Service Coordinator

Service Coordinator

Reports to: Store Manager

Department: Operations

Role Summary

The Laura Canada Service Coordinator assists with the management of merchandise in every way, including receiving, visual merchandising, window display, markdowns, cash desk and preparing outgoing merchandise. Provides exemplary service to all customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service at cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, thank the client, walk around counter to hand the purchase to client).
• Captures all relevant customer information including emails and enter them into the CRM (Customer Relations Management) system.
• Promotes effectively the loyalty program to all customers.
• Promotes and executes Ship to Home.
• Handles customer issues/questions related to returns, Ship to Home or exchanges in a professional and positive manner.

2. Merchandise and Visual Presentation

• Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags in a timely manner.
• Places goods on sales floor in accordance with visual merchandising directives.
• Assists management by changing product placement within store to ensure colour and product stories are coherent, especially as new goods are received regularly and older goods are sold.
• Completes markdowns and prepares outgoing merchandise quickly and accurately.
• Assists management by installing marketing signage throughout store, read emails and takes action.
• Dresses window mannequins adhering to visual standards, including any mandatory directives that may be issued.
• Is responsible in maintaining the cash desk clean and organized.

3. P.O.S. System

• Executes all P.O.S. procedures accurately and efficiently (i.e. refunds, transfers, Ship to Home, etc.).
• Controls all cash handling and adheres to LP policies and procedures (i.e. float counts, deposits, etc.).
• Places a sense of urgency in executing administrative requirements as directed (i.e. extracting communications received via email, Ship to Home, supply orders, etc.).

Additional Responsibilities

• Ensures Health and Safety standards are met at all times (i.e. backroom clear and free of garbage, exit doors not blocked, hangers stored safely).
• Maintains housekeeping standards.
• Supports store initiatives as directed.
• Ensures all visual elements (when not in use) are properly stored in a designated area in the backroom only, discarding old banners and signage as per Marketing directive.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Strong visual merchandising intuition
• Sense of urgency
• Completes tasks quickly.
• Basic computer skills
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Attention to detail
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-50 lbs of product/boxes.
• Uses ladder as required.