Posted 19 days ago
Service Writer
@ Sansom Equipment Limited
Fredericton, New Brunswick
SIGNALS
Overview
Sansom Equipment Limited is hiring a full-time Service Writer to coordinate service requests, schedule technician appointments and serve as the main client contact for industrial machinery service. The role also handles parts coordination, documentation and billing support. The posting states competitive salary based on experience and lists health, dental and vision insurance, a retirement savings plan and paid time off.
Responsibilities:
- Schedule client service requests and technician appointments
- Serve as primary client contact for service inquiries
- Coordinate parts availability and manage inventory
- Maintain service records and generate performance reports
- Support billing, invoicing and data entry
Requirements summary:
- High school diploma required; associate's or bachelor's preferred
- Customer service or dispatching experience preferred
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and scheduling software
- Excellent organization and time management
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-25
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required), College diploma (preferred), Bachelor’s degree (preferred) |
| Perks mentioned | Generous paid time off, Retirement plan, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sansom Equipment Limited
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Job description
Company Overview: Sansom Equipment is a leading provider of industrial machinery and equipment, specializing in high-quality products and exceptional customer service. We are committed to delivering innovative solutions to meet our clients' needs across various industries.
Position: Service Writer
Job Type: Full-time
Pay: Competitive salary based on experience
Benefits:
Position: Service Writer
Job Type: Full-time
Pay: Competitive salary based on experience
Benefits:
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and advancement
- Employee discounts on products and services
- Service Scheduling: Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.
- Client Communication: Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.
- Dispatch Support: Assist in dispatching technicians to service locations, providing necessary information and resources for efficient job completion.
- Parts Procurement: Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels and order supplies as needed.
- Documentation: Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance and identify areas for improvement.
- Quality Assurance: Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.
- Team Collaboration: Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhance overall service delivery.
- Administrative Support: Assist in administrative tasks such as billing, invoicing, and data entry to support efficient operations.
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Previous experience in customer service, dispatching, or related field preferred
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office suite and scheduling software
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- Attention to detail and problem-solving skills
Journal
Only you can see this. Kept on this device, and in your account when you sign in.