Posted 11 days ago
Service Advisor - Technical
@ Rocky Mountain Equipment
Westlock, Alberta
Overview
Rocky Mountain Equipment is hiring a full-time Service Advisor – Technical at its Westlock, AB branch, reporting to the Service Sales Manager. The role liaises between customers needing equipment repairs and the Service Manager, scheduling maintenance, preparing estimates and handling paperwork. The posting describes comprehensive benefits, a Group Retirement Plan and family health/personal days.
Responsibilities:
- Take customer calls and plan service within budget
- Present estimates, billing and completed work
- Finalize work orders and collect payments
- Update customers on repair status
- Administer warranty claims
Requirements summary:
- High school diploma
- Excellent Microsoft Word and Excel skills
- Previous administrative experience
- Exceptional customer service and communication
- Ability to interpret work orders and equipment maintenance
- Agriculture or construction equipment knowledge is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Flexible hours, Retirement plan, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Rocky Mountain Equipment
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Right By You.
Full company description
Rocky Mountain Equipment (RME) is a consolidator of agriculture and construction equipment dealerships, primarily focused around the CNH brands. RME’s business employs 1000+ people directly, and serves tens of thousands more customers and their employees. Operating 45 dealerships across Alberta, Saskatchewan and Manitoba as well as serving customers radiating beyond those three provinces, RME’s is committed to providing our equipment partners with a reliable and consistent experience through each customer interaction. No matter where our customers might find themselves – from a new equipment purchase, to a service booking or part inquiry, customers know that their nearest RME location is dedicated to doing right by them. www.rockymtn.com
- LinkedIn followers
- 8,810
- People associated on LinkedIn
- 517
- Reported office locations
- #301 - 3345 8th Street SE, Calgary, AB T2G 3A4, CA
- Business categories
- Construction
- Machinery Manufacturing
- Agriculture
- Other recorded names
- Rocky Mountain Equipment
- Specialties
- Agriculture
- Construction
- Heavy Equipment
- Precision Farming
- and Water Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 1,475,299
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Rocky Mountain Equipment (RME) is a consolidator of agriculture and construction equipment dealerships, primarily focused around the CNH brands. RME’s business employs 1000+ people directly, and serves tens of thousands more customers and their employees. Operating 45 dealerships across Alberta, Saskatchewan and Manitoba as well as serving customers radiating beyond those three provinces, RME’s is committed to…
| Field | Value |
|---|---|
| Industry | Machinery Manufacturing |
| Company size | 501-1,000 employees |
| Headquarters | Calgary, AB |
| Organization type | Privately Held |
| Year founded | 2007 |
| Specialties | AgricultureConstructionHeavy EquipmentPrecision Farmingand Water Management |
| Open jobs on Jobsy | 214 |
| View page |
JOB TITLE: Service Advisor – Technical
POSITION TYPE: Permanent, Full-Time
BRANCH: Westlock, AB
REPORTING TO: Service Sales Manager
The Alberta Agriculture industry is growing, and you could be part of the momentum with Rocky Mountain Equipment. RME consists of 45 construction and agricultural equipment branches across Alberta, Saskatchewan, and Manitoba. Our commitment of doing 'Right by You' empowers us to provide a consistent, reliable, and safe experience to all our customers and build long-lasting relationships with the greater community.
The Service Advisor is the liaison between customers in need of repairs and the Service Manager. The advisor schedules maintenance and handles the appropriate paperwork. As the successful candidate, you will be the point person for customer inquiries, complaints, and estimates. If process-driven, efficient and organized describe how you like to work, the Service Advisor position is for you. It doesn’t stop there—RME is committed to offering comprehensive training, support and career development to our employees to assist them with their career goals.
Job Duties and Responsibilities Include:
- Communicate with customers by taking phone calls and meeting with clients to formulate the best service plan for their budget and needs.
- Present cost estimates, billing statements, and explain billing details to customers.
- Utilize CDK to maintain electronic and/or paper records of completed service work.
- Provide detailed explanations of work completed by mechanics and communicate suggestions for future maintenance.
- Review and finalize all work orders; ensuring that proper stock numbers, hours submitted, accounts charged, and wording is correct and signed off by the service manager.
- Receive and request payment from customers.
- Liaise with customers to provide consistent updates on status of repairs.
- Administer warranty process; checking hours on machine, entering information into warranty site, and work through all further steps of warranty process.
- Update WIP spreadsheets with new and closed work orders and current status.
- Other duties as assigned.
Job Requirements and Qualifications Include:
- High school diploma.
- Excellent computer skills including Microsoft Word, Excel, and other software.
- Exceptional customer service skills and communication skills.
- Previous administrative experience.
- Ability to interpret work orders, billing statements, safety considerations, and necessary maintenance for a variety of equipment.
- Technical Knowledge of agriculture and/or construction equipment is an asset.
- Previous warranty administration experience with Case IH and New Holland Equipment is an asset.
- Previous Service Writer experience within an agricultural, construction, automotive or other heavy equipment shop is an asset.
We offer a comprehensive benefits package with flexible plans to suit your needs, along with a Group Retirement Plan. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions and family health/personal days for all employees each year.
We thank all applicants for their interest; however, only candidates selected for an interview will be notified.
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