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First seen by our source: 2 hours ago

Service Appointment Coordinator

@ Dunlop Ford

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Lethbridge, Alberta

Full-time
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Overview

Dunlop Ford is hiring a full-time Service Appointment Coordinator to schedule service appointments, advise on recommended maintenance and respond to customer calls, online leads and live chat. The role calls for strong computer, customer service and communication skills. The posting offers competitive compensation, benefits, paid training and no Sunday or statutory holiday work.

Responsibilities:

  • Answer customer questions and direct customers appropriately
  • Schedule service appointments
  • Advise customers on recommended maintenance
  • Confirm scheduled and missed appointments
  • Respond quickly to calls, online leads and live chat

Requirements summary:

  • Strong computer skills in Outlook, Excel and Word
  • Strong customer service background
  • Excellent verbal and written communication skills
  • Punctual and reliable

Tools & skills

OutlookExcelWordLive chatOnline scheduling

Benefits mentioned

DentalLife insuranceDisability insurancePaid time offTuition support
Source and dates

Source type not verified · hireology

Employer posting date
Not provided
First seen by our source
2026-11-12
Source record updated
2026-11-12

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40 (estimated)
Scheduleday
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Perks mentionedTuition support, Performance bonus, Employee discount, Paid training, Uniform provided

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Dunlop Ford

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

LinkedIn followers
18
People associated on LinkedIn
12
Reported office locations
  • 1510 Mayor Magrath Dr S, Lethbridge, Alberta T1K 2R3, ca
Other recorded names
  • Dunlop Ford
  • Dunlop Ford Sales
Profile identifies a recruitment agency
No
View all jobs
FieldValue
IndustryIndividual and Family Services
HeadquartersLethbridge, Alberta
Open jobs on Jobsy2
LinkedInView page
Job description

The Dunlop Automotive Group is a family owned business that has been serving Southern Alberta since 1964. We believe that by investing in our employee’s professional growth and continually improving the customer experience, we will achieve our goal of being the most trusted and admired dealership in our market.

What We Offer:

  • Competitive Compensation
  • Dental / Health / Life and Disability Insurance
  • Bonus Incentives
  • No Sunday’s or statutory holidays
  • Paid Training
  • Apprentice Program
  • Continued Education Reimbursement
  • Great Culture
  • Tenured Management Team
  • Promote From Within
  • Uniforms Provided / Uniform Laundry Service Provided
  • Discounts on Parts, Services and vehicles
  • Family Owned & Operated
  • State of the Art Facility & Technology
  • Career Pathing
  • Company Outings
  • Community Involvement

The Service Appointment Coordinator duties at Dunlop Ford are essential to positive customer experiences and our company's success. Dunlop Ford will be hiring an individual with skills to support and improve on our current processes. This position will provide an opportunity to learn or enhance your knowledge about the automotive industry, apply your talents, contribute to team goals and enjoy personal achievements.

Responsibilities:

  • Listen to the customer, answer their questions, and direct customers appropriately as they request
  • Schedule service appointments
  • Advise on recommended maintenance
  • Confirm scheduled & missed appointments
  • Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries

Qualifications:

  • Must have strong computer skills, including Outlook, Excel and Word
  • Must have strong customer service background
  • Must have excellent verbal and written communication skills
  • Must be punctual and reliable

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