Posted 3 days ago
Senior Product Analyst (Application Support)
@ Farm Credit Canada
Regina, Saskatchewan
Overview
Farm Credit Canada is hiring a Senior Product Analyst (Application Support) on a permanent full-time basis. The role investigates and resolves incidents with FCC's lending applications, coordinates root cause analysis, and guides users and business partners. Salary is $94,620 to $128,020, plus eligibility for a performance-based incentive, with hybrid work options.
Responsibilities:
- Investiguer, trier et prioriser les incidents liés aux applications de prêt
- Diriger les analyses de cause fondamentale
- Collaborer avec les équipes Domaine, le Centre de services et les partenaires d'affaires
- Mettre à jour la documentation de dépannage et les processus de soutien
Requirements summary:
- Baccalauréat en finance, marketing ou commerce
- Au moins quatre ans d'expérience en technologie ou soutien aux applications
- Connaissance des processus et applications de prêt de FCC
- Excellentes habiletés interpersonnelles et de communication
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 4+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples, Racialized people, People with disabilities, Women |
| Education | Bachelor’s degree (required) |
| Fields of study | Finance, Marketing, Commerce |
| Perks mentioned | Flexible hours, Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Farm Credit Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Proud to be 100% invested in Canadian agriculture and food.
Full company description
FCC is a federal Crown corporation that is 100% invested in Canadian agriculture and food. With 100 offices across the country (and our headquarters in Regina), we’ve built a culture of teamwork, leadership and respect. We offer financing, insurance, software, learning programs, and other business services to producers, agribusiness owners and agri-food entrepreneurs across the country. FCC is one of Canada’s best employers. Here, diverse people pull together to achieve challenging and rewarding goals. Learn and grow in an environment of acceptance and accountability. We want our employees to succeed, and our culture helps them do it.
- LinkedIn followers
- 48,137
- People associated on LinkedIn
- 2,610
- Reported office locations
- 1800 Hamilton Street, Regina, Saskatchewan S4M 0A1, CA
- Business categories
- Finance
- Farming
- Agriculture
- Lending
- Financial Services
- Food Processing
- Other recorded names
- FCC / FAC
- Specialties
- food
- agriculture
- agribusiness
- farming
- lending
- financing
- farm management
- food manufacturing
- agricultural software
- and software
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
FCC is a federal Crown corporation that is 100% invested in Canadian agriculture and food. With 100 offices across the country (and our headquarters in Regina), we’ve built a culture of teamwork, leadership and respect. We offer financing, insurance, software, learning programs, and other business services to producers, agribusiness owners and agri-food entrepreneurs across the country. FCC is one of Canada’s best…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Regina, Saskatchewan |
| Organization type | Government Agency |
| Year founded | 1959 |
| Specialties | foodagricultureagribusinessfarminglendingfinancingfarm managementfood manufacturingagricultural softwareand software |
| Open jobs on Jobsy | 23 |
| View page |
Closing Date (MM/DD/YYYY):
11/17/2026Worker Type:
PermanentLanguage(s) Required:
EnglishTerm Duration (in months):
Salary Range (plus eligible to receive a performance based incentive, applicable to position) :
$94,620 - $128,020Why FCC?
At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.
Here’s what you can expect when you join our team:
Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options
How you'll make an impact
Help employees and customers get back to work quickly when issues arise with FCC's lending applications. As a Senior Product Analyst (Application Support), you'll investigate complex incidents, identify root causes and work closely with business partners, the Service Desk and Domain teams to resolve problems and minimize service disruptions.
You'll provide expert guidance to users by answering application-related questions, helping them navigate system functionality and business processes, and supporting the resolution of challenging issues. You'll act as a key liaison between business and technology teams, facilitating discussions, identifying solution options and helping drive decisions that improve application performance and user experience.
You'll also contribute to continuous improvement by leading root cause analysis activities, identifying recurring trends, enhancing support processes, and improving troubleshooting documentation and knowledge resources. Through your expertise and collaboration, you'll help ensure reliable application performance while supporting the ongoing evolution of FCC's lending solutions.
If you enjoy solving complex problems, influencing outcomes, supporting end users and partnering with both business and technical teams to deliver practical solutions, this could be the role for you.
What you'll do
- Investigate, triage and prioritize incidents reported by users and customers related to FCC's lending applications
- Guide users on application navigation, business processes and system functionality
- Determine whether reported incidents are caused by system issues, process gaps, data issues or user error, and coordinate resolution activities
- Collaborate closely with Domain teams, business partners, the Service Desk and technical specialists to resolve complex issues and minimize service disruptions
- Lead root cause analysis activities and recommend corrective actions to improve application stability and user experience
- Facilitate discussions with business stakeholders and technical teams to identify solution options and support decision-making
- Update and enhance troubleshooting documentation, knowledge articles and support processes to improve operational effectiveness
- Analyze trends, recurring issues and user feedback to identify opportunities for continuous improvement and optimization of lending applications
- Support testing and validation activities related to application enhancements, fixes and releases
- Understand business needs, constraints and problems to identify solution options
What you’ll bring to the team
- Informal leader and mentor who can influence outcomes and provide guidance to team members and stakeholders
- Strong analytical thinker with the ability to diagnose complex problems and identify practical solutions
- Confident communicator who can translate technical concepts into business-friendly language
- Relationship builder who collaborates effectively across business and technology teams
- Self-starter with intellectual curiosity, sound judgment and a continuous improvement mindset
- Strong facilitation and organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Team player who embraces change and champions improvements to processes, tools and customer experience
- Customer-focused professional with a passion for delivering reliable and effective business solutions
Required qualifications
- Bachelor's degree in finance, marketing or commerce and at least four years of experience in technology, operations, business analysis, application support or a related field (or an equivalent combination of education and experience)
- Demonstrated ability and willingness to learn new tools and technologiesStrong knowledge of systems analysis and problem-solving methodologies
- Experience investigating incidents, analyzing business problems and coordinating issue resolution
- Strong interpersonal skills and the ability to communicate technical information in easy-to-understand language
- Solid knowledge of FCC lending processes and lending applications
Preferred qualifications
- Ability to use SQL to extract, validate and analyze data in support of application support activities
- Experience leading root cause analysis and continuous improvement initiatives
- Experience working with cross-functional business and technology teamsBilingualism
Not sure you meet every requirement? We encourage you to apply anyway.
Not sure you meet every requirement? We encourage you to apply anyway.
You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.
We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women
Accessibility and accommodations
To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [email protected]. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.
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