Posted 12 months ago
Service Dispatcher
@ Broadway Refrigeration
Burnaby, British Columbia
Overview
Broadway Refrigeration is hiring a full-time service dispatcher at its Burnaby head office for day shifts, Monday to Friday. The role triages service calls, schedules HVAC, refrigeration and plumbing technicians, coordinates parts and customers, and keeps safety compliance in place across the Lower Mainland.
Responsibilities:
- Triage and prioritize inbound service calls and preventative maintenance
- Build schedules and routes for HVAC/R and plumbing technicians
- Coordinate parts, tools, permits and site requirements
- Communicate proactively with customers on ETAs and status
- Open, update and close work orders with accurate notes
Requirements summary:
- 2+ years in dispatch, service coordination or scheduling
- Strong multitasking and time management
- Excellent customer communication
- Comfortable with dispatch software and Microsoft 365
- Familiarity with Metro Vancouver geography and travel times
- Commitment to safety and detail-driven data entry
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2025-10-28
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples |
| Perks mentioned | Generous paid time off, Retirement plan, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Broadway Refrigeration
| Field | Value |
|---|---|
| Open jobs on Jobsy | 16 |
Dispatcher (Mechanical/HVAC Service)
We are seeking a bubbly and upbeat Dispatch Operator with excellent communication skills to join our growing team!
Location: Burnaby, BC (4427 Dawson St) · Type: Full-time · Department: Service & Dispatch
Why Broadway?
Broadway Refrigeration & Air Conditioning is a COR-Certified, service-first mechanical contractor. HVAC, refrigeration, mechanical and drainage services is our core—preventative maintenance and rapid emergency response are what we’re known for. As our portfolio grows across the Lower Mainland and Vancouver Island, we’re adding another talented Dispatcher to our team who thrives in a fast pace, cares about customers, and keeps technicians moving safely and efficiently.
The role
You’ll be in a dynamic role; triaging incoming requests, prioritizing work, scheduling the right techs with the right parts, and keeping customers updated from first call to final sign-off. You’ll work closely with General Manager, Sales, Accounting, Technicians, and our customers to deliver Broadway’s trademark urgency, quality, and safety.
What you’ll do
- Triage & prioritize inbound service calls and PMs; assess urgency, and site access.
- Build schedules & routes for HVAC/R and plumbing/mechanical technicians to maximize efficiency and response times.
- Coordinate parts, tools, permits, and site requirements; align with vendors as needed.
- Communicate proactively with customers on ETAs, status changes, and recommendations.
- Open, update & close work orders; ensure accurate notes, labour, and materials.
- Support safety & compliance (COR): confirm FLHAs, safety training requirements, and site orientations are in place.
- Monitor after-hours rotation and handoffs; assist with emergency dispatch when required.
- Spot trends (recurring faults, warranty items, access challenges) and flag improvements.
What you’ll bring
- 2+ years in dispatch, service coordination, or scheduling (mechanical/HVAC, facilities, trades, or logistics preferred).
- Strong multitasking and time management—you stay calm when things get busy.
- Excellent customer communication—clear, friendly, and solutions-focused.
- Comfortable with dispatch software and Microsoft 365 (Outlook/Excel/Teams).
- Familiarity with the geographical landscape and travel times across Metro Vancouver.
- Commitment to safety and quality; detail-driven with accurate data entry.
Nice to have
- Experience with a mechanical/HVAC service contractor.
- Familiarity with work order/CMMS tools
- Basic understanding of HVAC/R & mechanical industry.
- Knowledge of SiteDocs, BambooHR, or similar H&S/HR platforms a plus.
What we offer
- Competitive compensation, extended health & dental, RRSP matching.
- Paid time off, stat holidays, and paid sick days.
- Ongoing training, growth opportunities, and a supportive, tight-knit team.
- A company that values safety, integrity, urgency, and community—including meaningful Indigenous partnerships and local impact.
Schedule & location
- On-site at our Burnaby head office, Monday–Friday (day shift)
- Servicing customers across the Lower Mainland (and coordinating with our Island team).
Journal
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