Software Developer – NetSuite & Business Systems

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

• Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.

• Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.

• Professional Development – We support continuous learning and career growth for all roles.

• Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
• Summer Fridays! – Wrap up early on summer afternoons!

We are seeking a Software Developer – NetSuite & Business Systems to join our technology team and help support, improve and integrate the business systems that power O'Dell's growing operations.

A primary focus of this position will be our Oracle NetSuite ERP environment. The successful candidate will provide hands-on technical support, development and continuous improvement across NetSuite while also contributing to integrations, internal applications, automation and other business-system initiatives.

This is not a traditional help-desk role and it is not purely an application-development position. We are looking for someone who can understand how a business process works, identify where a system or workflow is creating friction, and develop a practical technical solution.

The role will work closely with Finance, Operations, Sales, Customer Experience, eCommerce and other departments, as well as internal and external technology resources. The successful candidate should be comfortable taking ownership of technical issues, investigating root causes and developing maintainable solutions rather than relying exclusively on outside consultants.

What You'll Be Doing

NetSuite Development & Administration

• Support, maintain and continuously improve O'Dell's Oracle NetSuite ERP environment.
• Develop and maintain NetSuite customizations using SuiteScript 2.x and related NetSuite development tools.
• Build and maintain SuiteFlow workflows, saved searches, reports, dashboards, forms, fields, records and other NetSuite configurations.
• Develop and maintain SuiteAnalytics and SuiteQL queries and data extracts.
• Troubleshoot NetSuite application, workflow, script, permission, transaction and data issues.
• Assist with user roles, permissions, access and application configuration.
• Support NetSuite releases, testing, sandbox management and deployment of system changes.
• Review existing customizations and scripts and improve reliability, maintainability and documentation.
• Identify opportunities to simplify or eliminate unnecessary customizations where standard NetSuite functionality can meet the business need.
• Support data imports, data cleansing, record updates and system configuration related to acquisitions or business changes.
• Work with Finance and operational teams to improve ERP processes and reduce manual work.

Systems Integration

• Develop and maintain integrations between NetSuite and other O'Dell systems using REST APIs, SuiteTalk, web services, middleware and other integration technologies.
• Support integrations between NetSuite and platforms such as CRM, Shopify, Power BI, Microsoft applications and other business systems.
• Troubleshoot failed integrations, scheduled processes, APIs and data exchanges.
• Monitor integration performance and identify recurring issues or opportunities for improvement.
• Help establish clear documentation and ownership of APIs, automated jobs and material data flows.
• Support testing and validation when systems or integrations are changed.

Business Process Automation

• Work directly with employees and business leaders to understand existing processes and identify opportunities for automation.
• Develop workflows, scripts and applications that reduce repetitive administrative work and improve accuracy.
• Identify manual spreadsheet-based processes that can be replaced with reliable system workflows.
• Develop practical tools that improve employee productivity and system usability.
• Support automation using NetSuite capabilities, Microsoft Power Platform and other appropriate technologies.
• Help evaluate opportunities to responsibly use AI-enabled tools within internal workflows.

Reporting & Data

• Support reporting requirements using NetSuite saved searches, SuiteAnalytics, SuiteQL and related tools.
• Assist with reliable data feeds from NetSuite into Power BI and other reporting platforms.
• Work with business and data resources to ensure reporting logic is accurate and maintainable.
• Troubleshoot inconsistencies between NetSuite and downstream reporting systems.
• Support data quality, validation and cleanup activities.
• Develop queries and extracts required for operational, financial and management reporting.

Internal Applications & Development

• Develop and maintain internal web applications, utilities and business tools where appropriate.
• Work across technologies such as JavaScript/TypeScript, Node.js, Python, C# or other appropriate platforms depending on project requirements.
• Support existing internally developed applications and troubleshoot technical issues.
• Build lightweight applications and interfaces where extending NetSuite or another existing platform is not the appropriate solution.
• Follow appropriate source-control, testing, deployment, security and documentation practices.

Systems Support & Continuous Improvement

• Serve as an escalation resource for complex NetSuite and business-system issues.
• Investigate root causes rather than repeatedly addressing symptoms.
• Work with users to reproduce, troubleshoot and resolve system issues.
• Coordinate with Oracle NetSuite support, consultants and other vendors when outside expertise is required.
• Maintain technical documentation for scripts, integrations, customizations, configurations and recurring support procedures.
• Identify recurring system problems and recommend permanent solutions.
• Participate in technology projects related to acquisitions, eCommerce, CRM, reporting, automation and other business-system initiatives.
• Support testing, change management and user acceptance testing for system improvements.
• Stay current on NetSuite functionality and recommend opportunities to use new platform capabilities.

What You Bring

• Three plus (3+) years of professional software development, NetSuite development, ERP technical support or related experience.
• Demonstrated hands-on experience working with Oracle NetSuite in a production business environment.
• Experience with SuiteScript 2.x or strong JavaScript development experience combined with meaningful NetSuite experience.
• Experience with NetSuite configuration including workflows, saved searches, custom records, forms, fields, roles and permissions.
• Experience with SuiteAnalytics and/or SuiteQL.
• Experience working with APIs, web services, databases and system integrations.
• Strong JavaScript and/or TypeScript skills.
• Experience with SQL or other data-querying technologies.
• Experience with Git or another source-control platform.
• Strong understanding of business processes and the relationship between ERP configuration, data and operational workflows.
• Strong analytical, troubleshooting and root-cause-analysis skills.
• Ability to communicate effectively with both technical and non-technical employees.
• Ability to work independently, prioritize competing requests and take ownership of technical issues through resolution.

Preferred Experience

The following experience would be considered an asset:

• NetSuite certifications or advanced NetSuite administration/development experience.
• Experience with
  SuiteTalk REST or SOAP web services.
• Experience with NetSuite RESTlets and integration development.
• Experience supporting NetSuite financial, inventory, purchasing, order management or warehouse processes.
• Experience in a distribution, wholesale, manufacturing or multi-location organization.
• Experience integrating NetSuite with Shopify, CRM platforms, Power BI or Microsoft applications.
• Experience with Microsoft Azure or Power Platform.
• Experience with React, Angular, Vue.js, Node.js, Python, C# or similar technologies.
• Experience developing internal applications or workflow automation.
• Experience with AI-assisted development tools such as GitHub Copilot, ChatGPT or similar platforms.
• Experience with ERP implementations, acquisitions, data migrations or system integrations.

What We Are Looking For

The strongest candidate will be someone who combines software-development capability with an understanding of how enterprise systems actually support a business.

You should be comfortable opening a NetSuite issue, understanding the underlying process, tracing the relevant data or configuration, determining why it is occurring and implementing a sustainable solution.

We are looking for someone who:

• Takes ownership rather than simply escalating issues.
• Understands that good system design begins with understanding the business process.
• Writes maintainable, documented code and configurations.
• Can balance speed with appropriate testing and controls.
• Is comfortable working directly with Finance, Operations, Sales and other departments.
• Looks for ways to simplify systems rather than adding unnecessary complexity.
• Uses AI and modern development tools to work more effectively while maintaining appropriate review and testing.
• Is interested in becoming a deep internal expert in O'Dell's business systems.

Work Location

This is a remote position, with candidates ideally located in or near Burlington, ON, Calgary, AB, or Montréal, QC. While the role offers the flexibility to work remotely, candidates must be available to attend their local O’Dell office as needed for meetings, collaboration, training, and other business requirements.

Use of AI in Our Recruitment Process

At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

We’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone.

For any accommodation requests or questions, reach out to Human Resources.

This job posting is for an existing vacancy.