment infrastructure, workflows, and integrations.

• Support implementation of new payment methods, tools, and technologies to scale operations efficiently.

• Drive automation and operational efficiencies through data-driven decision making and process enhancement initiatives.

What Are We Looking For?

We’re looking for strategic thinkers with deep payments industry knowledge, strong analytical capabilities, and proven operational leadership experience. This role is ideal for someone who thrives in a fast-paced, evolving environment and has a passion for ecommerce, fintech, sports, and gaming.

Qualifications

• Minimum of 7 years of experience in payments, payment operations, fintech, ecommerce, risk management, or related fields, preferably within the iGaming, online payments, or ecommerce industry.

• Strong understanding of payment processing ecosystems including credit cards, ACH, PayPal, digital wallets, and alternative payment methods.

• Experience managing payment processors, gateways, banking relationships, and third-party vendors.

• Proven success optimizing payment performance, operational workflows, and payment acceptance strategies.

• Excellent communication skills with the ability to translate complex operational concepts into actionable business insights.

• Strong analytical and problem-solving skills with the ability to interpret large data sets and make data-driven decisions.

• Knowledge of payment compliance requirements, regulatory standards, and card brand rules.

• Experience handling chargebacks, disputes, payment risk, and operational escalations preferred.

• Familiarity with SQL, reporting tools, AI and data analytics platforms is a plus.

• Ability to manage multiple priorities and adapt quickly within a fast-paced environment.

What’s in It for You?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Start-up culture backed by a secure, global brand

• Career growth opportunities within a rapidly expanding organization

• Collaborative and innovative team environment

• Potential hybrid scheduling flexibility

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).