Posted 3 months ago
Senior Pega Production Support Engineer (Pega CSSA, Application Operations, Incident Management, Case Management)
@ Astra North Infoteck Inc.
Toronto, Ontario
Overview
Astra North Infoteck Inc. is hiring a Senior Pega Production Support Engineer (CSSA) to support production Pega applications and their operations. The role centres on incident, problem and change management, root cause analysis and release management, requiring 8 to 10 years of IT experience and mandatory Pega CSSA certification.
Responsibilities:
- Support production Pega applications and operations
- Manage incidents, problems and changes
- Perform root cause analysis of production issues
- Manage deployment and release processes
- Coordinate with stakeholders on case management and business processes
Requirements summary:
- 8 to 10 years of IT experience
- Pega CSSA certification mandatory
- Significant Pega Platform project experience
- Production support and application operations experience
- Eligible for security clearance or background verification
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-07-30
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Experience | 8+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Pega CSSA |
| Background checks | criminal record |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra North Infoteck Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 426 |
Pega Senior System Architect (CSSA) | Pega Platform | Production Support | Application Operations | Case Management
Job Description
Skills Required
• 8–10 years of IT experience, with significant experience working on Pega Platform projects.
• Pega Certified Senior System Architect (CSSA) certification is mandatory.
• Strong experience in:
• Application Operations Support
• Production Support environments
• Hands-on experience with:
• Incident management
• Problem management
• Change management processes
• Good understanding of:
• Pega architecture
• Case management
• Integrations
• Business process implementation
• Experience troubleshooting production issues and performing root cause analysis.
• Knowledge of deployment and release management processes.
• Strong communication and stakeholder management skills.
• Must be eligible for security clearance/background verification requirements.
Journal
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