Posted 2 months ago
Service Manager
@ Hays
Overview
Hays is hiring a Service Manager in Mississauga, ON, to run the day-to-day operations of a mechanical services Service Department across the GTA. The role covers technician scheduling, client relationships, quotations, invoicing and contract renewals, with a business development component. Full-time, with a stated pay range of $155,000 to $170,000.
Pay:
$155,000–$170,000 a year
Responsibilities:
- Lead and manage all service department operations
- Coordinate and schedule technicians for efficiency
- Manage service contracts, renewals and new business
- Prepare and review quotations and invoicing
- Build long-term client relationships and grow accounts
Requirements summary:
- Prior experience managing a service department in HVAC, plumbing or building services
- Experience managing service contracts and client relationships
- Proficiency with Microsoft Office Suite
- Experience reviewing quotes, invoicing and accounts receivable
- Business development experience considered a strong asset
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-09-02
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Hays
| Field | Value |
|---|---|
| Open jobs on Jobsy | 247 |
Your New Company
Join a well-established mechanical services organization that has built a strong reputation for delivering exceptional HVAC, plumbing, and building service solutions across the GTA. Known for its customer-first approach, the company provides preventative maintenance, service, repair, and project support to a diverse portfolio of commercial and industrial clients.
With a strong focus on quality, safety, and long-term client relationships, the organization offers a collaborative environment where employees are empowered to make an impact and contribute to continued business growth.
Your New Role
As the Service Manager, you will take full responsibility for the day-to-day operations of the Service Department, ensuring the efficient delivery of service and maintenance activities while providing an exceptional experience for both clients and technicians.
You will oversee technician scheduling and service coordination, manage customer relationships, prepare quotations, review invoicing, and support contract renewals and new service agreements. Working closely with internal departments, you will ensure service calls are delivered efficiently while maintaining high levels of customer satisfaction.
This position will also play a key role in business development by identifying opportunities to grow existing accounts and establish relationships with prospective clients.
What You'll Need to Succeed
Qualifications & Experience
- Previous experience managing a service department within HVAC, plumbing, mechanical contracting, or building services
- Strong understanding of service operations, technician scheduling, and customer service management
- Experience managing service contracts, renewals, and client relationships
- Proficiency with Microsoft Office Suite
- Experience reviewing quotes, invoicing, and accounts receivable processes
- Business development and account management experience is considered a strong asset
Skills & Attributes
- Excellent organizational and time management skills
- Strong communication and relationship-building abilities
- Ability to thrive in a fast-paced and changing environment
- Exceptional problem-solving and decision-making capabilities
- High attention to detail and commitment to quality service delivery
- Strong leadership skills with the ability to manage and motivate service teams
Key Responsibilities
- Lead and manage all service department operations
- Act as the primary point of contact for customers and service technicians
- Ensure excellent customer service and timely resolution of service issues
- Coordinate and schedule technicians to maximize efficiency and productivity
- Manage service contracts, renewals, and new business opportunities
- Prepare and review quotations for customers
- Review invoicing for accuracy and support accounts receivable collections
- Build and maintain strong long-term client relationships
- Collaborate with internal teams to ensure seamless service delivery
- Support business development initiatives and account growth
- Maintain compliance with company health and safety policies
Location
Mississauga, ON
Pay:
$155,000 - $170,000
AI may be used to screen, assess or select applicants for this position.
This posting is not for an existing vacancy with the organization.
This posting is for an existing vacancy with the organization.
AI may be used to screen, assess or select applicants for the position.
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#1126584 - James Zyda
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