Posted 2 months ago
Service Desk Analyst
@ Curve Dental
Calgary, Alberta
Overview
Curve Dental is hiring a Service Desk Analyst to support office staff with hardware, operating systems, identity and access management, and SaaS applications, based remotely or on-site in Calgary. The role covers troubleshooting, onboarding and offboarding, asset lifecycle, software license audits, and HIPAA-compliant handling of access and equipment. The posting asks for 4+ years in IT support or systems administration.
Responsibilities:
- Installing, configuring and troubleshooting hardware and peripherals
- Running onboarding and offboarding for office and remote staff
- Managing Google Workspace users, groups and shared drive permissions
- Maintaining hardware inventory and asset lifecycle
- Conducting software license audits
Requirements summary:
- 4+ years in IT support or systems administration
- Working knowledge of Google Workspace admin console
- Support across Windows, macOS, Linux and mobile devices
- Networking fundamentals such as TCP/IP, DNS, DHCP and VPN
- Information security and IAM knowledge
- HIPAA experience is a strong plus
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-09-01
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 4+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Curve Dental
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Curve is the #1 cloud-based, all-in-one practice management software for 80,000+ dental professionals in the US & Canada
Full company description
Curve Dental is the top-rated cloud-based dental practice management software trusted by more than 80,000 dental professionals across the U.S. and Canada. Our all-in-one platform brings scheduling, charting, billing, imaging, patient engagement, revenue cycle management, analytics, and mobile access together in one intuitive system — giving dental teams everything they need to run a smarter, more efficient practice. Because Curve is 100% cloud-based, practices eliminate servers, manual updates, and IT complexity. Teams can access schedules, charts, treatment plans, and patient information from anywhere, on any device, with the highest standards of data protection and HIPAA compliance. Practices save hours each week with automated workflows, AI-enabled insurance verification, online scheduling, digital forms, integrated payments, and powerful reporting dashboards. Our native dental imaging tools and modern charting experience streamline clinical workflows and help providers deliver exceptional patient care. Built for startups, independent offices, and multi-location groups, Curve scales alongside your practice — offering flexibility, transparency, and tools designed to help you increase efficiency, improve collections, and grow with confidence. If you’re looking for cloud dental software that’s easy to use, secure, and built to help your team do more with less, Curve Dental is here to help. 📞 Schedule a demo: 888-910-HERO 🔗 Learn more: www.curvedental.com
- LinkedIn followers
- 7,225
- People associated on LinkedIn
- 210
- Reported office locations
- 10745 Westside Way, Alpharetta, Georgia 30009, US
- 1712 South East Bay Blvd, Suite 350, Provo, UT 84606, US
- Calgary, Alberta, CA
- Aberdeen, Scotland, GB
- Business categories
- Software
- SaaS
- Internet
- Security
- Cloud Computing
- Dental
- Other recorded names
- Curve Dental
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Curve Dental is the top-rated cloud-based dental practice management software trusted by more than 80,000 dental professionals across the U.S. and Canada. Our all-in-one platform brings scheduling, charting, billing, imaging, patient engagement, revenue cycle management, analytics, and mobile access together in one intuitive system — giving dental teams everything they need to run a smarter, more efficient…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 201-500 employees |
| Headquarters | Alpharetta, Georgia |
| Organization type | Privately Held |
| Year founded | 2004 |
| Open jobs on Jobsy | 3 |
| View page |
About Curve Dental:
Curve Dental is looking for a skilled and driven individual to join our team! Curve provides Dental Practices with award winning software and high-level customer support. Our software allows dentists to manage their full business including patient scheduling, billing, imaging and record keeping.
Beyond the day to day business we are committed to building a work environment where employees feel safe and appreciated for their contributions. We value our team's individual and combined success, and we have fun along the way!
Job Summary
We’re looking for an experienced Service Desk Analyst to join us remotely & on-site in Calgary. When something breaks, a new team member starts, or a new SaaS product is being deployed across the organization, you’ll be first in line to pick it up.
This is a hands-on role owning the day-to-day technology that keeps our organization productive, and is focused on enhancing the end-user experience. This role is a great fit for someone who is looking for a little bit of everything - end-user hardware & operating systems, virtual machines, IAM (Microsoft, AWS, and Google Workspace), common business applications, troubleshooting, asset management, and the systems that tie everything together.
You’ll be the person people turn to when something isn’t working, and the person who quietly makes sure those things keep working in the first place. In an industry that is always changing, you’ll never be expected to know it all. However, you will need to be open to working with team members who have different technical backgrounds, curious about new technology, and reliable at seeing things through.
Responsibilities
- Technical Support: Installing, configuring, troubleshooting, maintaining, and upgrading hardware & peripherals used by team members.
- Run onboarding and offboarding for new hires in Calgary, and remote locations, including provisioning of hardware, recovering equipment, re-provisioning, and coordinating with stakeholders in a thorough and timely manner.
- Handle day-to-day Google Workspace tasks for office staff, such as user access changes, onboarding/offboarding of accounts, MFA compliance, group membership, and shared drive permissions, working within the structure already in place.
- Maintain inventory, lifecycle of hardware assets in the office, and remote, including procurement, tagging, labelling, documenting chain of custody for sensitive equipment, and decommissioning hardware as needed.
- Conduct software audits to identify unused or over-deployed licenses and follow-up to reduce cost and environment complexity.
- Support compliance with company policies in the office, including HIPAA and PHI handling, and partner with Security on audits and remediation as needed.
- Triage and resolve service desk tickets for office staff, escalating where appropriate and documenting fixes for the team.
- Maintain documentation and evidence for access-related requests.
- Ensuring changes follow established change management procedures, and offering best-practice guidance for aligning IT services with business needs.
- Provision and manage SaaS application access for staff (SSO, license assignment, role and permission setup), working within the access models already defined.
Skills and Experience
- 4+ years in an IT support, systems administration, or service desk role with progressive responsibility.
- Working knowledge of the Google Workspace admin console for user, group, and access management.
- Comfort supporting a mixed Windows / macOS / Linux fleet, mobile devices such as Android and iOS, including hardware-level and software-level troubleshooting.
- Working knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, VPN, LAN, WLAN, WAN, VLAN.
- Practical understanding of information security, including identity and access management, endpoint security, and patching discipline.
- Experience working in a HIPAA or otherwise compliance-regulated environment is a strong plus.
- Comfortable leading the IT response to identity-driven threats including suspicious login attempts/activity, and access anomalies is a plus.
- Excellent communication skills, with comfort talking to both technical peers and non-technical end users.
- Certifications related to responsibilities of this role are a plus.
- Experience automating, programming, or building tools/integrations is a plus.
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