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First seen by our source: 5 hours ago

Service Dispatcher

@ Prime Material Handling Equipment Limited

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Moncton, New Brunswick

Full-time2+ years experience
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SIGNALS

Overview

Prime Material Handling Equipment Limited is hiring a full-time Service Dispatcher at its Moncton branch. The role receives customer service calls, schedules and dispatches field and remote technicians, and manages preventive maintenance and service invoicing. The posting requires 2-5 years of service dispatching experience, a high school diploma, and a valid driver's licence and abstract, and offers a competitive salary plus medical and dental coverage and an RSP.

Responsibilities:

  • Receive customer calls and assess service needs
  • Schedule and dispatch field and remote technicians
  • Maintain on-call schedules and workloads
  • Coordinate with parts staff and track service invoices

Requirements summary:

  • 2-5 years of service dispatching experience
  • High school diploma
  • Valid driver's licence and current driver's abstract
  • Strong organizational and computer skills
Source and dates

Source type not verified · apify-linkedin

Employer posting date
Not provided
First seen by our source
2026-11-14
Source record updated
2026-11-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentBusiness operations
Experience2+ years
Hours per week40 (estimated)
Travelair: none · ground: minimal
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Licences & certificationsDriver's abstract
Driver’s licencerequired
EducationHigh school (required)

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Prime Material Handling Equipment Limited

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FieldValue
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Job description
SERVICE DISPATCHER - MONCTON

Are you a seasoned administrative professional with strong communication and organizational skills interested in building a career with a growing organization?

If so, Prime Material Handling Equipment Limited would love to hear from you!

We are the largest company in Atlantic Canada dedicated exclusively to material handling equipment; we have been providing our customers with high quality equipment, rentals, parts and service since 1993. With branches located in Nova Scotia and New Brunswick, we are looking for a Service Dispatcher in our Moncton Branch to join our growing team.

As a Service Dispatcher You Will

  • Receive calls from customers and assess the type of service mechanical/maintenance work needed
  • Schedule and coordinate all service calls as calls are received
  • Dispatch field and remote technicians to specific jobs based on the technician's area of expertise on the equipment present at customer sites
  • Maintain on-call schedule for all Field and Remote Technicians
  • Assess troubleshooting requests addressed by technicians and transfer them to the Technical Communicator for a resolution
  • Keep track of the technician workloads to ensure that work is allocated effectively and efficiently amongst technicians
  • Utilize technician time efficiently by minimizing lost time between, before and after jobs and minimize travel cost
  • Schedule PM's (including TM & R and Rental units) that are under contract to Prime, so they are completed on time and any follow-up work is completed as requested by the customer
  • Work closely with Parts personnel to ensure the Service Technicians are receiving replacement parts within a time frame that exceeds customer needs
  • Update and maintain preventive maintenance list
  • Maintain service invoice log

Skill Requirements

  • Strong organizational skills with the ability to multi-task
  • Strong computer skills related to dispatching.
  • Good interpersonal skills to interact with internal and external customers
  • Strong ability to effectively utilize time by effectively scheduling to minimize lost time and travel costs
  • Attention to detail and problem solving
  • Ability to brainstorm techniques to create a variety of choices to solve issues on hand
  • Provide a current and suitable driver's abstract
  • Provide a current and suitable driver's license
  • High School Diploma
  • 2-5 years related experience in service dispatching

Prime Material Handling Equipment Limited offers a competitive salary, medical & dental plan, RSP and other benefits in a family-oriented, safe, and respectful work environment that continually encourages its greatest assets to learn and develop!

Please forward your resume to the following email

No phone calls

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