Posted last month
Service Desk Technician
@ CGI
Québec, Quebec
Overview
CGI is hiring a Service Desk Technician for its Technical Service Desk to provide Level 1 IT support by phone, email and chat. The work involves diagnosing, troubleshooting and resolving IT issues on first contact for clients worldwide. The posting describes an agile environment with training, mentoring and advancement opportunities, but does not state a schedule, pay or work arrangement.
Responsibilities:
- Provide Level 1 IT support via phone, email and chat
- Diagnose and troubleshoot IT issues
- Resolve issues on first contact
- Deliver a strong customer service experience
Requirements summary:
- IT skills and expertise at any level
- Customer service focus
- Ability to work in an agile environment
Tools & skills
Source and dates
Source type not verified · njoyn
- Employer posting date
- 2026-09-27
- First seen by our source
- 2026-10-17
- Source record updated
- 2026-10-17
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CGI
| Field | Value |
|---|---|
| Company size | 10001+ |
| Headquarters | E-Commerce Place |
| Open jobs on Jobsy | 514 |
Based on our industry specific focus, we can offer you a work environment where you will be challenged and will grow and develop your career in a meaningful way. We will help you reach your full potential by providing learning materials & training, mentoring & coaching, as well as ongoing recognition and feedback… plus opportunities to advance! You will work in an agile environment that adapts quickly to meet client requirements.
The Service Desk Technician is responsible for providing Level 1 IT support via phone, email and chat, our team is comprised of dynamic, passionate people with a focus customer service while providing IT support to diagnose, troubleshoot and resolve IT issues on 1st contact. We are dedicated to delivering a remarkable service experience to our customers!
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