Posted 2 months ago
Senior Software Engineer
@ Symend
Calgary, Alberta
Overview
Symend is hiring a Senior Software Engineer to build functional software solutions aligned with client needs and business goals. The role provides technical leadership, mentors engineers, and drives scalable, reliable, maintainable products. Full-time, with occasional extra hours for critical delivery dates.
Responsibilities:
- Lead technical initiatives and mentor engineers
- Design and implement scalable software solutions
- Solve complex, non-routine technical problems
- Produce technical documentation and presentations
- Communicate with architects, product and business stakeholders
Requirements summary:
- 10+ years delivering software
- Extensive C# experience (required)
- Experience with RESTful APIs and distributed services
- Degree in Computer Science or Computer Engineering or equivalent
- FinTech expertise
- Track record overseeing technical projects
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-09-07
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Experience | 10+ years |
| Hours per week | 40 (estimated) |
| Schedule | overtime |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Computer Science, Computer Engineering |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Symend
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The collection strategy platform. Behavioral science and AI that lift cure rates, cut churn, and keep customers loyal.
Full company description
Symend is a collection strategy platform — the design-and-execution platform for the best collection strategy. We help enterprise telcos, utilities, and financial services companies in the US, Canada, and UK improve the metrics that matter most in collections: recovery rates, liquidation rates, roll rates, and time to cure — while keeping valued customers connected and loyal. Our edge is a single, unified strategy built on three layers: behavioral science defines the variables, data science defines the methodology, and the platform defines the execution. Because the platform learns and iterates with every interaction, the strategy continuously improves — delivering an empathetic, coordinated customer experience across every channel. Symend brings this strategy to life through three products: Cure — our core platform, turning behavioral science and data science into personalized, orchestrated engagement that guides customers toward positive financial outcomes. Prevent — bill payment protection that covers a customer's payments for up to six months after a job loss or injury, reducing involuntary churn and keeping people connected before they ever reach collections. Converse — the collection strategy extended to voice: an empathetic, behavioral-science-driven solution that unifies the customer experience across digital and phone. Founded in 2016 and globally recognized for innovation, Symend drives meaningful, sustainable improvements in collections while fostering lasting customer relationships.
- LinkedIn followers
- 16,634
- People associated on LinkedIn
- 87
- Reported office locations
- 411 1 St SE, #1700, Calgary, Alberta T2G, CA
- 201 Columbine St, 300, Denver, Colorado 80206, US
- Business categories
- Analytics
- Artificial Intelligence (AI)
- Billing
- Business Intelligence
- Debt Collections
- Enterprise Software
- Information Technology
- SaaS
- Software
- Other recorded names
- Symend
- Specialties
- Collections
- Debt Recovery
- Collection Strategy
- AI Collections
- Debt Collection Software
- and Payment Recovery
- Profile identifies a recruitment agency
- No
- Reported total investment
- 150,783,976
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Symend is a collection strategy platform — the design-and-execution platform for the best collection strategy. We help enterprise telcos, utilities, and financial services companies in the US, Canada, and UK improve the metrics that matter most in collections: recovery rates, liquidation rates, roll rates, and time to cure — while keeping valued customers connected and loyal. Our edge is a single, unified strategy…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 51-200 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Privately Held |
| Year founded | 2016 |
| Specialties | CollectionsDebt RecoveryCollection StrategyAI CollectionsDebt Collection Softwareand Payment Recovery |
| Open jobs on Jobsy | 2 |
| View page |
Job purpose
The Senior Software Engineer is responsible for producing and implementing functional software solutions that align with the client needs and business goals. This role is responsible for driving technical innovation and excellence while collaborating with cross-functional teams to ensure our products are scalable, reliable and maintainable.
Duties and responsibilities:
Support a culture of innovation and continual improvement by providing technical leadership and mentoring to other engineers.
Serve as a technical leader while leading cross-functional initiatives and projects that promote innovation and improvement.
Identify, evaluate, and solve complex technical problems with a commitment to ongoing development that aligns with Engineering strategy, Architectural best practices and Platform requirements.
Apply expertise in emerging technologies to advance fresh concepts and ideas for solving pressing business issues.
Collaborate effectively with other engineering teams, Architects, Product and Delivery and can communicate appropriately for the audience (technical / non-technical).
Work independently to solve complex, non-routine technical issues and provide solutions that align with accepted best practices.
Act as an escalation path for engineers and effectively communicate by providing updates to appropriate stakeholders which include Architects, Product Managers and Solution Engineers amongst others.
Make informed decisions on methods, techniques, and evaluation criteria to meet engineering best practices and product acceptance criteria.
Serve as a subject matter expert and specialist, providing guidance and support to team members.
Maintain a broad understanding of the business and its strategic goals to inform technical decision-making.
Keep a wide awareness of the company's short term business goals and use this knowledge to balance with engineering longer term vision for the technology stack to guide technological choices.
Produce, and mentor others within engineering in creating comprehensive documentation using appropriate tools and platforms, such as Confluence or inline code comments.
Proven ability to present ideas and technical information effectively through various presentation mediums and to audiences both within and outside the engineering team.
Qualifications, Abilities, and Skills Required:
Education:
Degree in Computer Science, Computer Engineering or equivalent
Experience:
10+ years’ experience delivering software
Extensive experience in software engineering with a focus on one or more technology stacks (C# (Required), React, Docker, RabbitMQ, Redis, Sisense, DBT, Snowflake, SQL, etc.)
Experience developing and integrating with RESTful APIs and distributed services
The capacity to recognize and address difficult technical problems and strong problem-solving abilities.
Track record of successfully overseeing technical projects and activities.
FinTech expertise and the capability to use it to spur innovation.
Competencies:
Excellent interpersonal and communication skills, with the ability to effectively communicate with both technical and non-technical stakeholders.
Independent, results-driven mindset and the ability to make informed decisions on technical approaches and methodologies.
Demonstrated expertise as a subject matter specialist and ability to provide guidance and support to team members.
Broad understanding of business operations and strategies to inform technical decision-making.
Working conditions:
Open office environment (unless working from home)
May be required to work additional hours for special program events or critical delivery dates
Direct reports:
N/A
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