Posted 2 months ago
Service Appointment Coordinator (BDR Service - 3 month Contract)
@ PAG Direct
Richmond Hill, Ontario
Overview
PAG Direct is hiring a 3-month contract Service Appointment Coordinator / Business Development Representative for its Thornhill Hyundai dealership. The role handles customer calls, emails and texts, books service appointments, keeps accurate records in the dealership software, and pre-sells services and parts. The posting states an in-office schedule of 5 days a week with flexible hours, and pay of $36,000 to $65,000 annually.
Responsibilities:
- Handle inbound and outbound customer communication by phone, email and text
- Coordinate service appointments for customers and the dealership
- Enter and maintain appointments and inquiries in dealership software
- Pre-sell dealership services and build customer relationships
Requirements summary:
- At least 2 years in outbound call centre, telemarketing or software/digital solutions
- 1-2 years of service experience with a proven track record
- Excellent oral and written communication skills
- Strong computer literacy
- Automotive service and parts experience is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-09-09
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Performance bonus, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
PAG Direct
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We are excited to announce that Phaeton Automotive Group is now - PAG Direct. Discover Automotive - Your Way.
Full company description
We are excited to announce that Phaeton Automotive Group is now - PAG Direct. As a natural evolution of the Phaeton brand, PAG Direct speaks to our promise. That is to be an innovation leader in the automotive retail industry, continuously redefining the digital and in-store experience for Canadians seeking to purchase and service the highest quality vehicles, and do it on their own terms. PAG Direct is comprised of 5 dealerships and a state-of-the-art collision centre located in London, Ontario and the Greater Toronto Area. As a premier vehicle dealer group, we carry all the latest gas, hybrid and EV models from Hyundai, Toyota and Lexus. Our friendly, customer-focused Sales teams can help you find the right new or pre-owned vehicle to fit your lifestyle, assist with attractive financing and lease options, and help you choose the right products to protect your investment. After you drive away, you can rest assured that our factory-trained technicians are here to handle the regular maintenance of your vehicle with the greatest level of care and professionalism. And our highly knowledgeable Parts teams can recommend both OEM and aftermarket accessories to make your vehicle your own. PAG Direct understands that each of our guests has different needs. That’s why we offer online purchase options. Right from our dealer websites, you can select the make, model and trim of vehicle you would like to purchase, choose products to protect your purchase, and complete an application to lease or finance - all from the comfort of your home. You can also send in details for a no-obligation evaluation of your trade-in, right from your driveway! In our Service departments, booking an appointment has never been easier. Use our online booking tool and get a confirmation right to your mobile device or find all our contact information if you prefer to speak with one of our friendly team members. PAG Direct is automotive – your way.
- LinkedIn followers
- 4,158
- People associated on LinkedIn
- 54
- Reported office locations
- 11240 Yonge St, Richmond Hill, Ontario L4S 1K9, CA
- Business categories
- Automotive
- Retail
- Service Industry
- Automotive Parts & Accessories Stores
- Retail and wholesale
- Other recorded names
- PAG Direct
- Specialties
- Automotive Retail
- Car Dealership
- and Automotive Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are excited to announce that Phaeton Automotive Group is now - PAG Direct. As a natural evolution of the Phaeton brand, PAG Direct speaks to our promise. That is to be an innovation leader in the automotive retail industry, continuously redefining the digital and in-store experience for Canadians seeking to purchase and service the highest quality vehicles, and do it on their own terms. PAG Direct is comprised…
| Field | Value |
|---|---|
| Industry | Retail Motor Vehicles |
| Company size | 501-1,000 employees |
| Headquarters | Richmond Hill, Ontario |
| Organization type | Self-Owned |
| Year founded | 1993 |
| Specialties | Automotive RetailCar Dealershipand Automotive Management |
| Open jobs on Jobsy | 27 |
| View page |
PAG Direct is looking for a 3-month contract Service Appointment Coordinator / Business Development Representative - Service to join our growing team at Thornhill Hyundai!
The Service Appointment Coordinator team plays a critical role in growing the business at PAG Direct.
We are looking for enthusiastic, driven, and passionate individuals to join a fast-paced, high performing team to join our growing Business Development Center.
Come join our team of automotive specialists!
Perks:
- Competitive wage and competitive bonus structure; contingent on experience
- Competitive benefits plan; eligible after 3 months
- Employee Assistance Program
- Learning opportunities to help you grow and support your professional development
- Opportunity for growth within the organization
- Proactive and knowledgeable management
- Generous employee discounts
Expectations:
- Handling of all inbound and outbound communication from customers inquiries though phone, email and text providing the highest degree of customer service experience.
- Coordination of customers appointments to fit both the needs of the customers as well as the needs of the dealership.
- Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into the dealership’s software ecosystem.
- Create and maintain relationships with customers to increase revenues for the services and parts departments.
- Pre-sale of certain dealership services in which additional compensation will be provided.
- Hitting goals and objectives as set by Management Team.
- Strong communicate skills and be receptive to new ideas.
- Being a team player and working well with others to achieve objectives.
- Contribute ideas to our product development or processes.
- Dependability not only to the team, but to our customers.
- Flexibility in working hours.
- Positive attitude and highly energetic with the eagerness to push the normal.
Experience:
- 1-2 years of service experience with a proven track record – show us what you’ve accomplished
- At least 2 years’ experience in either an outbound call centre, telemarketing, or working with software and/or digital solutions
- Experience working in automotive industry, specifically service and parts processes, systems & internal operations is an asset
- Ability to prioritize and quickly respond to customer requests
- Excellent and persuasive communication skills, both oral and written
- Timely follow-through, consistency and a getting things done attitude
- Farsi, Hindu, Cantonese/Mandarin, Russian would be an asset
- Strong computer literacy skills
Work Schedule:
This is an in-office role and you will be required to work 5 days a week out of our Thornhill Hyundai dealership (7200 Yonge Street) for all scheduled shifts.
Shifts are scheduled as 8-hours (not including lunch) during the week between the following operating hours:
- Monday to Friday: 7:30AM to 9PM
- Saturday: 8AM to 4PM
- Sunday: 8AM to 4PM
Compensation:
- $36,000 to $65,000 annually
Please send your resume and a cover letter in confidence. We thank all interested candidates, however, only those under consideration will be contacted.
Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.
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