Senior ServiceNow Developer (SAM/HAM)

Are you an expert ServiceNow developer ready to shape enterprise asset and configuration management solutions? Apply Now!

Working with one of our top financial clients, this role calls for a Senior ServiceNow Developer (SAM/HAM) to support the ongoing development and enhancement of a ServiceNow platform, with a focus on CMDB, Hardware Asset Management, Software Asset Management, and enterprise inventory management. This hands-on contract opportunity involves partnering with project and business teams to design scalable solutions, improve asset and configuration data quality, and strengthen governance and visibility across the enterprise. The role also offers the opportunity to provide technical leadership, contribute to platform improvements, and support knowledge transfer across internal teams.

Responsibilities

• Design, implement, and enhance CMDB capabilities, data models, and configuration item lifecycle processes.
• Support CMDB health initiatives covering completeness, correctness, compliance, and relationship integrity.
• Develop and maintain CI class structures, identification and reconciliation rules, and governance controls.
• Improve configuration management processes, operating procedures, and alignment across infrastructure, applications, services, and business systems.
• Configure and enhance ServiceNow Hardware Asset Management and Software Asset Management capabilities.
• Support hardware asset lifecycle processes, including procurement, deployment, inventory management, transfers, and disposal.
• Configure software asset workflows and support software compliance initiatives.
• Assist with asset normalization, software discovery, entitlement management, and licence reconciliation.
• Improve asset visibility, reporting, governance, and inventory accuracy in collaboration with stakeholders.
• Develop and customize ServiceNow solutions using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, IntegrationHub, Catalog Items, workflows, and automation.
• Build scalable solutions supporting inventory, asset, and configuration management objectives.
• Develop custom applications, integrations, and platform enhancements as required.
• Implement and support ServiceNow Discovery, Service Mapping, and related inventory data collection capabilities.
• Develop integrations with external systems using REST APIs, IntegrationHub, MID Servers, and other supported technologies.
• Support data imports, transformations, reconciliation, and synchronization processes.
• Troubleshoot CMDB and asset data issues across multiple data sources.
• Translate business requirements into technical solutions and architecture recommendations.
• Provide technical guidance and best-practice recommendations to project teams and stakeholders.
• Document configurations, design decisions, technical specifications, and operational procedures.
• Support knowledge transfer and collaborate with internal platform teams.

Desired Skill-Set

• Five or more years of ServiceNow development and implementation experience.
• Proven experience with CMDB design, governance, and administration.
• Hands-on experience implementing or supporting Hardware Asset Management, Software Asset Management, Discovery, and Configuration Management.
• Experience with ServiceNow integrations and automation capabilities.
• Experience delivering enterprise-scale ServiceNow projects.
• Strong understanding of ServiceNow platform architecture.
• Experience with CMDB Data Manager, Identification and Reconciliation Engine, Discovery, IntegrationHub, Flow Designer, REST and SOAP APIs, and MID Servers.
• Strong knowledge of asset lifecycle management and configuration management practices.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement capabilities.

Nice to Have

• ServiceNow Certified System Administrator certification.
• ServiceNow Certified Application Developer certification.
• ServiceNow Certified Implementation Specialist certification in Hardware Asset Management, Software Asset Management, Discovery, or CMDB.
• Experience leading CMDB transformation or inventory management initiatives.
• Experience improving CMDB health, asset governance, and inventory accuracy.
• Experience integrating ServiceNow with endpoint management, procurement, discovery, or infrastructure platforms.

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.

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