Posted 11 days ago
Service Administrator
@ Apex Systems
Vaughan, Ontario
SIGNALS
Overview
Apex Systems is hiring a Service Administrator on a 6-month contract in Concord, Ontario, at $24/hr, with potential to extend, for a healthcare and life science client. The role handles daily service administration, customer requests, install base and warranty records, and instrument replacement paperwork, acting as the link between Field Service and Sales.
Responsibilities:
- Execute daily, weekly and monthly reports on orders, KPIs and service requests
- Handle customer requests by queue, phone, fax and email
- Maintain install base and warranty records
- Coordinate instrument replacements and serialized component returns
- Drive revenue recognition through instrument acceptance documentation
Requirements summary:
- Associate Arts degree or equivalent experience
- 2+ years in service administration, customer service or call centre
- Analytical skills for non-standard problems
- Ability to read contracts, quotes and purchase orders
- Microsoft Office, Salesforce.com and Oracle 12 experience preferred
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Apex Systems
| Field | Value |
|---|---|
| Open jobs on Jobsy | 26 |
Job description
Job#: 3058310
Job Description:
Service Administrator
Client: Healthcare/Life Science company
Contract duration: 6-month contract (potential to extend)
Location: Concord, Ontario
Pay Rate: $24/hr
Description Of Position
The Service Administrator is a highly focused individual that helps facilitate the day-to-day administration activities and a problem solver helping the team meet and exceed the required level of service, performance, orders, and revenue targets that our business demands. The Service Administrator acts as an interface between the Field Service and Sales, cross-functional and front-line teams and its contribution is crucial to the success of the installation and service of our products.
Responsibilities
It would be a plus if you also possess previous experience in:
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
© 2026 Everforth, Inc. All rights reserved.
Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
NYSE: EFOR
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.
Job Description:
Service Administrator
Client: Healthcare/Life Science company
Contract duration: 6-month contract (potential to extend)
Location: Concord, Ontario
Pay Rate: $24/hr
Description Of Position
The Service Administrator is a highly focused individual that helps facilitate the day-to-day administration activities and a problem solver helping the team meet and exceed the required level of service, performance, orders, and revenue targets that our business demands. The Service Administrator acts as an interface between the Field Service and Sales, cross-functional and front-line teams and its contribution is crucial to the success of the installation and service of our products.
Responsibilities
- The successful candidate enjoys handling a diverse range of customer inquiries. Thrives in a fast-paced and collaborative environment, with the potential to wear many different hats. In this role, you will have the opportunity to:
- Execute reports daily/weekly/monthly; new booked and shipped orders, KPIs and Time & Material service requests. Execute customer requests, via queues, phone, fax, email, or other electronic means.
- Maintain the consistency and integrity of the Install Base, including warranty records.
- Facilitate the instrument replacement and coordinate the successful return of serialized components and drive revenue recognition though the Instrument acceptance documentation and more.
- Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
- 2+ years of experience in Service Administration, Customer Service, heavy volume Call Center, Sales Administration or equivalent proficiency.
It would be a plus if you also possess previous experience in:
- Analytical skills to solve practical problems and deal with a variety of situations where limited standardization exists.
- Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
- Experience in Microsoft Office suite, Salesforce.com, Oracle 12
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
© 2026 Everforth, Inc. All rights reserved.
Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
NYSE: EFOR
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.
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