Posted 3 hours ago
Specialist, Application Support
@ Doane Grant Thornton
Toronto, Ontario
Overview
Doane Grant Thornton, a Canadian professional services firm, is hiring a Specialist, Application Support to keep enterprise platforms like Microsoft 365, Azure microservices and SaaS applications available and reliable. The role acts as Tier 2 escalation for complex incidents, supports AI Copilot agents, and includes after-hours and weekend operational work. Pay is $87,300 to $113,500 in Toronto, with teams required in the office 4 days per week.
Responsibilities:
- Support enterprise platforms including Microsoft 365, SharePoint, Teams, Power Apps and Copilot Studio
- Act as Tier 2 escalation point for complex business-critical incidents
- Monitor application health with Azure Monitor and Application Insights
- Support and govern AI Copilot agents
Requirements summary:
- 5 to 8 years of enterprise application support experience
- Strong experience with M365, Azure and SaaS integrations
- Knowledge of incident, problem and change management
- Bachelor's degree in engineering or information systems preferred
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · tbe
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | Bachelor’s degree (preferred) |
| Fields of study | engineering, information systems |
| Perks mentioned | Retirement plan, Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Doane Grant Thornton
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Doane Grant Thornton is dedicated to helping our clients, colleagues, and communities thrive.
Full company description
In Canada. For Canada. Doane Grant Thornton LLP is a leading Canadian accounting and advisory firm dedicated to helping our clients, colleagues, and communities thrive. We help dynamic private and public organizations unlock their business potential by providing meaningful, strategic advice across a broad range of services, including assurance, advisory, and tax. For 85 years, we've worked alongside the businesses that have shaped our country and economy—from small businesses to industry leaders. With nearly 3,000 colleagues in 70 offices from St. John's to Victoria, we're deeply connected to the people, industries, and communities that make Canada thrive. Our unique, purpose-driven culture has resulted in consistent recognition as one of Canada’s Best Workplaces by the Great Place to Work® Institute since 2008. As bold leaders in our chosen markets and within the professional services industry, we're committed to our values of collaboration, leadership, excellence, agility, respect, and responsibility. Doane Grant Thornton LLP is a Canadian member of Grant Thornton International Ltd., whose member firms operate in over 100 countries worldwide.
- LinkedIn followers
- 64,983
- People associated on LinkedIn
- 2,915
- Reported office locations
- 200 King St W, 20th floor, Toronto, Ontario M5H 3T4, CA
- Business categories
- Consulting
- Business Development
- Financial Services
- Other recorded names
- Doane Grant Thornton
- Doane Grant Thornton LLP
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
In Canada. For Canada. Doane Grant Thornton LLP is a leading Canadian accounting and advisory firm dedicated to helping our clients, colleagues, and communities thrive. We help dynamic private and public organizations unlock their business potential by providing meaningful, strategic advice across a broad range of services, including assurance, advisory, and tax. For 85 years, we've worked alongside the businesses…
| Field | Value |
|---|---|
| Industry | Professional Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Partnership |
| Open jobs on Jobsy | 211 |
| View page |
Who we are
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.
As a Specialist, Application Support your responsibilities will include:
· Support enterprise platforms, including integrated Microsoft 365 solutions such as SharePoint, Teams, Power Apps, Power Automate, Copilot Studio, and related SaaS applications
· Ensure availability, performance, and reliability of production systems and Azure-based microservices
· Act as a Tier 2 escalation point for complex incidents impacting business-critical services
· Partner with technology engineering teams to stabilize production workloads and proactively reduce incident recurrence through root cause analysis and remediation
· Contribute to service monitoring, alerting, and performance optimization
· Manage and support SaaS integrations, including APIs, connectors, and identity flows
· Troubleshoot end-to-end service issues across Microsoft 365, custom Azure applications, and third-party SaaS platforms
· Support identity, authentication, and access management across cloud platforms (e.g., Entra ID, SSO, conditional access)
· Monitor application health using Azure Monitor, Application Insights, and third-party dashboards
· Support release validation, deployment monitoring, and post-release stabilization to ensure seamless production performance
· Support and govern AI Copilot agents built using Copilot Studio and Agent Builder
· Monitor AI agent performance, response quality, and usage patterns to ensure effective and reliable outcomes
· Troubleshoot AI agent-related issues, including latency, data access, and integration dependencies
· Enforce governance standards for AI solutions, including access controls, lifecycle management, and responsible AI practices
· Experience with monitoring and observability tools (Azure Monitor, Application Insights)
· Strong troubleshooting across distributed cloud environments
· Experience supporting production systems in enterprise environments
· Knowledge of incident, problem, and change management practices
· Ability to work across cross-functional teams (engineering, security, business stakeholders)
· Experience supporting or governing AI / Copilot solutions
· Exposure to automation and scripting (PowerShell, Power Platform, or similar)
· Familiarity with DevOps or cloud-native support models
· High availability and stability of enterprise platforms
· Reduced incident volume through proactive problem management
· Improved performance and adoption of Copilot and AI-enabled services
· Strong collaboration with engineering teams to enable resilient, scalable platforms
· Increased automation and operational efficiency across support processes
· Provide operational activities when required after-hours and on weekends
· Other relevant duties as assigned and required
Doane Grant Thornton
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!
Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca
Think you’ve got what it takes to be a Specialist, Application Support? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:
· 5-8 years of experience in Enterprise application support
· Bachelor’s degree preferred (engineering or information systems related field)
· Owns support for specific platforms or service domains (e.g., Teams, SharePoint, integrations)
· Resolves complex incidents (Tier 2) impacting business services
· Troubleshoots end-to-end issues across M365, Azure, and SaaS ecosystems
· Supports SaaS integrations, APIs, and identity flows
· Contributes to monitoring improvements and operational documentation
· Supports AI/Copilot agents and evaluates performance/usage trends
· Strong experience with M365, Azure services, and SaaS integrations
· Working knowledge of Azure Monitor, App Insights, and observability practices
· Ability to troubleshoot distributed cloud systems and dependencies
· Experience with incident/problem management processes
· Attention to detail and ability to function in a dynamic and demanding work environment
· Ability to analyze business requirements and propose solutions
· Ability to produce technical and functional documentation
· Ability to troubleshoot and perform unit testing based on scenarios
· Aptitude for continuous learning
At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.
What's in it for you?
Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!
At Doane Grant Thornton, we believe compensation should reflect more than just market data—it should reflect you. We’re serious about compensation. We benchmark regularly across a wide spectrum of roles, industries, sectors, and levels to ensure our ranges are both competitive and current. But we don’t stop there. We also consider the unique strengths, experiences, and impact each individual brings to the table. Our salary ranges are reviewed annually, and where you land within the range depends on a mix of factors—your background, your skills, and how your contributions align with internal equity. To help start the conversation, the current salary range for this role is $87,300–$113,500 in Toronto. If the role is available in other locations, the range may differ to reflect local market factors.
Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.
Are you ready to Discover Your Purple?
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