Shift Supervisor

Firehouse Subs, founded by real firefighters, is known for its hearty, flavor-packed subs and welcoming team environment. We are currently seeking dedicated and enthusiastic Supervisors to join our Kelowna location. The ideal candidate is customer-focused, dependable, and eager to contribute in a fast-paced food service environment.

As a Supervisor, you have the ultimate responsibility for safeguarding the financial success of the restaurant and maintaining the reputation of the brand. The role has a strong hospitality element, ensuring that the restaurant delivers high-quality food and drink and good customer service. In this role, you will lead by example, motivate team members, and create a positive and energetic work environment.

Responsibilities

• Maintain high standards for customer service, product quality, and overall guest satisfaction
• Foster a positive and team-oriented work environment
• Deliver an exceptional customer and in-store experience
• Greet and thank every customer with a smile and eye contact
• Support efficient and high-quality store operations
• Assist with cleaning and maintaining the restaurant, equipment, and physical premises
• Operate food preparation equipment safely and efficiently
• Follow all food safety, health, sanitation, and security guidelines
• Operate cash registers and handle cash transactions in accordance with company policies
• Support employee development through coaching, training, and mentorship

What We’re Looking For

• A strong passion for customer service and hospitality
• Excellent communication and leadership skills
• Strong operational and organizational abilities
• A passion for coaching, mentoring, and developing team members
• Ability to thrive in a fast-paced environment
• Open availability and flexibility in scheduling

Qualifications

• Previous restaurant management or supervisory experience preferred
• Excellent customer service and hospitality skills
• Ability to lead a diverse team while promoting teamwork and collaboration
• Experience handling cash transactions and basic financial reporting
• Strong multitasking and problem-solving skills in a fast-paced environment
• Long-term commitment is required

Schedule Information:

• Morning Shift: Starting at 9:00 AM to 5:30 PM.
• Mid Shift: Starting at 11:00 AM to 7:30 PM.
• Closing Shifts: Starting at 3:00 PM to 11:30 PM.
• Thursday, Friday and Weekend availability is mandatory
• Holiday availability is preferred

Additional Requirements:

• Applicants must reside in Kelowna.
• Only applicants who are genuinely interested in a career in the restaurant industry should apply.

Job Type: Full-Time, Permanent

Compensation: Starting at $19.25/hour

Expected Hours: Full-time, 35-40 hours per week (additional hours available based on performance)

Firehouse Subs® is a fast-casual restaurant brand built around a passion for Hearty & Flavorful Food, Heartfelt Service, and Public Safety. Known for steaming hot subs piled high with quality meats and cheeses, Firehouse Subs combines great food with a genuine commitment to creating memorable guest experiences and serving the communities where we operate.

Today, Firehouse Subs is the fastest-growing QSR brand in Canada, with a rapidly expanding network of locally owned and operated restaurants across the country. Through the Firehouse Subs Public Safety Foundation®, the brand continues its commitment to supporting firefighters, first responders, and public safety organizations. At Firehouse Subs, our people are at the heart of what we do, and we are passionate about building strong teams, developing great leaders, and making a positive difference in the communities we serve.