ServiceNow Platform Developer

We are looking for a ServiceNow developer to join our team and help us deliver innovative solutions for our clients. You will be responsible for developing, configuring, testing, and maintaining ServiceNow applications and modules that meet business requirements and best practices.

This is a temporary contract position.

This role has a hybrid work environment, requiring the contractor to be on site 2 days per week (Monday, Wednesday) at the Acronym office.

Responsibilities

• Design, develop, and implement applications and modules using ServiceNow Studio, workflow studio, JavaScript, HTML, CSS, and other web technologies
• Configure and customize platform features such as workflows, forms, UI actions, business rules, client scripts, reports, and dashboards, scheduled jobs, etc.
• Integrate with other systems and applications using REST/SOAP APIs, MID servers, web services, etc.
• Implementation of out-of-the-box configurations for TSOM, CSM, FSM, Sales CRM, HAM and ITSM
• Customizations of workflows using the no-code / low-code standards.
• Troubleshoot and resolve issues related to functionality, performance, and security
• Perform unit testing, system testing, and user acceptance testing of solutions
• Document and maintain technical specifications, user guides, and best practices for development
• Provide support and training to end users and administrators on features and functionality
• Stay updated on the latest developments and trends in and related technologies

Qualifications

• Bachelor’s degree in computer science, Information Systems, or related field
• 5+ years of experience in development and administration
• Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications on ServiceNow
• Proficient in JavaScript, HTML, CSS, and other web technologies
• Experience in implementation of out-of-the-box configurations for TSOM, CSM, FSM, Sales CRM, HAM and ITSM
• Experience in developing and integrating applications and modules using ServiceNow Studio
• Experience in configuring and customizing platform features such as workflows, forms, UI actions, business rules, client scripts, reports, and dashboards, scheduled jobs, etc.
• Experience in integrating with other systems and applications using REST/SOAP APIs, MID servers, web services, etc.
• Experience in troubleshooting and resolving issues related to functionality, performance, and security
• Experience in performing unit testing, system testing, and user acceptance testing of solutions
• Experience in documenting and maintaining technical specifications, user guides, and best practices for development
• Experience in providing support and training to end users and administrators on features and functionality
• Knowledge of ITIL processes and best practices
• Knowledge of Agile methodologies and tools such as Scrum and Jira
• Excellent communication, collaboration, and problem-solving skills
• Ability to work independently and as part of a team

ACRONYM SOLUTIONS INC.

Acronym Solutions Inc. (formerly Hydro One Telecom Inc.) is a subsidiary of Hydro One and a full-service Information and Communications Technology (ICT) company that provides a range of scalable and secure network connectivity, cloud, and operational solutions. We support Ontario-based businesses, large enterprises, service providers, healthcare providers, public sector organizations and agencies, utilities, and school boards. We leverage our extensive network expertise to design and build customized, fully scalable solutions to help our customers grow their business and realize their full potential.

With more than 20 years' experience managing the communications network that enables Ontario's electrical grid, Acronym is uniquely positioned to understand the mission-critical needs of any business and deliver the innovative and reliable services that respond to the changing demands of a post-pandemic business environment and support rapid growth and digital transformation initiatives. For more information, visit acronymsolutions.com.