Posted 12 days ago
Service Dispatcher
@ Wood Automotive Group
Calgary, Alberta
SIGNALS
Overview
Wood Automotive Group is hiring a full-time Service Dispatcher for its Advantage Ford dealership in Alberta. The role arranges repair order flow and work assignments to balance technician workload and skill level, and keeps service advisors, parts staff and management informed. The posting offers an exceptional benefits package and a pension plan with employer contributions.
Responsibilities:
- Assign work and balance workload across technicians
- Maintain and update the dispatch system
- Control comebacks and job status
- Ensure complete repair order documentation and DMS logging
- Communicate status and estimate changes to advisors and customers
Requirements summary:
- One or more years of service writing or sales experience preferred
- Valid driver's licence and good driving record
- Excellent oral and written communication
- Strong organization and prioritization under pressure
- PBS experience an asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Business operations |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Store |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required |
| Perks mentioned | Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Wood Automotive Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
Job description
The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for Service Dispatcher to join the Advantage Ford team!
The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you’ve got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.
Reporting to the Service Manager, the successful candidate will be a highly motivated individual that will arrange work assignments and repair order flow to boost efficiency and maximize benefit of technician’s skill level, pay scale and workload to make smart decisions when deciding which jobs will go to which technicians.
Responsibilities
Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.
We thank all candidates for their interest. Only those selected for interviews will be contacted
APPLY NOW
Apply with Indeed
The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you’ve got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.
Reporting to the Service Manager, the successful candidate will be a highly motivated individual that will arrange work assignments and repair order flow to boost efficiency and maximize benefit of technician’s skill level, pay scale and workload to make smart decisions when deciding which jobs will go to which technicians.
Responsibilities
- Maintain balance in the work distribution process and ensures ongoing communication between service advisors, parts counter personnel, technicians and management to maximize the use of our available resources in the shop.
- Implements and maintains an effective dispatch system
- Prioritizes and controls all comebacks to ensure proper and prompt attention
- Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer
- Prioritize production above passing out repair orders.
- Review completed repair orders to ensure they fully describe reason for visit, diagnosis, and time/materials used for repair work.
- Monitor status of service orders, and notify service advisor/customer of any necessary adjustments to time/cost estimates.
- Keep repair log up-to-date to DMS
- Relay job status information to service manager
- Open/close repair orders.
- Use courteous professional demeanor to serve customers and team members
- Commit to a high standard of customer satisfaction.
- Min 1+ year of service writing experience or sales experience preferred but not required
- A valid driver's license and a good driving record, per company standards
- An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
- Professional personal appearance
- Excellent oral and written communication abilities
- Process and detail oriented with developed organizational skills
- Confident in ability to work under pressure and prioritize
- Keep work area clean and orderly
- Complete other duties as assigned
- PBS Experience an asset
- Exceptional benefits package
- Pension Plan with employer contributions – free money!
- Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
- Corporate rates at YMCA and Goodlife Fitness
- Group social events and company perks.
Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.
We thank all candidates for their interest. Only those selected for interviews will be contacted
APPLY NOW
Apply with Indeed
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