Posted 11 days ago
Service Writer
@ Rocky Mountain Equipment
Drumheller, Alberta
Overview
Rocky Mountain Equipment (RME) is hiring a full-time Service Writer at its Drumheller, AB branch, reporting to the Service Sales Manager. The role keeps the service department's paperwork, work orders and warranty claims organized and connects customers with technicians. The posting states a comprehensive benefits package, a Group Retirement Plan and competitive salaries.
Responsibilities:
- Manage service department paperwork and record keeping
- Administer the full warranty claim process
- Keep accurate customer survey records
- Support day-to-day service department operations with the Service Manager
- Follow occupational health and safety standards
Requirements summary:
- High school diploma
- Excellent computer skills in Microsoft Word and Excel
- Exceptional customer service and communication skills
- Previous administrative experience
- Agriculture or construction equipment knowledge is an asset
- Warranty administration experience with New Holland and CASE is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Flexible hours, Retirement plan, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Rocky Mountain Equipment
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Right By You.
Full company description
Rocky Mountain Equipment (RME) is a consolidator of agriculture and construction equipment dealerships, primarily focused around the CNH brands. RME’s business employs 1000+ people directly, and serves tens of thousands more customers and their employees. Operating 45 dealerships across Alberta, Saskatchewan and Manitoba as well as serving customers radiating beyond those three provinces, RME’s is committed to providing our equipment partners with a reliable and consistent experience through each customer interaction. No matter where our customers might find themselves – from a new equipment purchase, to a service booking or part inquiry, customers know that their nearest RME location is dedicated to doing right by them. www.rockymtn.com
- LinkedIn followers
- 8,810
- People associated on LinkedIn
- 517
- Reported office locations
- #301 - 3345 8th Street SE, Calgary, AB T2G 3A4, CA
- Business categories
- Construction
- Machinery Manufacturing
- Agriculture
- Other recorded names
- Rocky Mountain Equipment
- Specialties
- Agriculture
- Construction
- Heavy Equipment
- Precision Farming
- and Water Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 1,475,299
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Rocky Mountain Equipment (RME) is a consolidator of agriculture and construction equipment dealerships, primarily focused around the CNH brands. RME’s business employs 1000+ people directly, and serves tens of thousands more customers and their employees. Operating 45 dealerships across Alberta, Saskatchewan and Manitoba as well as serving customers radiating beyond those three provinces, RME’s is committed to…
| Field | Value |
|---|---|
| Industry | Machinery Manufacturing |
| Company size | 501-1,000 employees |
| Headquarters | Calgary, AB |
| Organization type | Privately Held |
| Year founded | 2007 |
| Specialties | AgricultureConstructionHeavy EquipmentPrecision Farmingand Water Management |
| Open jobs on Jobsy | 214 |
| View page |
JOB TITLE: Service Writer
POSITION TYPE: Full-Time, PermanentBRANCH: Drumheller, AB
REPORTING TO: Service Sales Manager
RME (Rocky Mountain Equipment) is a powerful network of agriculture, construction, rental, and recreational markets. As one of Canada’s largest equipment dealers, RME delivers solutions that maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME stands Right by You™, fulfilling our commitment to deliver product and support services for the hardworking families in Western Canada who build our communities and feed the world.
The Service Writer helps keep everything in line in the service department —things would go awry without them. From scheduling work orders to connecting with customers and technicians to get the work done, the service department runs smoothly because of this critical role. If process-driven, efficient and organized describe how you like to work, the Service Writer position is for you. It doesn’t stop there—RME is committed to offering comprehensive training, support and career development to our employees to assist them with their career goals.
Job Duties and Responsibilities Include:
- Ensuring all paper flow and record keeping for the service department is completed and administered properly and efficiently
- Administer all aspects of the warranty claim flow including claim writing, warranty parts return, warranty account reconciliation, and warranty appeals
- Keep accurate records of customer surveys
- Work with Service Manager on day-to-day operations of the service department
- Employee must adhere to all Occupational Health and Safety Standards—RME is committed to the protection and wellness of its employees
Job Requirements and Qualifications Include:
- High school diploma
- Excellent computer skills including Microsoft Word, Excel, and other software
- Exceptional customer service skills and communication skills
- Previous administrative experience
- Technical Knowledge of agriculture and/or construction equipment is an asset
- Previous warranty administration experience with New Holland and CASE equipment is an asset
- Previous Service Writer experience within an agricultural, construction, automotive or other heavy equipment shop is an asset
We offer a comprehensive benefits package with flexible plans to suit your needs, along with a Group Retirement Plan. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions and family health days.
We thank all applicants for their interest; however, only candidates selected for an interview will be notified.
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