Posted 9 days ago
Service Desk Level 2 Specialist
@ 10 Percent Recruiting
Edmonton, Alberta
Overview
10 Percent Recruiting is hiring a Service Desk Level 2 Specialist for a 3-month on-site contract with possible extension in the Edmonton area, Alberta, across multiple sites. The role provides Level 2 technical support, device deployment and asset management, and end-user training. The posting requires three years of service desk experience and two or more listed IT certifications.
Responsibilities:
- Provide Level 2 technical support by phone, email, remote access and in person
- Install, maintain and troubleshoot end-user devices
- Manage device deployments, repairs and inventory records
- Develop user guides, knowledge base articles and deliver end-user training
Requirements summary:
- Three years of service desk or IT support experience
- Strong Windows and macOS knowledge
- Experience with ServiceNow or Jira Service Management
- Two or more listed IT certifications, current or expired
- Legally entitled to work in Canada
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · manatal
- Employer posting date
- 2026-10-31
- First seen by our source
- 2026-10-31
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | ITIL, Google IT Support Professional Certificate, Microsoft 365 Certified: Fundamentals, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified: Teams Administrator Associate, Microsoft Security, Compliance and Identity Fundamentals |
| Education | High school (required), College diploma (preferred) |
| Fields of study | Information Technology |
Summary and details written by AI from the posting; the employer’s posting is the authority.
10 Percent Recruiting
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Relationship focused and value-driven; obsessed with perfect fits at value pricing!
Full company description
We’re Shaping the Future of Professional Placement! Championing Our Mission: World-class recruitment tailored to your business needs and culture. Making hiring cost-effective, saving you time and money. Your long-term partner and top choice! Through the strategic utilization of cutting-edge web technologies, we optimize our recruitment processes, reducing expenses while upholding our unwavering commitment to professionalism and meticulous attention to detail. Our primary goal is unwavering: to consistently produce outstanding outcomes for both our clients and candidates, aligning with the market's call for an efficient operational model. MARKET REQUIRES A LOW COST MODEL With over seven decades of sales and recruitment proficiency, we have consistently received feedback from our clientele, indicating their concerns regarding fees reaching as high as 25%. They acknowledge the evolving landscape where recruiting agencies harness social media for expedited consultant engagement, resulting in swifter candidate placements. Our services cater to a wide spectrum of skilled professionals, as well as medium and large-scale enterprises in Western Canada, irrespective of their HR capabilities. The prevailing market dynamic necessitates an economically viable recruitment solution, and that is precisely what 10 Percent Recruiting provides. Beyond presenting a cost-conscious alternative, we deliver top-tier service through our highly efficient recruitment delivery mechanism.
- LinkedIn followers
- 16,564
- People associated on LinkedIn
- 12
- Reported office locations
- 10055 106 St NW, #1000, Edmonton, Alberta T5J 2Y2, CA
- Other recorded names
- 10 Percent Recruiting Ltd.
- Specialties
- Business Intelligence
- Cyber Security
- Infrastructure Analysts
- and Solution Architects
- Profile identifies a recruitment agency
- Yes
We’re Shaping the Future of Professional Placement! Championing Our Mission: World-class recruitment tailored to your business needs and culture. Making hiring cost-effective, saving you time and money. Your long-term partner and top choice! Through the strategic utilization of cutting-edge web technologies, we optimize our recruitment processes, reducing expenses while upholding our unwavering commitment to…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 11-50 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Privately Held |
| Year founded | 2015 |
| Specialties | Business IntelligenceCyber SecurityInfrastructure Analystsand Solution Architects |
| Open jobs on Jobsy | 19 |
| View page |
Job Title: Service Desk Level 2 Specialist
Location: Multi-site Edmonton area, Alberta (On-Site)
Type: 3-Month Contract with possibility of extension
All applicants must be legally entitled to work in Canada.
The Position:
Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to ensure technology services remain reliable, secure, functional, and accessible.
You will play a key role in technical support, troubleshooting, device deployment, inventory management, documentation, user training, and technology operations while helping deliver excellent customer service to end users.
What You'll Do:
Technical Support & Service Delivery
- Provide Level 2 technical support through phone, email, remote access tools, and in person.
- Troubleshoot hardware, software, access, account, printing, and connectivity issues.
- Support desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
- Record, track, and update requests and incidents within the ticketing system.
Device Management & Asset Control
- Install, configure, maintain, update, and troubleshoot end-user technologies.
- Perform device deployments, replacements, upgrades, repairs, and maintenance activities.
- Maintain inventory records, asset documentation, warranty information, and device lifecycle records.
- Assist with inventory audits and asset management activities.
Documentation, Training & Continuous Improvement
- Develop and maintain user guides, support documentation, and knowledge base articles.
- Deliver end-user technology training and assistance.
- Escalate complex issues as required.
- Support cybersecurity, privacy, and information management requirements.
- Contribute to technology projects and operational improvements.
Mandatories:
- High school diploma or equivalent.
- Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
- Strong knowledge of Windows and macOS operating systems.
- Strong knowledge of hardware, software, cloud technologies, networking, and user account management.
- Experience with ServiceNow, Jira Service Management, or similar ticketing systems.
- Experience supporting desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
- Experience with technology asset management, inventory controls, audits, and device lifecycle management.
- Working knowledge of cybersecurity, privacy, confidentiality, and secure data-handling practices.
- Strong analytical, troubleshooting, organizational, and customer-service skills.
- Excellent verbal and written communication skills.
- Must possess two (2) or more of the following certifications, whether current or expired:
- ITIL
- Google IT Support Professional Certificate
- Microsoft 365 Certified: Fundamentals
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Security, Compliance and Identity Fundamentals
- Cisco Certified Support Technician
- VMware Certified Professional (VCP)
- CompTIA Security+
- CompTIA Network+
Assets:
- Two-year post-secondary diploma in Information Technology or a related discipline.
- Experience supporting educational, training, or shared-user technology environments.
- Experience delivering end-user training.
If you are interested in this position and meet the above criteria, please click the Apply for Job" button below to send your resume securely and in confidence directly to the recruiter managing this opportunity. We thank all applicants; however, only those selected for interviews will be contacted.
WE APPRECIATE YOUR INTEREST IN 10 PERCENT RECRUITING LTD.
We invite you to become one of our satisfied candidates! 10 Percent Recruiting Ltd. believes in transparency with our candidates and our employers; we understand that open communication and collaboration are fundamental to our success. Our professional recruiters are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. We are committed to actively building lasting relationships and building trust by listening, following through, and keeping our word. We look forward to exceeding your expectations!
Learn more about 10 Percent Recruiting Ltd. and view our current job opportunities, career tips, and tools at https://10pr.ca.
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